Knowledgent
We Are
Accenture is a global professional services company specializing in Information Technology Services and Management Consulting. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy, Interactive, Technology, and Operations services, all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. With more than 700,000 employees focused on delivering the promise of technology and human ingenuity every day, serving clients in more than 120 countries, we embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com. You Are
The Information Technology Shared Services group is an internal Global IT organization for Accenture. We run the daily IT operations in our U.S. offices including our Solutions/IT Tech bars, workstation support, AV support, network infrastructure support, high profile meeting support, inventory management, ticket/incident management, with a high level of face to face customer interaction. The Work Provide service to customers at our Solutions bars resolving technology issues on our laptops Provide weekly laptop inventory to our inventory management group Provide customer support floor walks to engage with customers Develop strong relationships with clients and gain the trust of key advisors Engage in small local projects such as maintenance and repairs of technology Continue to learn and develop your technical skills and business expertise Continue to learn and develop your AI skills and capabilities Work is to be performed 100% onsite in the New York Accenture Office. This role is full time in the office without the option to work remotely as you will be working directly with Accenture employees at our IT Solutions bars
This role may require some after hours or weekend work for maintenance activities that cannot be completed during office hours. This role may require a minimum amount of local travel. Heres What You Need Minimum 1+ years experience with Customer Technical Support Minimum 1+ years experience with Customer Experience Management Minimum of 1 year of experience in Service Desk or Desktop Support Minimum of 1 working with ITIL software such as ServiceNow or Remedy Familiarity with enterprise collaboration platforms such as Microsoft Teams, Google Meet, Zoom and Webex Hands on Microsoft Windows 10, Windows 11, macOS and O365 support experience Strong communication skills to interface with non-technical stakeholders, senior leadership and executives High School Diploma or GED
Bonus Points If
Comp TIAA Certifications ITIL Foundations Certification Customer Satisfaction experience Quality Assurance (QA) experience
Compensation
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. #J-18808-Ljbffr
Accenture is a global professional services company specializing in Information Technology Services and Management Consulting. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy, Interactive, Technology, and Operations services, all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. With more than 700,000 employees focused on delivering the promise of technology and human ingenuity every day, serving clients in more than 120 countries, we embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com. You Are
The Information Technology Shared Services group is an internal Global IT organization for Accenture. We run the daily IT operations in our U.S. offices including our Solutions/IT Tech bars, workstation support, AV support, network infrastructure support, high profile meeting support, inventory management, ticket/incident management, with a high level of face to face customer interaction. The Work Provide service to customers at our Solutions bars resolving technology issues on our laptops Provide weekly laptop inventory to our inventory management group Provide customer support floor walks to engage with customers Develop strong relationships with clients and gain the trust of key advisors Engage in small local projects such as maintenance and repairs of technology Continue to learn and develop your technical skills and business expertise Continue to learn and develop your AI skills and capabilities Work is to be performed 100% onsite in the New York Accenture Office. This role is full time in the office without the option to work remotely as you will be working directly with Accenture employees at our IT Solutions bars
This role may require some after hours or weekend work for maintenance activities that cannot be completed during office hours. This role may require a minimum amount of local travel. Heres What You Need Minimum 1+ years experience with Customer Technical Support Minimum 1+ years experience with Customer Experience Management Minimum of 1 year of experience in Service Desk or Desktop Support Minimum of 1 working with ITIL software such as ServiceNow or Remedy Familiarity with enterprise collaboration platforms such as Microsoft Teams, Google Meet, Zoom and Webex Hands on Microsoft Windows 10, Windows 11, macOS and O365 support experience Strong communication skills to interface with non-technical stakeholders, senior leadership and executives High School Diploma or GED
Bonus Points If
Comp TIAA Certifications ITIL Foundations Certification Customer Satisfaction experience Quality Assurance (QA) experience
Compensation
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. #J-18808-Ljbffr