Roaring Fork Transportation Authority
Operations Support Specialist (Rubey Park)
Roaring Fork Transportation Authority, Aspen, Colorado, us, 81612
Overview
Join the Roaring Fork Transportation Authority (RFTA), the largest rural transit agency in the U.S., in the stunning Colorado Rockies. Known for innovative and reliable transit, RFTA connects vibrant communities while supporting sustainability and quality of life.
Company Name:
Roaring Fork Transportation Authority (RFTA)
Title of Position:
Operations Support Specialist (Rubey Park)
Position Type:
Full-Time, Non-Exempt
Location:
Aspen, Colorado
Pay Range:
Hiring/Starting pay range is $20.29 - $26.38/hourly, based on experience.
Benefits:
Benefits include (but are not limited to): Paid time off, medical, dental, vision, and hearing insurance with FSA/HSA, short-term disability, long-term disability, life insurance, accidental death & dismemberment (AD&D), 401(a) and 457(b) retirement plans, EAP, ski pass, etc. For more detail - https://www.rfta.com/employment/benefits/
Responsibilities Position Summary:
Provides RFTA transit schedule information and assistance to the public. Sells passes and maintains related records.
Sells RFTA Stored Value Cards, 30 Day Passes. Provides RFTA customers with replacements of Stored Value cards when needed.
Provides information in person at the transportation center and over the telephone to the public regarding service areas, schedules, routes, and special event transportation.
Serves as initial, primary face-to-face contact person at RFTA's downtown Aspen bus station, by responding to customers' inquiries regarding general bus information.
Receives and resolves complaints according to established procedures or refers to appropriate personnel.
Monitors radio traffic, responds to and relays driver requests for information; provides hourly time checks and location information as needed.
Receives and catalogs Lost and Found items from RFTA customers and drivers.
Responsible for financial transactions including making change for customers, processing purchases by cash or credit card and reconciling cash box at the end of each shift.
Stays current on all transit programs, schedules, routes and fare structures.
Replies to customer inquiries via e-mail (details and procedures are being developed).
Logs customer complaints/concerns/compliments via the Customer Service form on HUB (details and procedures are underway).
Notifies drivers of alternate route requests if needed.
Qualifications
Education:
High school diploma or equivalent, or any combination of education and experience which would provide the applicant with the desired skills, knowledge and ability to perform the job is required.
Experience:
One (1) year of customer service experience in a high-volume environment preferred, or an equivalent, or any combination of education and experience which would provide the applicant with the desired skills, knowledge and ability to perform the job is required.
Knowledge, Skills, and Abilities:
Expert knowledge of routes and services; expert ability to operate iPad Shopkeep cash register; expert customer service skills; excellent verbal and written communication skills; bilingual in Spanish preferred but not required; solid knowledge of the geography of the City of Aspen, the Roaring Fork Valley, and I-70 Corridor; solid conflict resolution skills; solid judgment and problem-solving; basic bookkeeping and retail knowledge; ability to inspire confidence and maintain a positive team spirit. Strong written and in-person customer service skills are required to respond to feedback and lost and found emails.
Working Conditions
Moderate physical activity; occasional lifting up to 50 pounds and frequent lifting up to 20 pounds.
Works late night shift with public contact on a flex schedule (7 0 hours per pay period).
Typical schedules include rotating shifts across days and evenings; see posting for current open position.
Application Process Application Deadline/Closing Date:
No deadline. Posting will remain open until all positions are filled.
How To Apply:
Please apply via the RFTA website. This position, and all current open positions, are located here - https://rfta.applicantpro.com/jobs/
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
RFTA is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, age, protected veteran status, or any other characteristic protected by law.
Salary: $20.29 - $26.38 per hour
Job Posted by ApplicantPro
#J-18808-Ljbffr
Company Name:
Roaring Fork Transportation Authority (RFTA)
Title of Position:
Operations Support Specialist (Rubey Park)
Position Type:
Full-Time, Non-Exempt
Location:
Aspen, Colorado
Pay Range:
Hiring/Starting pay range is $20.29 - $26.38/hourly, based on experience.
Benefits:
Benefits include (but are not limited to): Paid time off, medical, dental, vision, and hearing insurance with FSA/HSA, short-term disability, long-term disability, life insurance, accidental death & dismemberment (AD&D), 401(a) and 457(b) retirement plans, EAP, ski pass, etc. For more detail - https://www.rfta.com/employment/benefits/
Responsibilities Position Summary:
Provides RFTA transit schedule information and assistance to the public. Sells passes and maintains related records.
Sells RFTA Stored Value Cards, 30 Day Passes. Provides RFTA customers with replacements of Stored Value cards when needed.
Provides information in person at the transportation center and over the telephone to the public regarding service areas, schedules, routes, and special event transportation.
Serves as initial, primary face-to-face contact person at RFTA's downtown Aspen bus station, by responding to customers' inquiries regarding general bus information.
Receives and resolves complaints according to established procedures or refers to appropriate personnel.
Monitors radio traffic, responds to and relays driver requests for information; provides hourly time checks and location information as needed.
Receives and catalogs Lost and Found items from RFTA customers and drivers.
Responsible for financial transactions including making change for customers, processing purchases by cash or credit card and reconciling cash box at the end of each shift.
Stays current on all transit programs, schedules, routes and fare structures.
Replies to customer inquiries via e-mail (details and procedures are being developed).
Logs customer complaints/concerns/compliments via the Customer Service form on HUB (details and procedures are underway).
Notifies drivers of alternate route requests if needed.
Qualifications
Education:
High school diploma or equivalent, or any combination of education and experience which would provide the applicant with the desired skills, knowledge and ability to perform the job is required.
Experience:
One (1) year of customer service experience in a high-volume environment preferred, or an equivalent, or any combination of education and experience which would provide the applicant with the desired skills, knowledge and ability to perform the job is required.
Knowledge, Skills, and Abilities:
Expert knowledge of routes and services; expert ability to operate iPad Shopkeep cash register; expert customer service skills; excellent verbal and written communication skills; bilingual in Spanish preferred but not required; solid knowledge of the geography of the City of Aspen, the Roaring Fork Valley, and I-70 Corridor; solid conflict resolution skills; solid judgment and problem-solving; basic bookkeeping and retail knowledge; ability to inspire confidence and maintain a positive team spirit. Strong written and in-person customer service skills are required to respond to feedback and lost and found emails.
Working Conditions
Moderate physical activity; occasional lifting up to 50 pounds and frequent lifting up to 20 pounds.
Works late night shift with public contact on a flex schedule (7 0 hours per pay period).
Typical schedules include rotating shifts across days and evenings; see posting for current open position.
Application Process Application Deadline/Closing Date:
No deadline. Posting will remain open until all positions are filled.
How To Apply:
Please apply via the RFTA website. This position, and all current open positions, are located here - https://rfta.applicantpro.com/jobs/
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
RFTA is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, age, protected veteran status, or any other characteristic protected by law.
Salary: $20.29 - $26.38 per hour
Job Posted by ApplicantPro
#J-18808-Ljbffr