First Command Financial Services
Vice President, Technology Operations & Infrastructure
First Command Financial Services, Fort Worth, Texas, United States, 76102
How will this role impact First Command
We are seeking an experienced and visionary Head of Technology Operations and Infrastructure to lead and optimize enterprise IT infrastructure for a mission‑driven company with a vision for financial security for our Nations military families. This strategic leadership role is responsible for ensuring the availability, performance, security and scalability of all infrastructure components including cloud and on‑premises systems, networks, data centers and endpoint management. The ideal candidate will have a strong technical foundation, demonstrated leadership abilities and a forward‑thinking approach to building robust, secure and scalable infrastructure systems to support the company’s strategic business objectives. He or she will possess a strong command of financial services compliance requirements and a proven ability to drive transformation in complex IT ecosystems.
What will the employee do in this role
Partners with product and business leaders to contribute to the success of strategic business initiatives through enabling technology infrastructure planning and execution.
Collaborates with XTO leadership including the Chief Technology Officer Chief Digital Officer Chief Data Officer SVP Service and Support Strategy VP Experience Design and Innovation to deliver great client and user experiences.
Strategic Leadership
Develop and execute the enterprise infrastructure strategy aligned with regulatory operational and business objectives.
Partner with executive leadership to ensure technology platforms support growth innovation and customer trust.
Champion modernization initiatives including hybrid cloud adoption automation and zero‑trust architectures.
Lead cross‑functional planning and budgeting processes for infrastructure‑related initiatives.
Remains informed of trends impacting financial services industry and technology infrastructure and advises C‑level executives on potential impacts.
Infrastructure Operations & Management
Oversee all aspects of infrastructure operations including data centers, networks, server storage and cloud environments.
Ensure high availability, performance and resilience of all IT infrastructure systems.
Partner with the Risk Management team to define and execute disaster recovery and business continuity plans.
Security & Compliance
Collaborate with cybersecurity compliance and risk teams to ensure compliance with regulatory and relevant frameworks (e.g. FFIEC SOX SEC FINRA GLBA NIST).
Enforce zero‑trust principles, role‑based access and secure infrastructure configurations.
Continuously monitor for vulnerabilities and ensure timely patch management.
Vendor & Stakeholder Management
Manage relationships with infrastructure vendors, service providers and consultants.
Ensure contracts and service‑level agreements (SLAs) meet organizational needs and performance standards.
Innovation & Transformation
Identify and evaluate emerging technologies to continuously improve efficiency, scalability and reliability.
Drive automation and DevOps practices to streamline infrastructure deployment and management.
What roles will this employee lead
Build and lead a high‑performing infrastructure and operations team with a culture of accountability and continuous improvement.
Mentor senior engineers and managers and foster collaboration across digital technology risk and business teams.
Foster a culture of accountability, continuous improvement and innovation.
Specifically includes a team of 30‑40 infrastructure and operations professionals and leaders.
Vice President of Infrastructure
Director of Operations and teams
Education
Bachelor’s degree in Computer Science, Information Systems, Engineering or related field (Master’s preferred).
Work Experience
10 years of experience in IT infrastructure with at least 5 years in a leadership or managerial role.
Proven experience managing large‑scale IT operations in hybrid or multi‑cloud environments (e.g. AWS, Azure, Google Cloud).
Experience with enterprise networks, virtualization, containerization, disaster recovery, DevSecOps practices and endpoint management.
Working knowledge of SAP, Storage Area Network (SAN), Cisco‑based network communications technology and Microsoft solutions.
15 years total experience including 5 years in a production 24/7 high‑availability multi‑site enterprise ERP environment including application hosting, voice and data networks, security and information protection.
Experience leading overall infrastructure for a complex organization and network including multi‑county setup, VLAN setup for regulatory requirement managing data protection etc.
Certifications
Certified Information Systems Security Professional (CISSP)
Azure Solutions Architect
Experience with or certified ITIL, PMP or other project management or service delivery frameworks
Required Knowledge Skills and Abilities
Strong understanding of infrastructure‑as‑code, CI/CD pipelines and automation tools.
Excellent leadership, communication and stakeholder management skills.
Deep knowledge of security best practices including identity and access management, encryption and compliance frameworks.
Ability to balance strategic thinking with hands‑on technical oversight.
Key Skills Economics, Internal Audit, SQL, Risk Management, Compliance, Leadership skills, Oversight, Business partner, AVP, Regulatory agencies, Finance, Accounting, Portfolio, Project Management, Operational Risk
Vacancy: 1
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What will the employee do in this role
Partners with product and business leaders to contribute to the success of strategic business initiatives through enabling technology infrastructure planning and execution.
Collaborates with XTO leadership including the Chief Technology Officer Chief Digital Officer Chief Data Officer SVP Service and Support Strategy VP Experience Design and Innovation to deliver great client and user experiences.
Strategic Leadership
Develop and execute the enterprise infrastructure strategy aligned with regulatory operational and business objectives.
Partner with executive leadership to ensure technology platforms support growth innovation and customer trust.
Champion modernization initiatives including hybrid cloud adoption automation and zero‑trust architectures.
Lead cross‑functional planning and budgeting processes for infrastructure‑related initiatives.
Remains informed of trends impacting financial services industry and technology infrastructure and advises C‑level executives on potential impacts.
Infrastructure Operations & Management
Oversee all aspects of infrastructure operations including data centers, networks, server storage and cloud environments.
Ensure high availability, performance and resilience of all IT infrastructure systems.
Partner with the Risk Management team to define and execute disaster recovery and business continuity plans.
Security & Compliance
Collaborate with cybersecurity compliance and risk teams to ensure compliance with regulatory and relevant frameworks (e.g. FFIEC SOX SEC FINRA GLBA NIST).
Enforce zero‑trust principles, role‑based access and secure infrastructure configurations.
Continuously monitor for vulnerabilities and ensure timely patch management.
Vendor & Stakeholder Management
Manage relationships with infrastructure vendors, service providers and consultants.
Ensure contracts and service‑level agreements (SLAs) meet organizational needs and performance standards.
Innovation & Transformation
Identify and evaluate emerging technologies to continuously improve efficiency, scalability and reliability.
Drive automation and DevOps practices to streamline infrastructure deployment and management.
What roles will this employee lead
Build and lead a high‑performing infrastructure and operations team with a culture of accountability and continuous improvement.
Mentor senior engineers and managers and foster collaboration across digital technology risk and business teams.
Foster a culture of accountability, continuous improvement and innovation.
Specifically includes a team of 30‑40 infrastructure and operations professionals and leaders.
Vice President of Infrastructure
Director of Operations and teams
Education
Bachelor’s degree in Computer Science, Information Systems, Engineering or related field (Master’s preferred).
Work Experience
10 years of experience in IT infrastructure with at least 5 years in a leadership or managerial role.
Proven experience managing large‑scale IT operations in hybrid or multi‑cloud environments (e.g. AWS, Azure, Google Cloud).
Experience with enterprise networks, virtualization, containerization, disaster recovery, DevSecOps practices and endpoint management.
Working knowledge of SAP, Storage Area Network (SAN), Cisco‑based network communications technology and Microsoft solutions.
15 years total experience including 5 years in a production 24/7 high‑availability multi‑site enterprise ERP environment including application hosting, voice and data networks, security and information protection.
Experience leading overall infrastructure for a complex organization and network including multi‑county setup, VLAN setup for regulatory requirement managing data protection etc.
Certifications
Certified Information Systems Security Professional (CISSP)
Azure Solutions Architect
Experience with or certified ITIL, PMP or other project management or service delivery frameworks
Required Knowledge Skills and Abilities
Strong understanding of infrastructure‑as‑code, CI/CD pipelines and automation tools.
Excellent leadership, communication and stakeholder management skills.
Deep knowledge of security best practices including identity and access management, encryption and compliance frameworks.
Ability to balance strategic thinking with hands‑on technical oversight.
Key Skills Economics, Internal Audit, SQL, Risk Management, Compliance, Leadership skills, Oversight, Business partner, AVP, Regulatory agencies, Finance, Accounting, Portfolio, Project Management, Operational Risk
Vacancy: 1
#J-18808-Ljbffr