Waldorf Astoria Beverly Hills
Front Office Manager - Waldorf Astoria Beverly Hills
Waldorf Astoria Beverly Hills, Beverly Hills, California, United States, 90211
Front Office Manager - Waldorf Astoria Beverly Hills
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Front Office Manager - Waldorf Astoria Beverly Hills
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Waldorf Astoria Beverly Hills
As a leading hotel in the luxury market, Waldorf Astoria Beverly Hills is looking for a Front Office Manager to join the team at this beautiful property! This Forbes 5‑Star, AAA 5‑Diamond hotel has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets.
Classification: Full‑Time, Exempt Shift: Various, including overnights – must be available to weekdays, weekends, and holidays. Pay Rate: The annual salary range for this role is $80,000–83,000 and is based on applicable and specialized experience and location.
What will I be doing?
Lead and manage Personal Concierge, Doorperson, and Concierge teams, including training, scheduling, performance management, and employee relations.
Serve as Manager on Duty, conduct daily briefings, and support recruitment and onboarding efforts.
Resolve guest concerns promptly and professionally; monitor satisfaction metrics and implement service improvement initiatives.
Coordinate VIP arrivals and special requests with Sales, Events, and VIP Services teams.
Ensure operational compliance with safety, cash handling, and brand standards; oversee group arrivals and room block accuracy.
Support financial accountability through labor analysis, expense tracking, and monthly P&L reviews.
Maintain SOPs, lead service standards training, Forbes 5 star designation trainings and ensure compliance with labor laws and all other protocols.
Collaborate cross‑functionally with other departments; contribute to strategic planning and special projects.
What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our team members staying true to our Vision, Mission, and Values.
Hospitality – We’re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We’re leaders in our industry and in our communities.
Teamwork – We’re team players in everything we do.
Ownership – We’re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.
Quality
Productivity
Dependability
Customer Focus
Adaptability
The Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑Free Education: Team Members will have access to a wide variety of educational credits through our partnership with Guild Education.
401(k) plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending on property‑specific terms and conditions of employment.
Work Locations Waldorf Astoria Beverly Hills
Schedule Full‑time
Brand Waldorf Astoria Hotels & Resorts
Job Guest Services, Operations, and Front Office
#J-18808-Ljbffr
Front Office Manager - Waldorf Astoria Beverly Hills
role at
Waldorf Astoria Beverly Hills
As a leading hotel in the luxury market, Waldorf Astoria Beverly Hills is looking for a Front Office Manager to join the team at this beautiful property! This Forbes 5‑Star, AAA 5‑Diamond hotel has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets.
Classification: Full‑Time, Exempt Shift: Various, including overnights – must be available to weekdays, weekends, and holidays. Pay Rate: The annual salary range for this role is $80,000–83,000 and is based on applicable and specialized experience and location.
What will I be doing?
Lead and manage Personal Concierge, Doorperson, and Concierge teams, including training, scheduling, performance management, and employee relations.
Serve as Manager on Duty, conduct daily briefings, and support recruitment and onboarding efforts.
Resolve guest concerns promptly and professionally; monitor satisfaction metrics and implement service improvement initiatives.
Coordinate VIP arrivals and special requests with Sales, Events, and VIP Services teams.
Ensure operational compliance with safety, cash handling, and brand standards; oversee group arrivals and room block accuracy.
Support financial accountability through labor analysis, expense tracking, and monthly P&L reviews.
Maintain SOPs, lead service standards training, Forbes 5 star designation trainings and ensure compliance with labor laws and all other protocols.
Collaborate cross‑functionally with other departments; contribute to strategic planning and special projects.
What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our team members staying true to our Vision, Mission, and Values.
Hospitality – We’re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We’re leaders in our industry and in our communities.
Teamwork – We’re team players in everything we do.
Ownership – We’re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.
Quality
Productivity
Dependability
Customer Focus
Adaptability
The Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑Free Education: Team Members will have access to a wide variety of educational credits through our partnership with Guild Education.
401(k) plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending on property‑specific terms and conditions of employment.
Work Locations Waldorf Astoria Beverly Hills
Schedule Full‑time
Brand Waldorf Astoria Hotels & Resorts
Job Guest Services, Operations, and Front Office
#J-18808-Ljbffr