Zazz
Infrastructure Engineer (RMM, Servers, Backups & DR)
Zazz, Dallas, Texas, United States, 75215
ZAZZ IT SOLUTIONS PRIVATE LIMITED | Full time
Dallas, United States | Posted on 10/20/2025
Welcome to the Cutting-Edge of Innovation: ZAZZ
Step into the world of ZAZZ, a realm where innovative design meets software development brilliance. We're not your average tech company; we're trendsetters shaping the future, crafting digital masterpieces, and redefining boundaries.
At ZAZZ, technology isn't just a tool—it's our canvas, our playground. Our passionate, ingenious team doesn't just adapt to the latest technologies; we shape them. Join us, and you’ll be at the heart of a revolution, influencing, and driving technological advancements.
Empowering People. Transforming Experiences.
Ever dreamed of putting your mark on the digital universe? ZAZZ is the place. We breathe life into a bottom-up approach where our employees and users are the stars. Here, you won't just be creating software—you'll be part of a grand journey to revolutionize digital experiences.
Dive into the Tech Spectrum
With ZAZZ, you don't just get a job; you get an open ticket to a roller-coaster of challenges and opportunities. From Product Strategy, IoT App Development to the bleeding-edge Blockchain tech, we cover the entire spectrum of tech innovation. Prepare to ignite your creativity and fuel your passion in an environment buzzing with groundbreaking ideas and projects.
Shaping the Future, Together
It doesn't matter if our client is a fledgling startup, a dynamic SME, or a Fortune 500 titan—we’ve partnered with them all. At ZAZZ, you'll gain unparalleled exposure and experience in diverse sectors and technologies. You’ll not just grow; you'll evolve.
Why Join ZAZZ?
If you're seeking a place where your curiosity is celebrated, your skills valued, and your growth accelerated, look no further. ZAZZ offers a thriving work environment, opportunities for continuous learning, and the chance to work with some of the best minds in the industry. Plus, our team loves to get geeky over a coffee chat on the latest tech!
So, are you ready to leave a lasting footprint in the tech world? Join the ZAZZ family, and together, let's create the future.
Job Description
Role Overview
The Infrastructure Engineer is responsible for building and maintaining secure, reliable, and well-documented server and infrastructure environments across MSP client tenants. This role focuses on
Windows Server administration ,
RMM configuration (NinjaOne) ,
Acronis & Axcient backup/DR strategies , patching, and hybrid infrastructure optimization. The Infrastructure Engineer ensures that server environments meet
security, performance, and compliance standards
consistently.
Key Responsibilities
RMM, Monitoring & Automation
Configure, tune, and manage
NinjaOne monitoring policies
for servers, virtualization hosts, and critical infrastructure services.
Implement proactive alerting, service health checks, and event log monitoring with escalation workflows.
Build
PowerShell scripts and NinjaOne workflows
for automated remediation, scheduled tasks, and routine maintenance.
Manage server grouping, tagging, and baseline policy assignment in RMM for structured management.
Server Administration & Security
Administer and maintain
Windows Server environments (2016–2022)
— including Active Directory, DNS, DHCP, GPO, Certificate Services, and Print Services.
Manage
Hyper-V virtualization : virtual machine provisioning, snapshots, replication, and failover clustering where applicable.
Apply
server hardening baselines
(Defender for Servers, ASR rules, local policies) in coordination with the Security team.
Configure
Acronis Cyber Protect
for server-level patching and anti-malware where appropriate.
Backup & Disaster Recovery (Acronis + Axcient)
Deploy and manage Acronis Cyber Protect and Axcient
for server, endpoint, and SaaS (M365) backups across client environments.
Define and apply
backup retention policies, encryption standards , and job schedules aligned with compliance requirements (HIPAA, SOC 2, GDPR).
Perform
regular restore testing , document outcomes, and ensure
RTO/RPO compliance
as per client agreements.
Troubleshoot backup failures, coordinate with vendors if needed, and proactively address performance issues.
Support
BMR (Bare Metal Restore) , VM recovery, and failover scenarios during incidents or DR tests.
Infrastructure Optimization & Hybrid Cloud
Plan and execute
infrastructure migrations , including server upgrades, domain consolidations, and virtualization moves.
Evaluate and implement
hybrid cloud integrations
(Azure AD Connect, Azure Files, cloud DR storage, hybrid DNS).
Assist in capacity planning for storage, compute, and network resources.
Collaborate with Security and Endpoint teams to enforce
Zero Trust , network segmentation, and infrastructure-level controls.
Documentation & Compliance
Maintain
detailed documentation
for server configurations, backup policies, DR runbooks, and infrastructure diagrams in centralized KB (Hudu/Confluence).
Support compliance evidence collection for HIPAA, SOC 2, and GDPR audits.
Document DR tests, patch compliance, and infrastructure changes systematically for internal QA and client QBRs.
Requirements
Skills & Experience
5–8 years in infrastructure engineering in MSP or enterprise environments.
Deep expertise in
Windows Server administration
(AD, DNS, DHCP, GPO) and
Hyper-V
virtualization.
Proven track record with
Acronis Cyber Protect
and
Axcient
backup deployments, policy management, and
restore/DR testing .
Strong experience configuring
NinjaOne monitoring, alerting, and automated workflows
for server infrastructure.
Experience with
Defender for Servers , vulnerability management, and basic server hardening practices.
Familiarity with
hybrid cloud integrations , Azure AD Connect, and file sync solutions.
Solid PowerShell scripting skills for automation and operational efficiency.
Strong documentation discipline, change control, and structured troubleshooting approach.
Understanding of
compliance-aligned backup/DR practices
(HIPAA, SOC 2, GDPR).
Tools & Platforms
RMM & Automation:
NinjaOne (monitoring, scripting, workflows), PowerShell
Security:
Microsoft Defender for Servers, Sophos, Huntress, Acronis security modules
#J-18808-Ljbffr
Step into the world of ZAZZ, a realm where innovative design meets software development brilliance. We're not your average tech company; we're trendsetters shaping the future, crafting digital masterpieces, and redefining boundaries.
At ZAZZ, technology isn't just a tool—it's our canvas, our playground. Our passionate, ingenious team doesn't just adapt to the latest technologies; we shape them. Join us, and you’ll be at the heart of a revolution, influencing, and driving technological advancements.
Empowering People. Transforming Experiences.
Ever dreamed of putting your mark on the digital universe? ZAZZ is the place. We breathe life into a bottom-up approach where our employees and users are the stars. Here, you won't just be creating software—you'll be part of a grand journey to revolutionize digital experiences.
Dive into the Tech Spectrum
With ZAZZ, you don't just get a job; you get an open ticket to a roller-coaster of challenges and opportunities. From Product Strategy, IoT App Development to the bleeding-edge Blockchain tech, we cover the entire spectrum of tech innovation. Prepare to ignite your creativity and fuel your passion in an environment buzzing with groundbreaking ideas and projects.
Shaping the Future, Together
It doesn't matter if our client is a fledgling startup, a dynamic SME, or a Fortune 500 titan—we’ve partnered with them all. At ZAZZ, you'll gain unparalleled exposure and experience in diverse sectors and technologies. You’ll not just grow; you'll evolve.
Why Join ZAZZ?
If you're seeking a place where your curiosity is celebrated, your skills valued, and your growth accelerated, look no further. ZAZZ offers a thriving work environment, opportunities for continuous learning, and the chance to work with some of the best minds in the industry. Plus, our team loves to get geeky over a coffee chat on the latest tech!
So, are you ready to leave a lasting footprint in the tech world? Join the ZAZZ family, and together, let's create the future.
Job Description
Role Overview
The Infrastructure Engineer is responsible for building and maintaining secure, reliable, and well-documented server and infrastructure environments across MSP client tenants. This role focuses on
Windows Server administration ,
RMM configuration (NinjaOne) ,
Acronis & Axcient backup/DR strategies , patching, and hybrid infrastructure optimization. The Infrastructure Engineer ensures that server environments meet
security, performance, and compliance standards
consistently.
Key Responsibilities
RMM, Monitoring & Automation
Configure, tune, and manage
NinjaOne monitoring policies
for servers, virtualization hosts, and critical infrastructure services.
Implement proactive alerting, service health checks, and event log monitoring with escalation workflows.
Build
PowerShell scripts and NinjaOne workflows
for automated remediation, scheduled tasks, and routine maintenance.
Manage server grouping, tagging, and baseline policy assignment in RMM for structured management.
Server Administration & Security
Administer and maintain
Windows Server environments (2016–2022)
— including Active Directory, DNS, DHCP, GPO, Certificate Services, and Print Services.
Manage
Hyper-V virtualization : virtual machine provisioning, snapshots, replication, and failover clustering where applicable.
Apply
server hardening baselines
(Defender for Servers, ASR rules, local policies) in coordination with the Security team.
Configure
Acronis Cyber Protect
for server-level patching and anti-malware where appropriate.
Backup & Disaster Recovery (Acronis + Axcient)
Deploy and manage Acronis Cyber Protect and Axcient
for server, endpoint, and SaaS (M365) backups across client environments.
Define and apply
backup retention policies, encryption standards , and job schedules aligned with compliance requirements (HIPAA, SOC 2, GDPR).
Perform
regular restore testing , document outcomes, and ensure
RTO/RPO compliance
as per client agreements.
Troubleshoot backup failures, coordinate with vendors if needed, and proactively address performance issues.
Support
BMR (Bare Metal Restore) , VM recovery, and failover scenarios during incidents or DR tests.
Infrastructure Optimization & Hybrid Cloud
Plan and execute
infrastructure migrations , including server upgrades, domain consolidations, and virtualization moves.
Evaluate and implement
hybrid cloud integrations
(Azure AD Connect, Azure Files, cloud DR storage, hybrid DNS).
Assist in capacity planning for storage, compute, and network resources.
Collaborate with Security and Endpoint teams to enforce
Zero Trust , network segmentation, and infrastructure-level controls.
Documentation & Compliance
Maintain
detailed documentation
for server configurations, backup policies, DR runbooks, and infrastructure diagrams in centralized KB (Hudu/Confluence).
Support compliance evidence collection for HIPAA, SOC 2, and GDPR audits.
Document DR tests, patch compliance, and infrastructure changes systematically for internal QA and client QBRs.
Requirements
Skills & Experience
5–8 years in infrastructure engineering in MSP or enterprise environments.
Deep expertise in
Windows Server administration
(AD, DNS, DHCP, GPO) and
Hyper-V
virtualization.
Proven track record with
Acronis Cyber Protect
and
Axcient
backup deployments, policy management, and
restore/DR testing .
Strong experience configuring
NinjaOne monitoring, alerting, and automated workflows
for server infrastructure.
Experience with
Defender for Servers , vulnerability management, and basic server hardening practices.
Familiarity with
hybrid cloud integrations , Azure AD Connect, and file sync solutions.
Solid PowerShell scripting skills for automation and operational efficiency.
Strong documentation discipline, change control, and structured troubleshooting approach.
Understanding of
compliance-aligned backup/DR practices
(HIPAA, SOC 2, GDPR).
Tools & Platforms
RMM & Automation:
NinjaOne (monitoring, scripting, workflows), PowerShell
Security:
Microsoft Defender for Servers, Sophos, Huntress, Acronis security modules
#J-18808-Ljbffr