DigitalOcean
About DigitalOcean
Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.
Job Overview We are looking for a User Researcher who is passionate about deeply understanding our customers' needs, context, and motivations. You will accelerate innovation and drive value by bringing these insights to everything we do at DigitalOcean.
As a User Researcher at DigitalOcean, you’ll join a dynamic team dedicated to revolutionizing cloud computing and AI. Reporting to the Manager of User Research, you will act as a critical link between our users and our business. You’ll work with product and design teams to guide the future of our business by generating actionable insights that ensure our products and services meet the everyday needs of our users.
What You'll Do
Lead Research from End-to-End: Manage every step of the research process, from study planning and participant recruiting to conducting activities, analysis, and reporting.
Generate Actionable Insights: Partner with product managers and designers to scope and lead tactical research that drives decisions and helps teams understand user needs.
Influence and Advocate: Create impactful deliverables that clearly communicate your findings and recommendations, spurring teams to action. You’ll serve as an advocate for user exposure, empowering peers to center the customer experience in their daily work.
Contribute to Our Research Practice: Help build and improve research practices, methods, and guidelines. You will also contribute to our centralized research library, increasing the accessibility and impact of every insight.
What You'll Add To DigitalOcean
BS or MS in Interaction Design, HCI, Cognitive Science, Psychology, or equivalent experience
3-5 years’ experience planning, conducting, and communicating the findings from user research for digital products and services, ideally with a focus on technical users
A strong ability to understand and articulate user needs, as well as to generate and communicate compelling & actionable insights
A strong understanding of the digital product lifecycle and the ability to collaborate successfully with designers, technical & business teams
Proven knowledge of an array of quantitative and qualitative research methodologies and how to combine them to generate the most actionable insights
Excellent communication and storytelling skills, with the ability to influence leaders as well as peers
Ability and interest in running short-term tactical studies to inform rapid product iteration, with some experience and desire to plan and run strategic research with a longer time horizon and wider impact
Familiarity with qualitative and quantitative data collection and analysis tools, including Qualtrics, GreatQuestion, GetFeedback, Amplitude and Looker
A proven track record in conducting mixed-method research studies and an ability to demonstrate the impact of research
An interest in collaborating closely with cross-functional teams and colleagues from across the organization
Previous experience within the Cloud computing industry is preferred but not required
Experience in market research is also a plus
Compensation
$84,000 - $105,000
Remote role
Benefits We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, proud to simplify cloud and AI so builders can spend more time creating software that changes the world. We prioritize career development, offering resources for continuous growth, training, and education. We care about your well‑being, providing competitive benefits and flexible time off. We reward our employees with equity, bonuses, and a company‑wide stock program.
DigitalOcean is an equal‑opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Industries
Internet Publishing
Referrals increase your chances of interviewing at DigitalOcean by 2x
#J-18808-Ljbffr
Job Overview We are looking for a User Researcher who is passionate about deeply understanding our customers' needs, context, and motivations. You will accelerate innovation and drive value by bringing these insights to everything we do at DigitalOcean.
As a User Researcher at DigitalOcean, you’ll join a dynamic team dedicated to revolutionizing cloud computing and AI. Reporting to the Manager of User Research, you will act as a critical link between our users and our business. You’ll work with product and design teams to guide the future of our business by generating actionable insights that ensure our products and services meet the everyday needs of our users.
What You'll Do
Lead Research from End-to-End: Manage every step of the research process, from study planning and participant recruiting to conducting activities, analysis, and reporting.
Generate Actionable Insights: Partner with product managers and designers to scope and lead tactical research that drives decisions and helps teams understand user needs.
Influence and Advocate: Create impactful deliverables that clearly communicate your findings and recommendations, spurring teams to action. You’ll serve as an advocate for user exposure, empowering peers to center the customer experience in their daily work.
Contribute to Our Research Practice: Help build and improve research practices, methods, and guidelines. You will also contribute to our centralized research library, increasing the accessibility and impact of every insight.
What You'll Add To DigitalOcean
BS or MS in Interaction Design, HCI, Cognitive Science, Psychology, or equivalent experience
3-5 years’ experience planning, conducting, and communicating the findings from user research for digital products and services, ideally with a focus on technical users
A strong ability to understand and articulate user needs, as well as to generate and communicate compelling & actionable insights
A strong understanding of the digital product lifecycle and the ability to collaborate successfully with designers, technical & business teams
Proven knowledge of an array of quantitative and qualitative research methodologies and how to combine them to generate the most actionable insights
Excellent communication and storytelling skills, with the ability to influence leaders as well as peers
Ability and interest in running short-term tactical studies to inform rapid product iteration, with some experience and desire to plan and run strategic research with a longer time horizon and wider impact
Familiarity with qualitative and quantitative data collection and analysis tools, including Qualtrics, GreatQuestion, GetFeedback, Amplitude and Looker
A proven track record in conducting mixed-method research studies and an ability to demonstrate the impact of research
An interest in collaborating closely with cross-functional teams and colleagues from across the organization
Previous experience within the Cloud computing industry is preferred but not required
Experience in market research is also a plus
Compensation
$84,000 - $105,000
Remote role
Benefits We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, proud to simplify cloud and AI so builders can spend more time creating software that changes the world. We prioritize career development, offering resources for continuous growth, training, and education. We care about your well‑being, providing competitive benefits and flexible time off. We reward our employees with equity, bonuses, and a company‑wide stock program.
DigitalOcean is an equal‑opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Industries
Internet Publishing
Referrals increase your chances of interviewing at DigitalOcean by 2x
#J-18808-Ljbffr