Coach
Join to apply for the
Assistant Store Manager I (Antioch)
role at
Coach .
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful, lasting pieces that celebrate authenticity.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. We are wholly inclusive and innovative. Visit Our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity.
Responsibilities
Sales
Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values.
Develops sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store performance at all times and achieves sales.
Productivity Management: holds the management team accountable for personal productivity and management contribution.
Develops clienteling strategy; implements and monitors over time to achieve business goals and objectives in partnership with the Store Manager.
Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics.
Brings best self to work through Coach’s Guide to Style; ensures all associates follow expectations.
Acts as brand ambassador in the market/mall to drive loyalty and business (i.e., charity events, local associations, mall initiatives).
Resolves customer issues in a timely manner while being solution‑oriented and forward thinking; partners with the Store Manager and/or District Manager as needed.
Develop team to build long‑term relationships with customers to drive business.
Takes initiative; has a high level of ownership and accountability for results of self and others.
Works directly with the Store/District Manager to protect and drive the needs of the business.
Ensures all daily tasks are completed without negatively impacting service of Coach standards.
Approaches challenges in a direct and timely manner and takes action to correct the course when appropriate.
Builds trusting relationships with peers and team; acts as advocate for the Brand.
Welcomes feedback and adapts behaviors; creates short and long‑term goals to achieve personal metrics and store performance.
Delegates and empowers others.
Creates enthusiasm and positivity for a shared vision and mission.
Recognizes and values individual performance.
Operations
Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for continuous development in partnership with the Store Manager.
Resolves performance problems using appropriate communication, coaching and counseling techniques.
Adheres to all retail policies and procedures including POS and Operations.
Leverages and understands Coach’s tools and technology to support Service and Operations of store.
Recruits, interviews, on‑boards and works closely with Store Manager on strategies to maintain top‑talent; while creating a talent bench.
Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention.
Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business (i.e., payroll, staffing, scheduling, merchandising).
Interacts and communicates with Lead Supervisor and Store Manager.
Maintains interior and exterior upkeep of building with partnership from the corporate office; communicates needs to ensure aesthetic and safety requirements are met.
Leverages and understands Coach’s tools and technology to support Service and Operations of store.
Competencies Required
Drive for Results: Can be counted on to exceed goals successfully.
Customer Focus: Dedicated to meeting internal and external customer expectations.
Creativity: Generates unique ideas and connects seemingly unrelated concepts.
Interpersonal Savvy: Builds rapport, uses diplomacy, handles high‑tension situations.
Learning on the Fly: Quick learner, embraces change, experiments to find solutions.
Perseverance: Pursues goals with energy and resilience.
Dealing with Ambiguity: Effective at coping with uncertainty and acting without full information.
Strategic Agility: Anticipates future trends, creates competitive strategies.
Building Effective Teams: Creates strong morale, fosters open dialogue, defines team success.
Managerial Courage: Provides direct, actionable feedback and faces challenges proactively.
Additional Requirements
Experience:
1 to 3 years of previous management experience in a luxury retail service environment preferred.
Education:
High school diploma or equivalent; college degree preferred.
Technical:
Proficient with MS Office (Word, Excel, PowerPoint, Outlook). Experience using retail systems (labor management, inventory, sales reporting, etc.).
Physical:
Ability to execute at a fast pace; communicate effectively; maneuver the sales floor, shelves and stock room; climb, bend, kneel; lift and carry up to 25 pounds and occasionally up to 50 pounds.
Schedule:
Ability to meet Coach scheduling and availability expectations, including nights, weekends, and holidays.
This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal‑opportunity and affirmative action employer. All employment decisions are based on the applicant’s qualifications and are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA): Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs.
Work Setup – Base pay range: $22.00 to $30.50 per hour.
Benefits: Our company offers health, dental, vision, life, disability insurance, 401(k) savings plan, paid time off, and employee product discounts.
Seniority level
Mid‑Senior level
Employment type
Full‑time
#J-18808-Ljbffr
Assistant Store Manager I (Antioch)
role at
Coach .
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful, lasting pieces that celebrate authenticity.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. We are wholly inclusive and innovative. Visit Our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity.
Responsibilities
Sales
Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values.
Develops sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store performance at all times and achieves sales.
Productivity Management: holds the management team accountable for personal productivity and management contribution.
Develops clienteling strategy; implements and monitors over time to achieve business goals and objectives in partnership with the Store Manager.
Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics.
Brings best self to work through Coach’s Guide to Style; ensures all associates follow expectations.
Acts as brand ambassador in the market/mall to drive loyalty and business (i.e., charity events, local associations, mall initiatives).
Resolves customer issues in a timely manner while being solution‑oriented and forward thinking; partners with the Store Manager and/or District Manager as needed.
Develop team to build long‑term relationships with customers to drive business.
Takes initiative; has a high level of ownership and accountability for results of self and others.
Works directly with the Store/District Manager to protect and drive the needs of the business.
Ensures all daily tasks are completed without negatively impacting service of Coach standards.
Approaches challenges in a direct and timely manner and takes action to correct the course when appropriate.
Builds trusting relationships with peers and team; acts as advocate for the Brand.
Welcomes feedback and adapts behaviors; creates short and long‑term goals to achieve personal metrics and store performance.
Delegates and empowers others.
Creates enthusiasm and positivity for a shared vision and mission.
Recognizes and values individual performance.
Operations
Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for continuous development in partnership with the Store Manager.
Resolves performance problems using appropriate communication, coaching and counseling techniques.
Adheres to all retail policies and procedures including POS and Operations.
Leverages and understands Coach’s tools and technology to support Service and Operations of store.
Recruits, interviews, on‑boards and works closely with Store Manager on strategies to maintain top‑talent; while creating a talent bench.
Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention.
Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business (i.e., payroll, staffing, scheduling, merchandising).
Interacts and communicates with Lead Supervisor and Store Manager.
Maintains interior and exterior upkeep of building with partnership from the corporate office; communicates needs to ensure aesthetic and safety requirements are met.
Leverages and understands Coach’s tools and technology to support Service and Operations of store.
Competencies Required
Drive for Results: Can be counted on to exceed goals successfully.
Customer Focus: Dedicated to meeting internal and external customer expectations.
Creativity: Generates unique ideas and connects seemingly unrelated concepts.
Interpersonal Savvy: Builds rapport, uses diplomacy, handles high‑tension situations.
Learning on the Fly: Quick learner, embraces change, experiments to find solutions.
Perseverance: Pursues goals with energy and resilience.
Dealing with Ambiguity: Effective at coping with uncertainty and acting without full information.
Strategic Agility: Anticipates future trends, creates competitive strategies.
Building Effective Teams: Creates strong morale, fosters open dialogue, defines team success.
Managerial Courage: Provides direct, actionable feedback and faces challenges proactively.
Additional Requirements
Experience:
1 to 3 years of previous management experience in a luxury retail service environment preferred.
Education:
High school diploma or equivalent; college degree preferred.
Technical:
Proficient with MS Office (Word, Excel, PowerPoint, Outlook). Experience using retail systems (labor management, inventory, sales reporting, etc.).
Physical:
Ability to execute at a fast pace; communicate effectively; maneuver the sales floor, shelves and stock room; climb, bend, kneel; lift and carry up to 25 pounds and occasionally up to 50 pounds.
Schedule:
Ability to meet Coach scheduling and availability expectations, including nights, weekends, and holidays.
This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal‑opportunity and affirmative action employer. All employment decisions are based on the applicant’s qualifications and are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA): Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs.
Work Setup – Base pay range: $22.00 to $30.50 per hour.
Benefits: Our company offers health, dental, vision, life, disability insurance, 401(k) savings plan, paid time off, and employee product discounts.
Seniority level
Mid‑Senior level
Employment type
Full‑time
#J-18808-Ljbffr