Inside Higher Ed
Job No:
498438
Work Type:
Staff Full-Time
Location:
Denver, CO
Categories:
Information Technology
Information Technology (IT) is the unified IT organization that supports the University's vision, values, mission, and goals by providing IT infrastructure, systems, administrative applications, academic resources, and related services to faculty, students, and staff. Embracing DU's Impact 2025, the division aligns IT resources with the University and unit strategic goals and operational plans, providing service in the spirit of "One DU".
Position Overview:
The IT Customer Services Department provides customer-focused support for various technology resources at the University of Denver campus-wide. Through distributed IT staff tiered support and a call center, this customer-centric department collaborates with campus partners to manage, maintain, and support the infrastructures that enable teaching, learning, events, and day-to-day business operations.
Position Summary The Support Specialist, under the direction of the Senior Manager of IT Customer Services, provides technology support for the University of Denver's faculty, staff, and students, including computer hardware and software for Windows and MacOS computers; virtual machines; Active Directory account management; printing solutions; and other technology support, as well as maintaining university-owned computers.
Essential Functions
Gathers, analyzes, interprets, and presents information technology and business information for operational purposes.
Optimizes the performance of various computer systems.
Performs information technology support activities, including networking, printing administration, and workstation/client support.
Service may be provided via phone, online, in person at the Help Center, or in the field.
Testing and documenting applications and their compatibility with university systems.
Provides client consultation to determine how to apply technical resources to solve business needs.
Participates as a member of the IT Customer Service department and Information Technology division.
Works collaboratively to resolve issues and provides a positive experience for the University community.
Contributes ideas for continual improvement as a member of the ITCS Support team.
Diagnoses and resolves reported difficulties and/or escalates to appropriate specialists within the ITSM system.
Responds to computer hardware failures, malware and virus threats, software troubleshooting requests, networking issues, system upgrade requests, file permission requests, new software deployments, and other issues as assigned.
Installs, configures, and performs routine maintenance on system hardware and software, including Windows and Mac operating systems, with appropriate certifications.
May manage projects of limited scope or portions of large or complex projects and may guide technical staff on a project basis.
Maintains up-to-date team documentation, knowledge base articles, procedures, and internal processes; addressing frequently occurring issues for clients and teammates.
Leverages University systems to monitor, review, audit, and manage equipment, including review of workstations with serial numbers for configuration, warranty information, and location information.
Performs other duties as assigned.
Knowledge, Skills, and Abilities
Must be able to gather and organize information to identify needs and possible solutions.
Skilled in providing information technology‑related customer service to users with varying levels of technical expertise.
Ability to troubleshoot mobile devices, including iOS and Android operating systems and applications.
Must be able to manage projects, work independently, and work as part of a team.
Excellent verbal and written communication skills in the English language are required.
Required Qualifications
Associate degree or equivalent education in a related field.
1–2 years of information technology experience in workstation/client support.
Must be able to competently and professionally troubleshoot Windows and macOS computers, network issues, and mobile devices in various business settings.
Preferred Qualifications
Bachelor's degree in Information Technology, Management Information Systems, or related field.
Any of the following certifications: Apple Certified Support Professional (ACSP), Apple Certified Technical Coordinator (ACTC), Apple Certified Macintosh Technician (ACMT), and Dell desktop and laptop hardware repair certifications.
2–3 years of progressive information technology experience in workstation/client support.
Familiarity with Microsoft Active Directory, Group Policy, Microsoft Exchange, LDAP authentication, and VMware VM/VDI deployments.
Experience in a higher education setting.
Working Environment
Standard office environment.
Unexpected interruptions occur often, and the stress level is moderate to high.
The noise level is quiet to moderate.
Physical Activities
Ability to sit in front of a computer for extended periods.
Stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, and crawl under desks or tables to troubleshoot cables and network connections; talk or hear; walk up flights of stairs.
The employee must occasionally lift and/or move up to 50 pounds.
Work Schedule Monday – Friday, 8:00 a.m. – 4:30 p.m.; evenings and weekends as necessary, hours agreed to by supervisor.
Application Deadline For consideration, please submit your application materials by 4:00 p.m. (MST) November 14, 2025.
Special Instructions Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.
Salary Grade 8. Hourly rate $26.50. The University of Denver may ultimately pay more or less than the posted compensation range based on qualifications, departmental budget, internal equity, and market information.
Benefits The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit, and ECO pass.
Required Documents
Resume
Cover Letter
Equal Opportunity Statement The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability, or veteran status. The University prohibits discrimination under all federal, state, and local laws, and offers a non‑discrimination statement. For more information, see the University of Denver's NonDiscriminationStatement.
All offers of employment are contingent upon satisfactory completion of a criminal history background check.
Apply To apply, visit
https://jobs.du.edu/en-us/job/498438 .
#J-18808-Ljbffr
498438
Work Type:
Staff Full-Time
Location:
Denver, CO
Categories:
Information Technology
Information Technology (IT) is the unified IT organization that supports the University's vision, values, mission, and goals by providing IT infrastructure, systems, administrative applications, academic resources, and related services to faculty, students, and staff. Embracing DU's Impact 2025, the division aligns IT resources with the University and unit strategic goals and operational plans, providing service in the spirit of "One DU".
Position Overview:
The IT Customer Services Department provides customer-focused support for various technology resources at the University of Denver campus-wide. Through distributed IT staff tiered support and a call center, this customer-centric department collaborates with campus partners to manage, maintain, and support the infrastructures that enable teaching, learning, events, and day-to-day business operations.
Position Summary The Support Specialist, under the direction of the Senior Manager of IT Customer Services, provides technology support for the University of Denver's faculty, staff, and students, including computer hardware and software for Windows and MacOS computers; virtual machines; Active Directory account management; printing solutions; and other technology support, as well as maintaining university-owned computers.
Essential Functions
Gathers, analyzes, interprets, and presents information technology and business information for operational purposes.
Optimizes the performance of various computer systems.
Performs information technology support activities, including networking, printing administration, and workstation/client support.
Service may be provided via phone, online, in person at the Help Center, or in the field.
Testing and documenting applications and their compatibility with university systems.
Provides client consultation to determine how to apply technical resources to solve business needs.
Participates as a member of the IT Customer Service department and Information Technology division.
Works collaboratively to resolve issues and provides a positive experience for the University community.
Contributes ideas for continual improvement as a member of the ITCS Support team.
Diagnoses and resolves reported difficulties and/or escalates to appropriate specialists within the ITSM system.
Responds to computer hardware failures, malware and virus threats, software troubleshooting requests, networking issues, system upgrade requests, file permission requests, new software deployments, and other issues as assigned.
Installs, configures, and performs routine maintenance on system hardware and software, including Windows and Mac operating systems, with appropriate certifications.
May manage projects of limited scope or portions of large or complex projects and may guide technical staff on a project basis.
Maintains up-to-date team documentation, knowledge base articles, procedures, and internal processes; addressing frequently occurring issues for clients and teammates.
Leverages University systems to monitor, review, audit, and manage equipment, including review of workstations with serial numbers for configuration, warranty information, and location information.
Performs other duties as assigned.
Knowledge, Skills, and Abilities
Must be able to gather and organize information to identify needs and possible solutions.
Skilled in providing information technology‑related customer service to users with varying levels of technical expertise.
Ability to troubleshoot mobile devices, including iOS and Android operating systems and applications.
Must be able to manage projects, work independently, and work as part of a team.
Excellent verbal and written communication skills in the English language are required.
Required Qualifications
Associate degree or equivalent education in a related field.
1–2 years of information technology experience in workstation/client support.
Must be able to competently and professionally troubleshoot Windows and macOS computers, network issues, and mobile devices in various business settings.
Preferred Qualifications
Bachelor's degree in Information Technology, Management Information Systems, or related field.
Any of the following certifications: Apple Certified Support Professional (ACSP), Apple Certified Technical Coordinator (ACTC), Apple Certified Macintosh Technician (ACMT), and Dell desktop and laptop hardware repair certifications.
2–3 years of progressive information technology experience in workstation/client support.
Familiarity with Microsoft Active Directory, Group Policy, Microsoft Exchange, LDAP authentication, and VMware VM/VDI deployments.
Experience in a higher education setting.
Working Environment
Standard office environment.
Unexpected interruptions occur often, and the stress level is moderate to high.
The noise level is quiet to moderate.
Physical Activities
Ability to sit in front of a computer for extended periods.
Stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, and crawl under desks or tables to troubleshoot cables and network connections; talk or hear; walk up flights of stairs.
The employee must occasionally lift and/or move up to 50 pounds.
Work Schedule Monday – Friday, 8:00 a.m. – 4:30 p.m.; evenings and weekends as necessary, hours agreed to by supervisor.
Application Deadline For consideration, please submit your application materials by 4:00 p.m. (MST) November 14, 2025.
Special Instructions Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.
Salary Grade 8. Hourly rate $26.50. The University of Denver may ultimately pay more or less than the posted compensation range based on qualifications, departmental budget, internal equity, and market information.
Benefits The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit, and ECO pass.
Required Documents
Resume
Cover Letter
Equal Opportunity Statement The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability, or veteran status. The University prohibits discrimination under all federal, state, and local laws, and offers a non‑discrimination statement. For more information, see the University of Denver's NonDiscriminationStatement.
All offers of employment are contingent upon satisfactory completion of a criminal history background check.
Apply To apply, visit
https://jobs.du.edu/en-us/job/498438 .
#J-18808-Ljbffr