AmTrust Financial Services, Inc.
Major Loss Claims Director
AmTrust Financial Services, Inc., Princeton, New Jersey, us, 08543
Major Loss Claims Director
AmTrust Financial Services, Inc. is hiring a Major Loss Claims Director to lead the Workers’ Compensation claims department.
Overview AmTrust is a fast‑growing commercial insurance company and one of the largest private U.S. workers’ compensation writers. Rated “A‑” by AM Best, we are committed to innovative solutions, superior claims handling, and exceptional customer service. Join a culture of entrepreneurship, sustainability, and flexible coverage options for over 400 business classes worldwide.
Responsibilities
Manage a team of 4–8 Major Loss claim adjusters.
Directly supervise the Major Loss claim unit and handle the most complex workers’ compensation claims.
Leverage large‑loss/major‑case/complex‑claim experience.
Manage a diverse group of adjusters located in multiple, often remote, locations.
Apply regional jurisdictional expertise.
Lead, develop, and manage a high‑level claim team.
Create an environment that ensures accountability, training, and development.
Mentor, train, and serve as a leader within the organization.
Communicate effectively and present to senior leadership.
Ensure quality of work performed by the team—including accuracy, completeness, timeliness, and compliance with policies and procedures—and quality of claim data.
Align the goals and strategies of the Claims Team with the mission and vision of the division and organization.
Maintain compliance with the company’s claim‑management best practices, performance standards, policies, and procedures focused on customer needs and expectations.
Investigate, analyze, and introduce process improvements and procedures to enhance workflow and improve overall quality and efficiency.
Provide leadership and career development to all staff levels to support organizational succession planning.
Ensure the team is effective and producing quality operational results by managing individual performance.
Qualifications
7–10+ years of Workers’ Compensation claim handling experience.
Ability to manage highly technical claim staff.
Mentor, train, and lead within the organization.
Provide claim oversight and direction on complex claim issues.
Strong communication skills with the ability to present to senior leadership.
Serve as a knowledge resource for adjusters.
Develop reports, metrics, and process‑improvement plans.
Knowledge of DOI, NCCI, and ICA rules and regulations; ability to analyze, interpret, and apply relevant laws.
Manage organizational change and influence others to adopt new ideas or innovative approaches; lead in a team‑based organization.
Collaborate effectively with a multi‑functional team throughout the organization; foster shared responsibility and accountability.
Education
CPCU, AIC designation, adjuster licensing program, or other industry training a plus.
BS/BA degree preferred; knowledge and skills from undergraduate studies in business administration, finance, management, or marketing; work experience in workers’ compensation claim adjudication may substitute for a degree.
The expected salary range for this role is $120,500–$160,000 annually.
What We Offer
Medical & Dental Plans
Life Insurance (including eligible spouses & children)
Health Care Flexible Spending
Dependent Care
401(k) Savings Plans
Paid Time Off
AmTrust values diversity and is an equal‑opportunity employer. AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses, but is not limited to, human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion, or disabilities.
This job description is designed to provide a general overview of the requirements of the job and does not constitute a comprehensive listing of all activities, duties, or responsibilities required for this position. AmTrust reserves the right to revise this description at any time without notice.
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Overview AmTrust is a fast‑growing commercial insurance company and one of the largest private U.S. workers’ compensation writers. Rated “A‑” by AM Best, we are committed to innovative solutions, superior claims handling, and exceptional customer service. Join a culture of entrepreneurship, sustainability, and flexible coverage options for over 400 business classes worldwide.
Responsibilities
Manage a team of 4–8 Major Loss claim adjusters.
Directly supervise the Major Loss claim unit and handle the most complex workers’ compensation claims.
Leverage large‑loss/major‑case/complex‑claim experience.
Manage a diverse group of adjusters located in multiple, often remote, locations.
Apply regional jurisdictional expertise.
Lead, develop, and manage a high‑level claim team.
Create an environment that ensures accountability, training, and development.
Mentor, train, and serve as a leader within the organization.
Communicate effectively and present to senior leadership.
Ensure quality of work performed by the team—including accuracy, completeness, timeliness, and compliance with policies and procedures—and quality of claim data.
Align the goals and strategies of the Claims Team with the mission and vision of the division and organization.
Maintain compliance with the company’s claim‑management best practices, performance standards, policies, and procedures focused on customer needs and expectations.
Investigate, analyze, and introduce process improvements and procedures to enhance workflow and improve overall quality and efficiency.
Provide leadership and career development to all staff levels to support organizational succession planning.
Ensure the team is effective and producing quality operational results by managing individual performance.
Qualifications
7–10+ years of Workers’ Compensation claim handling experience.
Ability to manage highly technical claim staff.
Mentor, train, and lead within the organization.
Provide claim oversight and direction on complex claim issues.
Strong communication skills with the ability to present to senior leadership.
Serve as a knowledge resource for adjusters.
Develop reports, metrics, and process‑improvement plans.
Knowledge of DOI, NCCI, and ICA rules and regulations; ability to analyze, interpret, and apply relevant laws.
Manage organizational change and influence others to adopt new ideas or innovative approaches; lead in a team‑based organization.
Collaborate effectively with a multi‑functional team throughout the organization; foster shared responsibility and accountability.
Education
CPCU, AIC designation, adjuster licensing program, or other industry training a plus.
BS/BA degree preferred; knowledge and skills from undergraduate studies in business administration, finance, management, or marketing; work experience in workers’ compensation claim adjudication may substitute for a degree.
The expected salary range for this role is $120,500–$160,000 annually.
What We Offer
Medical & Dental Plans
Life Insurance (including eligible spouses & children)
Health Care Flexible Spending
Dependent Care
401(k) Savings Plans
Paid Time Off
AmTrust values diversity and is an equal‑opportunity employer. AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses, but is not limited to, human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion, or disabilities.
This job description is designed to provide a general overview of the requirements of the job and does not constitute a comprehensive listing of all activities, duties, or responsibilities required for this position. AmTrust reserves the right to revise this description at any time without notice.
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