NPAworldwide
Overview
FIELD SERVICE ENGINEER / TECHNICIANS – Dallas, TX and Chicago, IL. Our client is seeking two Field Service Engineering Technicians responsible for installing, maintaining and repairing a wide range of print manufacturing equipment. The role is remote in nature but requires significant regional travel, independent work, and strong customer service. The Field Service Engineer is expected to obtain and maintain relevant certifications to ensure expertise in the platforms and technologies supported, staying abreast of industry advancements. Responsibilities
Service Existing and New Accounts: Install and maintain print production equipment, ensuring proper setup and optimal functioning at customer sites. Pre Installation Scoping: Scope and, when necessary, conduct facility pre-installation meetings with customers and their contractors to confirm necessary utility modifications for proper equipment installation and operation. Troubleshoot and Repair: Diagnose, repair, and document service issues with machinery in customer facilities, maintaining detailed records. Equipment Demonstration: Inspect, install, familiarize, and demonstrate equipment to customers, ensuring they are fully trained and satisfied with the setup. Customer Support: Analyze customer helpdesk tickets, identify solutions, suggest improved methods and techniques, and recommend system improvements to enhance customer satisfaction. Logistics Coordination: Assist the operations team in coordinating logistics for equipment and parts delivery to and from vendors and other locations, ensuring timely and efficient operations. Documentation: Complete all required documentation, including service records, service tickets for billing, warranty records, expense reports, and purchase records. Qualifications
Mechanical and Schematics Aptitude: High proficiency in mechanical and schematics understanding and application. Electronics Aptitude: Moderate proficiency in electronics, necessary for effective troubleshooting and repair. Customer Service Skills: Strong customer service skills to maintain positive relationships and ensure customer satisfaction. Analytical and Problem-solving Skills: Excellent analytical and problem-solving abilities to diagnose and fix equipment issues efficiently. Attention to Detail: Meticulous attention to detail to ensure high-quality service delivery and accurate documentation. Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers and team members. Why This Is a Great Opportunity
Since 1994, our client has been a pioneer in the global digital imaging industry. Headquartered in Sarasota, Florida, they partner with major brands and manufacturers who need advanced marketing, an integrated and flexible supply chain, and technical sales capabilities. Compensation
Salary Type: Annual Salary Salary Min: $75,000 Salary Max: $85,000 Currency Type: USD Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Staffing and Recruiting Note: Referrals increase your chances of interviewing at NPAworldwide. Get notified about new Field Services Engineer jobs in Chicago, IL.
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FIELD SERVICE ENGINEER / TECHNICIANS – Dallas, TX and Chicago, IL. Our client is seeking two Field Service Engineering Technicians responsible for installing, maintaining and repairing a wide range of print manufacturing equipment. The role is remote in nature but requires significant regional travel, independent work, and strong customer service. The Field Service Engineer is expected to obtain and maintain relevant certifications to ensure expertise in the platforms and technologies supported, staying abreast of industry advancements. Responsibilities
Service Existing and New Accounts: Install and maintain print production equipment, ensuring proper setup and optimal functioning at customer sites. Pre Installation Scoping: Scope and, when necessary, conduct facility pre-installation meetings with customers and their contractors to confirm necessary utility modifications for proper equipment installation and operation. Troubleshoot and Repair: Diagnose, repair, and document service issues with machinery in customer facilities, maintaining detailed records. Equipment Demonstration: Inspect, install, familiarize, and demonstrate equipment to customers, ensuring they are fully trained and satisfied with the setup. Customer Support: Analyze customer helpdesk tickets, identify solutions, suggest improved methods and techniques, and recommend system improvements to enhance customer satisfaction. Logistics Coordination: Assist the operations team in coordinating logistics for equipment and parts delivery to and from vendors and other locations, ensuring timely and efficient operations. Documentation: Complete all required documentation, including service records, service tickets for billing, warranty records, expense reports, and purchase records. Qualifications
Mechanical and Schematics Aptitude: High proficiency in mechanical and schematics understanding and application. Electronics Aptitude: Moderate proficiency in electronics, necessary for effective troubleshooting and repair. Customer Service Skills: Strong customer service skills to maintain positive relationships and ensure customer satisfaction. Analytical and Problem-solving Skills: Excellent analytical and problem-solving abilities to diagnose and fix equipment issues efficiently. Attention to Detail: Meticulous attention to detail to ensure high-quality service delivery and accurate documentation. Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers and team members. Why This Is a Great Opportunity
Since 1994, our client has been a pioneer in the global digital imaging industry. Headquartered in Sarasota, Florida, they partner with major brands and manufacturers who need advanced marketing, an integrated and flexible supply chain, and technical sales capabilities. Compensation
Salary Type: Annual Salary Salary Min: $75,000 Salary Max: $85,000 Currency Type: USD Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Staffing and Recruiting Note: Referrals increase your chances of interviewing at NPAworldwide. Get notified about new Field Services Engineer jobs in Chicago, IL.
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