NPAworldwide
Partner Support Manager-Robotics/Automation
NPAworldwide - Dayton, Ohio, United States, 45444
Work at NPAworldwide
Overview
- View job
Overview
Partner Support Manager-Robotics/Automation
Join to apply for the
Partner Support Manager-Robotics/Automation
role at
NPAworldwide Partner Support Manager-Robotics/Automation
1 day ago Be among the first 25 applicants Join to apply for the
Partner Support Manager-Robotics/Automation
role at
NPAworldwide Job Description
The Partner Support Manager will lead a team of 7 (6 application techs and engineers) to enhance client's distribution and integrator channels, initiate a new revenue-generating fee-based support model, and ensure exceptional customer satisfaction. This role focuses on hands-on escalation management, operational efficiency, and strategic development in automation. Job Description
The Partner Support Manager will lead a team of 7 (6 application techs and engineers) to enhance client's distribution and integrator channels, initiate a new revenue-generating fee-based support model, and ensure exceptional customer satisfaction. This role focuses on hands-on escalation management, operational efficiency, and strategic development in automation.
Key Responsibilities
Revenue-Based Model: Spearhead the creation and management of a new payable support system, distinguishing billable services from included support to drive revenue. Customer Escalation Management: Handle daily customer escalations, prioritizing urgent issues, deploying resources effectively, and ensuring proactive issue resolution. Hands-On Customer Interaction: Engage directly with distributors, integrators, OEMs, and key customers to support business growth and satisfaction. Strategy and Efficiency: Develop strategies for the new support system, streamline operations with tools and technology, and optimize resource deployment. Team Leadership: Coach and mentor the team, manage performance reviews, and promote a collaborative, high-satisfaction work environment
Qualifications
Ideal Candidate Background :
Likely comes from field support, product support, or installation/deployable services (e.g., manager of application engineering). Education: Bachelors in Engineering preferred (or other relevant). Experience: 5+ years in robot/automation industry, ideally in field support, product support, or application engineering. Skills: Proven people management, deep automation knowledge, robotic programming expertise (Yaskawa, Fanuc, or Kawasaki preferred), adaptability, and revenue model development. Leadership: Strong leader with experience managing technical teams and customer-facing escalations.
NO SPONSORSHIP
Prefer candidates local to the Greater Dayton area, but potential to consider Relocation for the right candidate.
Why Is This a Great Opportunity
Excellent leadership team.
Lots of opportunity for growth. This position is developing a new revenue generating stream for them on the training/support side. So lots of visibility.
Bonuses available
Salary Type
: Annual Salary
Salary Min
: $ 110000
Salary Max
: $ 140000
Currency Type
: USD Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Staffing and Recruiting Referrals increase your chances of interviewing at NPAworldwide by 2x Get notified about new Support Manager jobs in
Dayton, OH . Medical Records Supervisor / Privacy Officer
Food Service Manager (DPS)(Promotional & Open Competitive)
Springboro, OH $80,000.00-$85,000.00 2 months ago Clayton, OH $71,040.00-$106,440.00 2 months ago Technical Services Manager - Cincinnati, OH
Operations Manager for Steel Service Center
Middletown, OH $60,000.00-$70,000.00 2 weeks ago Medical - War Reserve Material Site Lead
Partner Support Manager-Robotics/Automation
Dayton, OH $110,000.00-$140,000.00 1 day ago Dayton, OH $121,352.00-$182,028.00 1 week ago Dayton, OH $55,000.00-$75,000.00 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Join to apply for the
Partner Support Manager-Robotics/Automation
role at
NPAworldwide Partner Support Manager-Robotics/Automation
1 day ago Be among the first 25 applicants Join to apply for the
Partner Support Manager-Robotics/Automation
role at
NPAworldwide Job Description
The Partner Support Manager will lead a team of 7 (6 application techs and engineers) to enhance client's distribution and integrator channels, initiate a new revenue-generating fee-based support model, and ensure exceptional customer satisfaction. This role focuses on hands-on escalation management, operational efficiency, and strategic development in automation. Job Description
The Partner Support Manager will lead a team of 7 (6 application techs and engineers) to enhance client's distribution and integrator channels, initiate a new revenue-generating fee-based support model, and ensure exceptional customer satisfaction. This role focuses on hands-on escalation management, operational efficiency, and strategic development in automation.
Key Responsibilities
Revenue-Based Model: Spearhead the creation and management of a new payable support system, distinguishing billable services from included support to drive revenue. Customer Escalation Management: Handle daily customer escalations, prioritizing urgent issues, deploying resources effectively, and ensuring proactive issue resolution. Hands-On Customer Interaction: Engage directly with distributors, integrators, OEMs, and key customers to support business growth and satisfaction. Strategy and Efficiency: Develop strategies for the new support system, streamline operations with tools and technology, and optimize resource deployment. Team Leadership: Coach and mentor the team, manage performance reviews, and promote a collaborative, high-satisfaction work environment
Qualifications
Ideal Candidate Background :
Likely comes from field support, product support, or installation/deployable services (e.g., manager of application engineering). Education: Bachelors in Engineering preferred (or other relevant). Experience: 5+ years in robot/automation industry, ideally in field support, product support, or application engineering. Skills: Proven people management, deep automation knowledge, robotic programming expertise (Yaskawa, Fanuc, or Kawasaki preferred), adaptability, and revenue model development. Leadership: Strong leader with experience managing technical teams and customer-facing escalations.
NO SPONSORSHIP
Prefer candidates local to the Greater Dayton area, but potential to consider Relocation for the right candidate.
Why Is This a Great Opportunity
Excellent leadership team.
Lots of opportunity for growth. This position is developing a new revenue generating stream for them on the training/support side. So lots of visibility.
Bonuses available
Salary Type
: Annual Salary
Salary Min
: $ 110000
Salary Max
: $ 140000
Currency Type
: USD Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Staffing and Recruiting Referrals increase your chances of interviewing at NPAworldwide by 2x Get notified about new Support Manager jobs in
Dayton, OH . Medical Records Supervisor / Privacy Officer
Food Service Manager (DPS)(Promotional & Open Competitive)
Springboro, OH $80,000.00-$85,000.00 2 months ago Clayton, OH $71,040.00-$106,440.00 2 months ago Technical Services Manager - Cincinnati, OH
Operations Manager for Steel Service Center
Middletown, OH $60,000.00-$70,000.00 2 weeks ago Medical - War Reserve Material Site Lead
Partner Support Manager-Robotics/Automation
Dayton, OH $110,000.00-$140,000.00 1 day ago Dayton, OH $121,352.00-$182,028.00 1 week ago Dayton, OH $55,000.00-$75,000.00 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr