Insight Communications
ServiceNow ITSM Pro Technical Consultant
Insight Communications, Herndon, Virginia, United States, 22070
Overview
Join to apply for the
ServiceNow ITSM Pro Technical Consultant
role at the
Insight Communications We are looking for a high-caliber, multidimensional ServiceNow ITSM Pro Technical Consultant to deliver advanced ServiceNow solutions for clients. Successful candidates will have a strong background in ServiceNow ITSM Pro Plus implementation, business process analysis, and technical consulting. Efforts will include requirements gathering, solution design, configuration, testing, documentation, and enablement. The consultant must have deep experience in ServiceNow ITSM, Virtual Agent, Predictive Intelligence, Workflow Data Fabric, and Performance Analytics.
Responsibilities
Deliver advanced ServiceNow ITSM Pro solutions for clients, including requirements gathering, solution design, configuration, testing, documentation, and enablement.
Engage in business process analysis and stakeholder engagement to drive effective implementations.
Design and implement AI-enabled workflows and dashboards; work with Workflow Data Fabric and Performance Analytics.
Utilize Agile delivery methodologies and sprint-based development.
Collaborate with teams to ensure solution quality and customer satisfaction.
Qualifications
ServiceNow Certifications:
Certified System Administrator (CSA)
Certified Implementation Specialist – IT Service Management (CIS–ITSM)
ITSM Professional Suite Certification (includes micro-certifications):
Platform Analytics
Predictive Intelligence
Virtual Agent
Now Assist Implementer Course (for ITSM Pro Plus AI capabilities)
5+ years of experience with:
ServiceNow platform configuration and customization
Agile delivery methodologies and sprint-based development
Business process analysis and stakeholder engagement
Designing and implementing AI-enabled workflows and dashboards
Strong understanding of: Workflow Data Fabric, Microsoft Teams integration, self-service enablement and Virtual Agent design, Predictive Intelligence model training and tuning
Excellent interpersonal skills with a proven ability to establish and maintain credibility as a ServiceNow expert
Desired Skills
Experience with: Service Operations Workspace
AI Search and Knowledge Management
ITOM, SPM, and ITAM modules
Leading workshops, conducting training, and producing enablement materials
Background in enterprise IT environments and cross-functional collaboration
Qualifications
Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience
Location
Remote
Travel
None
Benefits Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.
Equal Opportunity Windward IT Solutions is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.
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Join to apply for the
ServiceNow ITSM Pro Technical Consultant
role at the
Insight Communications We are looking for a high-caliber, multidimensional ServiceNow ITSM Pro Technical Consultant to deliver advanced ServiceNow solutions for clients. Successful candidates will have a strong background in ServiceNow ITSM Pro Plus implementation, business process analysis, and technical consulting. Efforts will include requirements gathering, solution design, configuration, testing, documentation, and enablement. The consultant must have deep experience in ServiceNow ITSM, Virtual Agent, Predictive Intelligence, Workflow Data Fabric, and Performance Analytics.
Responsibilities
Deliver advanced ServiceNow ITSM Pro solutions for clients, including requirements gathering, solution design, configuration, testing, documentation, and enablement.
Engage in business process analysis and stakeholder engagement to drive effective implementations.
Design and implement AI-enabled workflows and dashboards; work with Workflow Data Fabric and Performance Analytics.
Utilize Agile delivery methodologies and sprint-based development.
Collaborate with teams to ensure solution quality and customer satisfaction.
Qualifications
ServiceNow Certifications:
Certified System Administrator (CSA)
Certified Implementation Specialist – IT Service Management (CIS–ITSM)
ITSM Professional Suite Certification (includes micro-certifications):
Platform Analytics
Predictive Intelligence
Virtual Agent
Now Assist Implementer Course (for ITSM Pro Plus AI capabilities)
5+ years of experience with:
ServiceNow platform configuration and customization
Agile delivery methodologies and sprint-based development
Business process analysis and stakeholder engagement
Designing and implementing AI-enabled workflows and dashboards
Strong understanding of: Workflow Data Fabric, Microsoft Teams integration, self-service enablement and Virtual Agent design, Predictive Intelligence model training and tuning
Excellent interpersonal skills with a proven ability to establish and maintain credibility as a ServiceNow expert
Desired Skills
Experience with: Service Operations Workspace
AI Search and Knowledge Management
ITOM, SPM, and ITAM modules
Leading workshops, conducting training, and producing enablement materials
Background in enterprise IT environments and cross-functional collaboration
Qualifications
Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience
Location
Remote
Travel
None
Benefits Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.
Equal Opportunity Windward IT Solutions is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.
#J-18808-Ljbffr