: Senior Amazon Connect Developer or Amazon Backend Developer Job at Nexora busi

Job Title: Senior Amazon Connect Developer or Amazon Backend Developer

Dallas TX Based Only (Attend the office 3 days/week)

Onsite Interview

We can consider NodeJS or Python developers even if they don t have experience with Amazon Connect. We ll provide training on Amazon Connect as needed.

Role Summary

As a Senior Amazon Connect Developer, you will lead the design, development, and optimization of cloud-based contact center solutions using Amazon Connect and its ecosystem. You ll serve as a technical owner for voice architecture, IVR/contact flows, CTI integrations, and analytics, often collaborating with cross-functional teams including CRM, data, and infrastructure.

Key Responsibilities

Architecture & Design

• Own the technical roadmap for Amazon Connect implementations.
• Design scalable, secure, and resilient contact center solutions.
• Lead migration from legacy platforms (e.g., Genesys, LivePerson) to Amazon Connect.

Development & Integration

• Build and maintain contact flows, Lex bots, routing strategies, and call recording/transcription.
• Integrate Amazon Connect with platforms like Salesforce, ServiceNow, and custom CRMs.
• Develop event-driven services using AWS Lambda, EventBridge, Kinesis, DynamoDB, and API Gateway.
• Implement GenAI-powered solutions using Amazon Bedrock, OpenAI, or LangChain.

Operations & Support

• Provide production support and participate in on-call rotations.
• Conduct root-cause analysis, post-mortems, and incident response.
• Establish observability with SLIs/SLOs, dashboards, and automated alerts.

Leadership & Collaboration

• Mentor junior developers and guide cross-functional teams.
• Collaborate with network/security teams to ensure QoS, IAM, and compliance.
• Deliver self-service reporting tools for operational leaders.

Required Skills & Qualifications

• Experience: 6-10 years in telephony/contact center or strong AWS backend development.
• 3 years hands-on with Amazon Connect is preferable.
• 3 years hand on AWS backend development.
• 2 years with Salesforce Service Cloud Voice (preferred).
• Willing to train a strong candidate on Amazon Connect.
• Deep knowledge of Amazon Connect: contact flows, CTRs, Contact Lens, outbound, call recording (Preferred).
• Proficiency in AWS services: Lambda (Node.js/Python), API Gateway, DynamoDB, S3, CloudWatch, IAM.
• Experience with JWT, OAuth/SAML, REST/GraphQL APIs.
• Familiarity with SIP, RTP, PSTN, QoS, and packet loss mitigation.
• Terraform, CloudFormation, Git, CI/CD pipelines.
• GenAI tools: Amazon Bedrock, OpenAI, LangChain.
• CRM integrations: Salesforce, ServiceNow.
• Strong communication and stakeholder engagement.
• Ability to lead cross-functional initiatives and mentor peers.

Preferred Certifications

• AWS Certified Solutions Architect or Developer.
• Salesforce certifications (Service Cloud, Omni-Channel).