Cape Cod Healthcare
Lead Patient Access Rep at Cape Cod Healthcare
Overview: This role supports patient access operations, ensuring accurate patient registration, insurance verification, and admission processes to facilitate timely and compliant patient care and billing.
Responsibilities
Act as a resource for Patient Access reps when questions or problems arise. Ensure effective daily department operations and participate in staffing to ensure adequate coverage in all registration areas. Assist department manager with training and orienting new employees. Provide patient receipts and post payment information into the financial system. Interview patients or patient representatives to obtain required information for the registration process in the hospital information system, maintaining accuracy, confidentiality and integrity of the automated database. Coordinate and communicate accurate registration/admission/pre-admission activities with Medical Records, Care/Case Management, Utilization Management, Physicians' offices, Patient Accounts, and other hospital departments to support safe and effective patient care. Initiate and maintain organized files and records related to orders, payer authorizations, booking slips, schedules, and other per department procedure. Contact patients, employers, insurers and patient representatives to obtain insurance information, verify benefits, and pre-certify all plans to maximize hospital reimbursement. Verify benefits using insurance verification systems; obtain referrals and authorizations and document complete information, including bed status if applicable, to ensure maximum reimbursement. Maintain thorough knowledge of departmental policies and procedures to maximize reimbursement to the hospital. Attend departmental and other meetings as requested by the supervisor. Ensure timely placement of patients and process admissions, discharges and transfers per department procedures. Explain and process payments from patients (co-pays, co-insurance, deductibles) and secure payment information per department procedures; reconcile daily receipts. Provide information to patients/representatives on Health Care Proxy, Advance Beneficiary Notice, Important Medicare Message forms, and Financial issues; refer to Financial Counselor if appropriate and obtain completed forms as available. Perform other work-related duties as assigned by manager/supervisor. Qualifications
Minimum of 3 years experience in Patient Registration/Patient Access with competency in Emergency Center registration, Referred Outpatient registration, Admitting and Surgical Day Care registration. Ability to read, write and communicate in English at a high school level. Ability to type at 30 WPM as demonstrated by a timed test. Successful completion of Medical Terminology course or challenge exam. Ability to work independently and under pressure; strong leadership, organizational, communication and problem-solving skills. Ability to triage work to maximize productivity and efficiency. Ability to maintain harmonious relations with staff, medical team, patients and guests and work effectively as part of the patient access team. Schedule details: 40 hours per week, rotating days (5a-1p, 6a-2p), every other weekend, rotating holidays. Location: Cape Cod Hospital, Massachusetts-Hyannis Department: CCH-Patient Access Hiring pay range: $18.30 per hour Employment type: Part-time Seniority level
Mid-Senior level Job function
Health Care Provider Industries
Hospitals and Health Care Note: This job posting may include additional related roles and references to similar positions in the area.
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Act as a resource for Patient Access reps when questions or problems arise. Ensure effective daily department operations and participate in staffing to ensure adequate coverage in all registration areas. Assist department manager with training and orienting new employees. Provide patient receipts and post payment information into the financial system. Interview patients or patient representatives to obtain required information for the registration process in the hospital information system, maintaining accuracy, confidentiality and integrity of the automated database. Coordinate and communicate accurate registration/admission/pre-admission activities with Medical Records, Care/Case Management, Utilization Management, Physicians' offices, Patient Accounts, and other hospital departments to support safe and effective patient care. Initiate and maintain organized files and records related to orders, payer authorizations, booking slips, schedules, and other per department procedure. Contact patients, employers, insurers and patient representatives to obtain insurance information, verify benefits, and pre-certify all plans to maximize hospital reimbursement. Verify benefits using insurance verification systems; obtain referrals and authorizations and document complete information, including bed status if applicable, to ensure maximum reimbursement. Maintain thorough knowledge of departmental policies and procedures to maximize reimbursement to the hospital. Attend departmental and other meetings as requested by the supervisor. Ensure timely placement of patients and process admissions, discharges and transfers per department procedures. Explain and process payments from patients (co-pays, co-insurance, deductibles) and secure payment information per department procedures; reconcile daily receipts. Provide information to patients/representatives on Health Care Proxy, Advance Beneficiary Notice, Important Medicare Message forms, and Financial issues; refer to Financial Counselor if appropriate and obtain completed forms as available. Perform other work-related duties as assigned by manager/supervisor. Qualifications
Minimum of 3 years experience in Patient Registration/Patient Access with competency in Emergency Center registration, Referred Outpatient registration, Admitting and Surgical Day Care registration. Ability to read, write and communicate in English at a high school level. Ability to type at 30 WPM as demonstrated by a timed test. Successful completion of Medical Terminology course or challenge exam. Ability to work independently and under pressure; strong leadership, organizational, communication and problem-solving skills. Ability to triage work to maximize productivity and efficiency. Ability to maintain harmonious relations with staff, medical team, patients and guests and work effectively as part of the patient access team. Schedule details: 40 hours per week, rotating days (5a-1p, 6a-2p), every other weekend, rotating holidays. Location: Cape Cod Hospital, Massachusetts-Hyannis Department: CCH-Patient Access Hiring pay range: $18.30 per hour Employment type: Part-time Seniority level
Mid-Senior level Job function
Health Care Provider Industries
Hospitals and Health Care Note: This job posting may include additional related roles and references to similar positions in the area.
#J-18808-Ljbffr