Pilot Property Management, Inc.
Senior Community Association Manager
Pilot Property Management, Inc., San Mateo, California, United States, 94409
Join to apply for the
Senior Community Association Manager
role at
Pilot Property Management, Inc.
Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.
Summary The Senior Community Association Manager is responsible for overseeing the portfolio of communities managed by a selected group. The Senior Community Association Manager manages and assists in special projects and ensures success in all of the Community Association Managers they are designated to. The Senior Community Association Manager is to primarily obtain knowledge in company policies and procedures, have a strong understanding of budgets and finances, and the ability to maintain client satisfaction and account retention.
What We Offer
Competitive Salary
Hybrid and Flexible working arrangements
Work-Life Balance
Opportunities for Career Growth
Training and Mentorship from Successful Leaders in the HOA Industry
Support for Continued Education
Cell Phone Stipend
Mileage Reimbursement
Medical (HMO and PPO), Dental, and Vision
Flexible Spending Account
Pet Insurance
Pre-Paid Legal
Employer Paid Basic Life/AD&D Insurance
Voluntary Life and Short-Term Disability Insurance
Free Employee Assistance Program
401(k) Retirement Plan with Company Match
Financial and Health/Wellness Education
Bereavement and Mandated Leave of Absence Applicable
Paid Time Off (PTO)
12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)
Responsibilities
Meet with Associations 1-2 times per week onsite.
Willingness to manage and assist in special projects.
Manage all operations for a portfolio of community associations.
Demonstrate consistency in all areas.
Provide leadership and consulting with clients on best practices with regard to the management and oversight of their community.
Manage and run monthly, bimonthly, quarterly, and annual Board Meetings.
Work extensively with the Board of Directors, vendors, contractors, and homeowners within the various communities.
Update association communications and ensure current information is displayed on the association bulletin boards and website.
Prepare association newsletters and/or other communication with owners and residents as required.
Create budgets and manage financials.
Ensure compliance with company policies and procedures and maintain client satisfaction and account retention.
Partner with association Board of Directors and internal departments to introduce and integrate new programs, services, and initiatives.
Participate in management training and emergency phone/in-house coverage as needed.
Adhere to Keystone’s Core Values, Mission and Vision.
Perform additional duties as required by the supervisor.
Qualifications
CAI or CACM designation preferred.
Must obtain passing score on Keystone Senior CAM test.
Must have a valid California Driver’s License and reliable transportation.
4+ years of experience in customer service.
Effective oral and written communication and listening skills.
Professionalism and calm demeanor; demonstrated problem-solving abilities.
Comprehensive industry knowledge and strong interpersonal skills.
High level of office presence and strong verbal and written communication.
Education And/or Experience
2 to 4 years working in a Community Association Management role.
Bachelor’s Degree preferred.
High School Diploma or GED required.
CMCA designation required.
Work Environment The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Ability to drive to communities.
Ability to sit, stand, and operate business equipment.
Typical office environment with low-level noise exposure.
Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, contact hr@keystonepacific.com for assistance. Keystone Pacific Property Management, LLC is an equal-opportunity employer. All applicants will be subject to a Background and MVR Check.
Salary Description $90,000 - $100,000 Annually
#J-18808-Ljbffr
Senior Community Association Manager
role at
Pilot Property Management, Inc.
Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.
Summary The Senior Community Association Manager is responsible for overseeing the portfolio of communities managed by a selected group. The Senior Community Association Manager manages and assists in special projects and ensures success in all of the Community Association Managers they are designated to. The Senior Community Association Manager is to primarily obtain knowledge in company policies and procedures, have a strong understanding of budgets and finances, and the ability to maintain client satisfaction and account retention.
What We Offer
Competitive Salary
Hybrid and Flexible working arrangements
Work-Life Balance
Opportunities for Career Growth
Training and Mentorship from Successful Leaders in the HOA Industry
Support for Continued Education
Cell Phone Stipend
Mileage Reimbursement
Medical (HMO and PPO), Dental, and Vision
Flexible Spending Account
Pet Insurance
Pre-Paid Legal
Employer Paid Basic Life/AD&D Insurance
Voluntary Life and Short-Term Disability Insurance
Free Employee Assistance Program
401(k) Retirement Plan with Company Match
Financial and Health/Wellness Education
Bereavement and Mandated Leave of Absence Applicable
Paid Time Off (PTO)
12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)
Responsibilities
Meet with Associations 1-2 times per week onsite.
Willingness to manage and assist in special projects.
Manage all operations for a portfolio of community associations.
Demonstrate consistency in all areas.
Provide leadership and consulting with clients on best practices with regard to the management and oversight of their community.
Manage and run monthly, bimonthly, quarterly, and annual Board Meetings.
Work extensively with the Board of Directors, vendors, contractors, and homeowners within the various communities.
Update association communications and ensure current information is displayed on the association bulletin boards and website.
Prepare association newsletters and/or other communication with owners and residents as required.
Create budgets and manage financials.
Ensure compliance with company policies and procedures and maintain client satisfaction and account retention.
Partner with association Board of Directors and internal departments to introduce and integrate new programs, services, and initiatives.
Participate in management training and emergency phone/in-house coverage as needed.
Adhere to Keystone’s Core Values, Mission and Vision.
Perform additional duties as required by the supervisor.
Qualifications
CAI or CACM designation preferred.
Must obtain passing score on Keystone Senior CAM test.
Must have a valid California Driver’s License and reliable transportation.
4+ years of experience in customer service.
Effective oral and written communication and listening skills.
Professionalism and calm demeanor; demonstrated problem-solving abilities.
Comprehensive industry knowledge and strong interpersonal skills.
High level of office presence and strong verbal and written communication.
Education And/or Experience
2 to 4 years working in a Community Association Management role.
Bachelor’s Degree preferred.
High School Diploma or GED required.
CMCA designation required.
Work Environment The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Ability to drive to communities.
Ability to sit, stand, and operate business equipment.
Typical office environment with low-level noise exposure.
Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, contact hr@keystonepacific.com for assistance. Keystone Pacific Property Management, LLC is an equal-opportunity employer. All applicants will be subject to a Background and MVR Check.
Salary Description $90,000 - $100,000 Annually
#J-18808-Ljbffr