University of Denver
Overview
Join to apply for the
IT Senior Support Specialist
role at
University of Denver . The IT Customer Services department provides customer-focused support for campus-wide technology resources. This position is an exempt (salaried) role that supports IT and enterprise-level systems, requires a deep understanding of infrastructure, strong customer service, and knowledge of essential tools to support the DU community. After-hours support may be required on occasion due to the 24/7 nature of the unit. Responsibilities
Responds to complex technical and workstation support requests from users and technical staff; identifies, prioritizes, and provides software and hardware technical assistance; tests, troubleshoots, and optimizes performance. Provides technical support for computer hardware and software for Windows and macOS, enterprise mobile device management, virtual desktops, distributed printing, and escalated hardware/software resolutions; maintains university-owned computers and collaborates with other IT departments as needed. Manage projects of limited scope or portions of large/complex projects; provide guidance to technical staff on a project basis in collaboration with IT Project Management Office and other teams. Develop and maintain technical documentation, departmental policies, and knowledge articles. Respond to hardware failures, malware, and virus threats in collaboration with IT Security; troubleshoot requests, networking issues, system upgrade requests, file permission requests, and new software deployments. Audit technology equipment assets, including inventory and location information. Provide end user Tier 2 support or troubleshooting for essential DU systems or servers before escalation. Adhere to Department and University policies, participate in interview panels when requested, and contribute as a fully invested member of IT Customer Services. Collaborate to resolve issues and improve the user experience; research and contribute ideas for improvement; perform other duties as assigned. Knowledge, Skills, and Abilities
Proficiency with setup, configuration, and troubleshooting of Windows and Mac OS laptops/desktops. Experience with mobile devices (Android, iOS) and cellular connectivity. Proficiency in software updates and hardware maintenance/replacements. Proficiency with network addressing, routing, and authentication concepts; basic Active Directory. Ability to handle multiple projects concurrently and manage multiple tasks with prioritization; strong teamwork and customer interface skills. Required Qualifications
Bachelor’s Degree (computer-related coursework or equivalent experience) 3+ years of computer systems, network, and application administration and technical support in an enterprise environment 5+ years of progressive technology experience Advanced knowledge of desktop administration Experience in a fast-paced, customer-oriented environment Experience with Microsoft 365 ecosystem and administration tools (Active Directory, Group Policy, Intune, SCCM), JAMF or equivalent MacOS MDM, and VMware VM/VDI deployments Preferred Qualifications
B.S. in Computer Science or related field; experience can substitute for some education Experience in a higher education setting Certifications such as ACSP, ACTC, Dell desktop, JAMF 100, laptop hardware repair 2+ years building/managing Windows Server platforms; client-server apps, networking, enterprise hardware 1+ years of SQL database administration, Active Directory, and database integration Advanced knowledge of Microsoft AD, Group Policy, Exchange, LDAP, and VMware VM/VDI deployments Working Environment
University environment with cyclical workloads; moderate to high stress levels possible Automated department with attention to ergonomics and safety Team-based organization with collaborative work Moderate noise levels and frequent contact with electrical devices Physical Activities
The physical demands described are representative of those required to perform the essential functions. Reasonable accommodations may be made. Use a computer for extended periods Stand, walk, sit, use hands, reach, climb stairs, balance, stoop, kneel, crouch, crawl; troubleshoot cables and network connections Occasionally lift and/or move up to 50 pounds Work Schedule
Monday – Friday, 8:00 a.m. – 4:30 p.m. with evenings and weekends as necessary; hours to be agreed with supervisor. Application Deadline
Submit application materials by 4:00 p.m. (MST) November 14, 2025. How to Apply
Applicants must apply online through jobs.du.edu to be considered. Only online applications will be accepted. Salary and Benefits
The salary range is $60,000–$61,500. Salary offers depend on qualifications, budget, internal equity, and market information. Benefits include medical, dental, retirement, paid time off, tuition benefit, and ECO pass. Legal and Equal Opportunity
The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or protected veteran status. All offers are contingent upon satisfactory completion of a criminal history background check. All documents to include with your application: Resume, Cover Letter.
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Join to apply for the
IT Senior Support Specialist
role at
University of Denver . The IT Customer Services department provides customer-focused support for campus-wide technology resources. This position is an exempt (salaried) role that supports IT and enterprise-level systems, requires a deep understanding of infrastructure, strong customer service, and knowledge of essential tools to support the DU community. After-hours support may be required on occasion due to the 24/7 nature of the unit. Responsibilities
Responds to complex technical and workstation support requests from users and technical staff; identifies, prioritizes, and provides software and hardware technical assistance; tests, troubleshoots, and optimizes performance. Provides technical support for computer hardware and software for Windows and macOS, enterprise mobile device management, virtual desktops, distributed printing, and escalated hardware/software resolutions; maintains university-owned computers and collaborates with other IT departments as needed. Manage projects of limited scope or portions of large/complex projects; provide guidance to technical staff on a project basis in collaboration with IT Project Management Office and other teams. Develop and maintain technical documentation, departmental policies, and knowledge articles. Respond to hardware failures, malware, and virus threats in collaboration with IT Security; troubleshoot requests, networking issues, system upgrade requests, file permission requests, and new software deployments. Audit technology equipment assets, including inventory and location information. Provide end user Tier 2 support or troubleshooting for essential DU systems or servers before escalation. Adhere to Department and University policies, participate in interview panels when requested, and contribute as a fully invested member of IT Customer Services. Collaborate to resolve issues and improve the user experience; research and contribute ideas for improvement; perform other duties as assigned. Knowledge, Skills, and Abilities
Proficiency with setup, configuration, and troubleshooting of Windows and Mac OS laptops/desktops. Experience with mobile devices (Android, iOS) and cellular connectivity. Proficiency in software updates and hardware maintenance/replacements. Proficiency with network addressing, routing, and authentication concepts; basic Active Directory. Ability to handle multiple projects concurrently and manage multiple tasks with prioritization; strong teamwork and customer interface skills. Required Qualifications
Bachelor’s Degree (computer-related coursework or equivalent experience) 3+ years of computer systems, network, and application administration and technical support in an enterprise environment 5+ years of progressive technology experience Advanced knowledge of desktop administration Experience in a fast-paced, customer-oriented environment Experience with Microsoft 365 ecosystem and administration tools (Active Directory, Group Policy, Intune, SCCM), JAMF or equivalent MacOS MDM, and VMware VM/VDI deployments Preferred Qualifications
B.S. in Computer Science or related field; experience can substitute for some education Experience in a higher education setting Certifications such as ACSP, ACTC, Dell desktop, JAMF 100, laptop hardware repair 2+ years building/managing Windows Server platforms; client-server apps, networking, enterprise hardware 1+ years of SQL database administration, Active Directory, and database integration Advanced knowledge of Microsoft AD, Group Policy, Exchange, LDAP, and VMware VM/VDI deployments Working Environment
University environment with cyclical workloads; moderate to high stress levels possible Automated department with attention to ergonomics and safety Team-based organization with collaborative work Moderate noise levels and frequent contact with electrical devices Physical Activities
The physical demands described are representative of those required to perform the essential functions. Reasonable accommodations may be made. Use a computer for extended periods Stand, walk, sit, use hands, reach, climb stairs, balance, stoop, kneel, crouch, crawl; troubleshoot cables and network connections Occasionally lift and/or move up to 50 pounds Work Schedule
Monday – Friday, 8:00 a.m. – 4:30 p.m. with evenings and weekends as necessary; hours to be agreed with supervisor. Application Deadline
Submit application materials by 4:00 p.m. (MST) November 14, 2025. How to Apply
Applicants must apply online through jobs.du.edu to be considered. Only online applications will be accepted. Salary and Benefits
The salary range is $60,000–$61,500. Salary offers depend on qualifications, budget, internal equity, and market information. Benefits include medical, dental, retirement, paid time off, tuition benefit, and ECO pass. Legal and Equal Opportunity
The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or protected veteran status. All offers are contingent upon satisfactory completion of a criminal history background check. All documents to include with your application: Resume, Cover Letter.
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