Hoskinson Health & Wellness Clinic
The
Chief Operating Officer (COO)
leads the day-to-day operational, strategic, and organizational functions of the clinic. Working closely with the
CEO, CFO, clinical leadership, and other senior executives , the COO is responsible for driving
performance, efficiency, patient experience, and growth initiatives
across all departments.
This position ensures alignment between
clinical, administrative, financial, and support functions , fostering operational excellence, regulatory compliance, and long-term sustainability.
Supervises
Depending on clinic size and structure, the COO may oversee:
Clinical Service Directors / Managers (medical, nursing, allied health)
Clinic Operations, Facilities, and Site Managers
Patient Access, Registration, and Scheduling
Revenue Cycle / Billing / Collections (in collaboration with the CFO or RCM Director)
Quality Assurance, Compliance, and Risk Management
Information Technology / Health Information Systems
Human Resources and Organizational Development
Supply Chain, Facilities, and Support Services
Project Management / Continuous Improvement Teams
Supervisory Responsibilities
Provide leadership and direction to all operational departments and managers.
Directly supervise key leaders, including:
Clinic Operations / Site Managers
Clinical Services or Nursing Directors
Patient Access / Registration / Scheduling Managers
Revenue Cycle or Billing Director (with CFO collaboration)
HR Manager or Director
Facilities, IT, and Supply Chain Managers
Quality and Compliance Managers
Set and monitor performance goals, productivity standards, and accountability metrics.
Conduct regular evaluations and provide mentorship, coaching, and professional development.
Approve departmental budgets, staffing allocations, and resource needs in partnership with the CFO and CEO.
Foster a
collaborative, high-performance, and patient-centered culture.
Promote cross-departmental communication, integration, and teamwork.
Report operational performance and improvement initiatives to the CEO and/or Board of Directors.
Model
integrity, transparency, and service-driven leadership
in all actions.
Key Duties & Responsibilities Strategic & Operational Leadership
Translate organizational strategy into actionable plans, processes, and measurable outcomes.
Lead daily clinic operations to ensure
quality, efficiency, and fiscal responsibility.
Align operational goals with clinical and financial priorities.
Identify and execute
growth and expansion initiatives , including new service lines, telehealth, and satellite clinics.
Track performance dashboards, KPIs, and benchmark metrics for continuous improvement.
Clinical & Patient Experience
Partner with clinical leadership to ensure
excellent patient care, accessibility, and satisfaction.
Oversee scheduling, patient flow, and capacity utilization.
Manage and resolve operational issues that impact care delivery or the patient experience.
Process Improvement & Efficiency
Lead
Lean or Six Sigma–based improvement projects
to optimize processes and reduce inefficiencies.
Standardize workflows and best practices across sites.
Oversee facilities, inventory, and supply chain management to ensure reliability and cost control.
Financial & Budgeting Support
Collaborate with the CFO to develop and manage
operating and capital budgets.
Monitor departmental performance, cost drivers, and productivity.
Support financial goals by improving operational efficiency and resource allocation.
Compliance, Quality & Risk
Ensure compliance with
HIPAA, OSHA, and other healthcare regulatory standards.
Oversee quality improvement, risk management, and incident response processes.
Maintain audit readiness and coordinate with compliance and legal teams.
Talent Leadership & Culture
Champion a culture of
accountability, collaboration, and continuous improvement.
Mentor and develop leaders to build organizational depth and resilience.
Lead through change with clear communication, engagement, and empathy.
Special Projects & Growth
Oversee
capital projects, facility upgrades, and clinic expansions.
Lead operational planning for mergers, acquisitions, or affiliations.
Evaluate and integrate new technologies, workflows, and service models to enhance scalability and innovation.
Education & Certifications
Required:
• Bachelor's degree in
Healthcare Administration, Business, Nursing, Public Health, or related field.
Preferred:
• Master's degree (e.g.
MBA, MHA, MPH ).
Certifications in
Lean, Six Sigma, or process improvement
are a plus.
Experience
Required:
•
10+ years of progressive healthcare leadership experience , preferably in clinic, ambulatory care, or hospital settings.
• Proven success managing
multi-department, multi-site operations
with complexity in staffing, quality, and performance.
• Strong background in
process improvement, cross-functional integration, and strategic planning.
• In-depth knowledge of
healthcare workflows, compliance, and payer environments.
Preferred:
• Experience in
multi-specialty or networked clinic settings.
• Proven success in
scaling operations
and launching new service lines.
• Familiarity with
revenue cycle, quality management, and healthcare IT systems.
• Background in
quality improvement, patient experience leadership, or performance optimization.
Required Skills & Abilities
Strong
strategic, analytical, and operational planning
skills.
Exceptional
leadership, communication, and team-building
abilities.
Data-driven decision-maker with a metrics-oriented mindset.
Proficient in
change management, problem-solving, and process optimization.
High emotional intelligence and ability to lead through growth and complexity.
Deep knowledge of healthcare operations, clinical workflows, and compliance.
Skilled in interpreting operational dashboards and presenting to executive teams.
Benefits
Health Insurance: 100% of premiums covered (medical, dental, vision, STD, LTD, and life)
Supplemental Insurance: Optional hospital, cancer, accident, and voluntary life coverage
Retirement: Competitive company match -- no waiting period
Paid Time Off: Generous PTO to support work-life balance
Professional Development: Financial assistance for approved continuing education and training
#J-18808-Ljbffr
Chief Operating Officer (COO)
leads the day-to-day operational, strategic, and organizational functions of the clinic. Working closely with the
CEO, CFO, clinical leadership, and other senior executives , the COO is responsible for driving
performance, efficiency, patient experience, and growth initiatives
across all departments.
This position ensures alignment between
clinical, administrative, financial, and support functions , fostering operational excellence, regulatory compliance, and long-term sustainability.
Supervises
Depending on clinic size and structure, the COO may oversee:
Clinical Service Directors / Managers (medical, nursing, allied health)
Clinic Operations, Facilities, and Site Managers
Patient Access, Registration, and Scheduling
Revenue Cycle / Billing / Collections (in collaboration with the CFO or RCM Director)
Quality Assurance, Compliance, and Risk Management
Information Technology / Health Information Systems
Human Resources and Organizational Development
Supply Chain, Facilities, and Support Services
Project Management / Continuous Improvement Teams
Supervisory Responsibilities
Provide leadership and direction to all operational departments and managers.
Directly supervise key leaders, including:
Clinic Operations / Site Managers
Clinical Services or Nursing Directors
Patient Access / Registration / Scheduling Managers
Revenue Cycle or Billing Director (with CFO collaboration)
HR Manager or Director
Facilities, IT, and Supply Chain Managers
Quality and Compliance Managers
Set and monitor performance goals, productivity standards, and accountability metrics.
Conduct regular evaluations and provide mentorship, coaching, and professional development.
Approve departmental budgets, staffing allocations, and resource needs in partnership with the CFO and CEO.
Foster a
collaborative, high-performance, and patient-centered culture.
Promote cross-departmental communication, integration, and teamwork.
Report operational performance and improvement initiatives to the CEO and/or Board of Directors.
Model
integrity, transparency, and service-driven leadership
in all actions.
Key Duties & Responsibilities Strategic & Operational Leadership
Translate organizational strategy into actionable plans, processes, and measurable outcomes.
Lead daily clinic operations to ensure
quality, efficiency, and fiscal responsibility.
Align operational goals with clinical and financial priorities.
Identify and execute
growth and expansion initiatives , including new service lines, telehealth, and satellite clinics.
Track performance dashboards, KPIs, and benchmark metrics for continuous improvement.
Clinical & Patient Experience
Partner with clinical leadership to ensure
excellent patient care, accessibility, and satisfaction.
Oversee scheduling, patient flow, and capacity utilization.
Manage and resolve operational issues that impact care delivery or the patient experience.
Process Improvement & Efficiency
Lead
Lean or Six Sigma–based improvement projects
to optimize processes and reduce inefficiencies.
Standardize workflows and best practices across sites.
Oversee facilities, inventory, and supply chain management to ensure reliability and cost control.
Financial & Budgeting Support
Collaborate with the CFO to develop and manage
operating and capital budgets.
Monitor departmental performance, cost drivers, and productivity.
Support financial goals by improving operational efficiency and resource allocation.
Compliance, Quality & Risk
Ensure compliance with
HIPAA, OSHA, and other healthcare regulatory standards.
Oversee quality improvement, risk management, and incident response processes.
Maintain audit readiness and coordinate with compliance and legal teams.
Talent Leadership & Culture
Champion a culture of
accountability, collaboration, and continuous improvement.
Mentor and develop leaders to build organizational depth and resilience.
Lead through change with clear communication, engagement, and empathy.
Special Projects & Growth
Oversee
capital projects, facility upgrades, and clinic expansions.
Lead operational planning for mergers, acquisitions, or affiliations.
Evaluate and integrate new technologies, workflows, and service models to enhance scalability and innovation.
Education & Certifications
Required:
• Bachelor's degree in
Healthcare Administration, Business, Nursing, Public Health, or related field.
Preferred:
• Master's degree (e.g.
MBA, MHA, MPH ).
Certifications in
Lean, Six Sigma, or process improvement
are a plus.
Experience
Required:
•
10+ years of progressive healthcare leadership experience , preferably in clinic, ambulatory care, or hospital settings.
• Proven success managing
multi-department, multi-site operations
with complexity in staffing, quality, and performance.
• Strong background in
process improvement, cross-functional integration, and strategic planning.
• In-depth knowledge of
healthcare workflows, compliance, and payer environments.
Preferred:
• Experience in
multi-specialty or networked clinic settings.
• Proven success in
scaling operations
and launching new service lines.
• Familiarity with
revenue cycle, quality management, and healthcare IT systems.
• Background in
quality improvement, patient experience leadership, or performance optimization.
Required Skills & Abilities
Strong
strategic, analytical, and operational planning
skills.
Exceptional
leadership, communication, and team-building
abilities.
Data-driven decision-maker with a metrics-oriented mindset.
Proficient in
change management, problem-solving, and process optimization.
High emotional intelligence and ability to lead through growth and complexity.
Deep knowledge of healthcare operations, clinical workflows, and compliance.
Skilled in interpreting operational dashboards and presenting to executive teams.
Benefits
Health Insurance: 100% of premiums covered (medical, dental, vision, STD, LTD, and life)
Supplemental Insurance: Optional hospital, cancer, accident, and voluntary life coverage
Retirement: Competitive company match -- no waiting period
Paid Time Off: Generous PTO to support work-life balance
Professional Development: Financial assistance for approved continuing education and training
#J-18808-Ljbffr