Alter Domus
Head of Global Signature Strategic Accounts
Location: New York, US & London, GB
ABOUT US As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.
With a deep understanding of what it takes to succeed in alternatives, we believe in being different in what we do, how we work, and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.
Find out more about life at Alter Domus at
careers.alterdomus.com
Job Description The Head of Global Strategic Signature Accounts is a member of the Commercial Leadership team reporting into the Chief Commercial Officer, responsible for managing and growing the most important, high‑value customer relationships on an international scale. This role is a blend of sales leadership, strategic planning, and top‑tier relationship management, focused on maximizing long‑term revenue, retention, and customer satisfaction for the organization’s most critical clients.
The Head of Global Strategic Signature Accounts acts as the ultimate owner and advocate for the company’s “Signature” or “Key” accounts. They lead a team of Global Business Directors, each responsible for a group of signature accounts that require multi‑asset and/or multi‑jurisdictional management to maximize opportunities to increase share of wallet and provide a super‑customer experience. They define and execute a multi‑year global account strategy to maximize the financial and strategic value of these relationships for both the company and the client, driving double‑digit sales and revenue growth from the cohort of Signature accounts under their responsibility.
Role Profile
Strategic account leadership:
Develop, implement, and lead the global account strategy for major customers, including multi‑year account plans, performance metrics, and global governance structures.
Executive relationship management:
Establish and maintain trusted advisor relationships with C‑level executives and key stakeholders within client organizations across different regions.
Cross‑functional collaboration:
Orchestrate and lead virtual, global, cross‑functional teams, including sales, marketing, and customer success, to deliver coordinated solutions and a seamless customer experience.
Expansion and growth:
Identify and drive opportunities for growth within existing global accounts, focusing on upselling, cross‑sells, new products, and services.
Negotiation:
Lead large and complex contract negotiations, renewals, and pricing discussions to secure favourable and long‑term commercial agreements.
Performance tracking and forecasting:
Monitor account performance against targets, track key performance indicators (KPIs), and provide regular reporting and forecasting to senior leadership.
Market insight:
Provide market insights and strategic advice to clients, helping them stay ahead of industry trends and risks.
Leadership and Behavioural Competencies
Executive presence and communication : Exceptional ability to communicate and build rapport with C‑level clients and internal executives.
Strategic and business acumen : Deep understanding of clients’ businesses, industries, and challenges, coupled with strong strategic planning skills and analytical capabilities to drive value.
Global perspective and intellectual curiosity : Experience working across multiple markets and navigating different cultures, with the ability to lead and motivate global, virtual teams with agility and flexibility.
Leadership and influence : Proven ability to lead in a matrixed environment, influence stakeholders without direct authority, and navigate complexity and ambiguity with confidence.
Personal resilience and tenacity : Ability to manage competing demands, prioritize effectively, and remain calm under pressure while driving results in a high‑growth environment.
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ABOUT US As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.
With a deep understanding of what it takes to succeed in alternatives, we believe in being different in what we do, how we work, and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.
Find out more about life at Alter Domus at
careers.alterdomus.com
Job Description The Head of Global Strategic Signature Accounts is a member of the Commercial Leadership team reporting into the Chief Commercial Officer, responsible for managing and growing the most important, high‑value customer relationships on an international scale. This role is a blend of sales leadership, strategic planning, and top‑tier relationship management, focused on maximizing long‑term revenue, retention, and customer satisfaction for the organization’s most critical clients.
The Head of Global Strategic Signature Accounts acts as the ultimate owner and advocate for the company’s “Signature” or “Key” accounts. They lead a team of Global Business Directors, each responsible for a group of signature accounts that require multi‑asset and/or multi‑jurisdictional management to maximize opportunities to increase share of wallet and provide a super‑customer experience. They define and execute a multi‑year global account strategy to maximize the financial and strategic value of these relationships for both the company and the client, driving double‑digit sales and revenue growth from the cohort of Signature accounts under their responsibility.
Role Profile
Strategic account leadership:
Develop, implement, and lead the global account strategy for major customers, including multi‑year account plans, performance metrics, and global governance structures.
Executive relationship management:
Establish and maintain trusted advisor relationships with C‑level executives and key stakeholders within client organizations across different regions.
Cross‑functional collaboration:
Orchestrate and lead virtual, global, cross‑functional teams, including sales, marketing, and customer success, to deliver coordinated solutions and a seamless customer experience.
Expansion and growth:
Identify and drive opportunities for growth within existing global accounts, focusing on upselling, cross‑sells, new products, and services.
Negotiation:
Lead large and complex contract negotiations, renewals, and pricing discussions to secure favourable and long‑term commercial agreements.
Performance tracking and forecasting:
Monitor account performance against targets, track key performance indicators (KPIs), and provide regular reporting and forecasting to senior leadership.
Market insight:
Provide market insights and strategic advice to clients, helping them stay ahead of industry trends and risks.
Leadership and Behavioural Competencies
Executive presence and communication : Exceptional ability to communicate and build rapport with C‑level clients and internal executives.
Strategic and business acumen : Deep understanding of clients’ businesses, industries, and challenges, coupled with strong strategic planning skills and analytical capabilities to drive value.
Global perspective and intellectual curiosity : Experience working across multiple markets and navigating different cultures, with the ability to lead and motivate global, virtual teams with agility and flexibility.
Leadership and influence : Proven ability to lead in a matrixed environment, influence stakeholders without direct authority, and navigate complexity and ambiguity with confidence.
Personal resilience and tenacity : Ability to manage competing demands, prioritize effectively, and remain calm under pressure while driving results in a high‑growth environment.
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