Coretek Services
We are seeking a skilled and customer-focused Desktop Administrator to provide technical support and maintenance for end-user computing devices, peripherals, and software. The ideal candidate will have hands-on experience troubleshooting hardware and software issues, setting up workstations, and ensuring optimal performance of IT systems in a corporate environment. This position is located on-site at a Coretek client location with operating hours from 8am-5pm local time.
Responsibilities:
Provide onsite or remote support for desktops, laptops, printers, and other end-user devices
Install, configure, and maintain operating systems and software applications
Troubleshoot hardware and software issues, escalating complex problems as needed
Perform routine maintenance and upgrades on IT equipment if needed
Maintain accurate documentation of issues, solutions and asset inventory using the ITSM tool
Collaborate with remote IT teams – Service Desk and engineers - to ensure consistent service delivery
Assist with onboarding and offboarding processes, including device setup and recovery
Ensure compliance with IT policies and security protocols
Collaborate with cross-functional teams and operate as "smart hands" to ensure the smooth operation of IT systems
Contribute to the Knowledge Base with updates to existing articles and generation of new articles
Provide excellent user support via phone, email or in person.
Requirements: 1-3 years in a desktop administration role or at least 4 years in a Service Desk environment Knowledge of Active Directory and M365 tools and processes Experience with Teams Voice or other VOIP solutions Familiarity of Citrix and AVD virtualization technologies Hands-on experience with user endpoints such as laptops, desktops, printers, scanners, and other peripherals ITIL knowledge including Incident, Service Request and Problem and Change Management Occasionally act as an escalation point for Critical outages outside of standard business hours Experience with ServiceNow is a plus Network (Palo Alto and Arista) troubleshooting experience is preferred Reliable transportation Must represent Coretek in a professional light when interacting with all employees at the client’s location. Education: Bachelor’s Degree preferred ITIL, Network+, A+, MS-900, AZ-900, SC-900 or Security+ certifications are preferred
Coretek offers a comprehensive suite of Health Benefits, PTO and an amazing and energizing workplace culture that is rich with opportunities for professional growth and development.
Requirements: 1-3 years in a desktop administration role or at least 4 years in a Service Desk environment Knowledge of Active Directory and M365 tools and processes Experience with Teams Voice or other VOIP solutions Familiarity of Citrix and AVD virtualization technologies Hands-on experience with user endpoints such as laptops, desktops, printers, scanners, and other peripherals ITIL knowledge including Incident, Service Request and Problem and Change Management Occasionally act as an escalation point for Critical outages outside of standard business hours Experience with ServiceNow is a plus Network (Palo Alto and Arista) troubleshooting experience is preferred Reliable transportation Must represent Coretek in a professional light when interacting with all employees at the client’s location. Education: Bachelor’s Degree preferred ITIL, Network+, A+, MS-900, AZ-900, SC-900 or Security+ certifications are preferred
Coretek offers a comprehensive suite of Health Benefits, PTO and an amazing and energizing workplace culture that is rich with opportunities for professional growth and development.