Siri InfoSolutions Inc
Job Title
L2 Desktop Support Engineer
Location NYC and Scottsdale, AZ (Onsite)
Employment Type Full‑time / Contract
Key Responsibilities
Provide Level 2 technical support for desktops, laptops, printers, MTR (meeting room systems) and other peripherals in a global enterprise environment.
Diagnose and resolve escalated hardware/software issues for both Windows and macOS environments (including imaging, OS deployment, patching).
Manage user account permissions and access via Active Directory, Microsoft 365 and other identity services.
Support video‑conferencing, unified communications and collaboration tools (e.g., Teams / Slack conference room hardware).
Work with remote support tools and provide support to remote/branch users; troubleshoot VPN, network connectivity and branch endpoint issues.
Assist in onboarding/offboarding of employees – hardware setup, system configuration, asset management.
Maintain and update IT asset inventory, track hardware/spare parts, work with vendors/suppliers as needed.
Generate/maintain documentation: knowledge‑base articles, SOPs, escalation procedures.
Collaborate with L1 support, systems, network, security and operations teams to ensure seamless service delivery and root‑cause elimination of recurring issues.
Participate in change management and problem management – identifying trends, recommending improvements – and continuous improvement initiatives.
When required, mentor/train junior team members and share best practices.
Key Skills / Qualifications Mac OS, Active Directory, Desktop Support, Computer Networking, Mobile Devices, Windows, Remote Access Software, SCCM, Help Desk, Operating Systems, Remedy, Troubleshooting
Vacancy 1
#J-18808-Ljbffr
Location NYC and Scottsdale, AZ (Onsite)
Employment Type Full‑time / Contract
Key Responsibilities
Provide Level 2 technical support for desktops, laptops, printers, MTR (meeting room systems) and other peripherals in a global enterprise environment.
Diagnose and resolve escalated hardware/software issues for both Windows and macOS environments (including imaging, OS deployment, patching).
Manage user account permissions and access via Active Directory, Microsoft 365 and other identity services.
Support video‑conferencing, unified communications and collaboration tools (e.g., Teams / Slack conference room hardware).
Work with remote support tools and provide support to remote/branch users; troubleshoot VPN, network connectivity and branch endpoint issues.
Assist in onboarding/offboarding of employees – hardware setup, system configuration, asset management.
Maintain and update IT asset inventory, track hardware/spare parts, work with vendors/suppliers as needed.
Generate/maintain documentation: knowledge‑base articles, SOPs, escalation procedures.
Collaborate with L1 support, systems, network, security and operations teams to ensure seamless service delivery and root‑cause elimination of recurring issues.
Participate in change management and problem management – identifying trends, recommending improvements – and continuous improvement initiatives.
When required, mentor/train junior team members and share best practices.
Key Skills / Qualifications Mac OS, Active Directory, Desktop Support, Computer Networking, Mobile Devices, Windows, Remote Access Software, SCCM, Help Desk, Operating Systems, Remedy, Troubleshooting
Vacancy 1
#J-18808-Ljbffr