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LANDI Global

Sales Operations Administrator (Americas)

LANDI Global, Miami, Florida, us, 33222

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Overview LANDI leads in payment and merchant professional solutions, distributing millions of POS devices yearly, totalling over 100 million units shipped. Our portfolio includes ECRs, Google-certified devices for indoor/outdoor mobility, and a comprehensive suite of solutions. Committed to innovation and quality, LANDI actively shapes the future of commerce.

About the Role: As part of our organic growth in the Americas region, we are seeking a proactive and detail-oriented Sales Operations Administrator to support our Order-to-Cash (O2C) process. This role will be instrumental in coordinating customer and distributor orders, ensuring smooth processing, logistics, and payment follow-up across LATAM and North America.

Responsibilities

Order Management:

Coordinate with customers and distributors to process Purchase Orders (POs) accurately and timely.

System Processing:

Enter and manage orders in our Salesforce system, ensuring data integrity and alignment with contractual terms.

Logistics Coordination:

Collaborate with the global logistics team to prepare necessary documentation for international shipments.

Shipping Execution:

Coordinate shipments with the global team and customer freight forwarders (FFWW), ensuring timely delivery and compliance.

Payment Follow-up:

Monitor and support the payment process, including invoicing and resolving discrepancies.

Customer Support:

Provide additional information to customers as needed, such as packing details, logistics quotes, and shipment tracking.

Qualifications

Minimum 3 years of experience in order administration, logistics coordination, or customer service in an international business environment.

Familiarity with Salesforce or similar CRM/ERP systems.

Strong communication skills in English and Spanish in order to communicate with stakeholders from different areas.

Detail-oriented with excellent organizational and time management skills.

Experience working with LATAM and North American markets preferred.

Details

Seniority level: Associate

Employment type: Full-time

Job function: Customer Service, Administrative, and Supply Chain

Industries: IT Services and IT Consulting

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