Kendra Scott
Job Description
INTERIM REVERSE LOGISTICS SPECIALIST – DISTRIBUTION CENTER – KENDRA SCOTT
If you are an energetic and goal-oriented individual who thrives in a fast-paced environment, this may be the job for you!
About Kendra Scott: We are a fun, talented and driven team dedicated to providing our customers with gorgeous products and a WOW! experience. Family, fashion and philanthropy are at the core of our company and though we move at a very fast pace, we are committed to maintaining a family-oriented work environment and giving back to our community. A passion for great design, dedication to innovation and a strong social media presence are our building blocks for creating a unique and engaging lifestyle brand across all channels, including retail stores, wholesale accounts and e-commerce. Our headquarters are located in the heart of Austin, Texas, and we embrace the unique vibe and energy of our hometown as an inspiration for our brand and company culture.
POSITION OVERVIEW At Kendra Scott, our Distribution Center is essential to our operations, and we're seeking a detail-oriented individual for a dynamic role as a Reverse Logistics Specialist. Reporting to the Receiving and Reverse Logistics Lead, you will be responsible for maintaining accurate inventory levels by efficiently processing returns and exchanges for both E-commerce and wholesale accounts.
Key Accountabilities
Organize and label incoming returns following established guidelines.
Collaborate with the Receiving and Reverse Logistics team to open and sort incoming returns.
Process refunds and charges based on customer requests and return policies.
Deliver exceptional customer service by ensuring timely processing of credits in line with departmental standards.
Meet transactional completion deadlines in accordance with company accounting guidelines.
Track and report quantifiable product feedback from web returns to Customer Service and Receiving and Reverse Logistics leadership.
Work with Inventory Control to ensure accurate handling and management of inventory.
Communicate workload status and balance effectively with leadership.
Knowledge, Skills, and Abilities
Ability to collaborate and influence diverse internal and external stakeholders.
Strong problem-solving skills with a focus on recommending process improvements and providing potential solutions.
Team-oriented mindset to achieve shared goals.
Proficiency in relevant computer systems (SAP, Microsoft Excel, Outlook).
Database management experience is preferred.
Accurate processing of transactional data.
Excellent written, verbal, and professional communication skills.
Qualifications
Bachelor’s degree or equivalent work experience.
Proven ability to deliver consistent results and execute effectively.
Strong organizational and time-management skills.
Excellent communication skills with a proactive, problem-solving attitude.
Growth mindset with a desire to learn, adapt, and embrace new ideas.
Commitment to our core values of Family, Fashion, and Philanthropy.
Division
Distribution
Location
Corporate Office Employees
Position Type
Seasonal
Zip Code
78744
City
Austin
State
Texas
#J-18808-Ljbffr
INTERIM REVERSE LOGISTICS SPECIALIST – DISTRIBUTION CENTER – KENDRA SCOTT
If you are an energetic and goal-oriented individual who thrives in a fast-paced environment, this may be the job for you!
About Kendra Scott: We are a fun, talented and driven team dedicated to providing our customers with gorgeous products and a WOW! experience. Family, fashion and philanthropy are at the core of our company and though we move at a very fast pace, we are committed to maintaining a family-oriented work environment and giving back to our community. A passion for great design, dedication to innovation and a strong social media presence are our building blocks for creating a unique and engaging lifestyle brand across all channels, including retail stores, wholesale accounts and e-commerce. Our headquarters are located in the heart of Austin, Texas, and we embrace the unique vibe and energy of our hometown as an inspiration for our brand and company culture.
POSITION OVERVIEW At Kendra Scott, our Distribution Center is essential to our operations, and we're seeking a detail-oriented individual for a dynamic role as a Reverse Logistics Specialist. Reporting to the Receiving and Reverse Logistics Lead, you will be responsible for maintaining accurate inventory levels by efficiently processing returns and exchanges for both E-commerce and wholesale accounts.
Key Accountabilities
Organize and label incoming returns following established guidelines.
Collaborate with the Receiving and Reverse Logistics team to open and sort incoming returns.
Process refunds and charges based on customer requests and return policies.
Deliver exceptional customer service by ensuring timely processing of credits in line with departmental standards.
Meet transactional completion deadlines in accordance with company accounting guidelines.
Track and report quantifiable product feedback from web returns to Customer Service and Receiving and Reverse Logistics leadership.
Work with Inventory Control to ensure accurate handling and management of inventory.
Communicate workload status and balance effectively with leadership.
Knowledge, Skills, and Abilities
Ability to collaborate and influence diverse internal and external stakeholders.
Strong problem-solving skills with a focus on recommending process improvements and providing potential solutions.
Team-oriented mindset to achieve shared goals.
Proficiency in relevant computer systems (SAP, Microsoft Excel, Outlook).
Database management experience is preferred.
Accurate processing of transactional data.
Excellent written, verbal, and professional communication skills.
Qualifications
Bachelor’s degree or equivalent work experience.
Proven ability to deliver consistent results and execute effectively.
Strong organizational and time-management skills.
Excellent communication skills with a proactive, problem-solving attitude.
Growth mindset with a desire to learn, adapt, and embrace new ideas.
Commitment to our core values of Family, Fashion, and Philanthropy.
Division
Distribution
Location
Corporate Office Employees
Position Type
Seasonal
Zip Code
78744
City
Austin
State
Texas
#J-18808-Ljbffr