AXA XL
Overview
Head Of Wholesale Claims - Americas. Location options include Chicago, Exton, Hartford, NYC, Boston. As the Head of Wholesale Claims - Americas, you will play a critical role in leading the team and managing AXA XL’s claims for the Wholesale (Programs, Excess & Surplus) property & casualty books of business. You will be a key subject matter expert for AXA XL and will collaborate with other Claims colleagues, Underwriting and Actuarial to design and implement our strategy on claims activities.
What You’ll Be Doing
Support and drive a key growth initiative within the Americas region by developing scalable claims strategies that promote market expansion and customer satisfaction.
Develop and establish the Wholesale Claims strategy, aligning it with overarching business objectives to drive competitive advantage and operational excellence.
Set clear, measurable team goals and performance benchmarks, fostering a high-performance culture focused on continuous improvement, accountability, and achievement of strategic targets.
Acting as a liaison with business partners, policy holders, and producers to help develop and grow our Wholesale business.
Sharing expertise in all lines of business that Wholesale distributes including auto liability, inland marine, property, general liability, financial lines (including cyber/professional), excess and umbrella coverages.
Applying expertise to Third Party Administrator(s) to assure appropriate staffing, technical handling, data transmission and all activities relating to oversight.
Helping to manage colleagues and processes related to coverage analysis, investigation, evaluation, reserving and resolution of Wholesale claims, in accordance with established Claim Department guidelines, service standards, and state regulations.
Managing claims audits and ensuring compliance with governance standards across claims relating to Wholesale.
Driving analytics and data development through identification and reporting on claims metrics and trends
Collaborating with underwriting and actuarial teams to discuss claims trends, claim issues and lessons learned; review of policy/endorsement language.
Assisting Underwriting and Product Distribution colleagues with marketing, business development and cross-sell activities.
Participating in select industry conferences to help promote the company’s Wholesale capabilities.
Partnering and collaborating with practice leaders and Claims Legal in the managing and resolution of complex claim files.
Providing superior customer service to policyholders and brokers and ensuring the same high customer service standards are upheld by all colleagues.
Resolving claim disputes/disagreements with policyholders and producers in a mutually satisfactory manner while maintaining positive business relationships.
Partnering with other claim managers to facilitate internal plans and strategies.
Identifying strategic and tactical needs that can be solved through technology, process improvements, or training.
Collaborating with Vendor Managers to help identify trends and ensure company Procurement Process is followed
Maintaining close supervision of vendor management and expense control within the unit.
Focusing on each team member’s individual performance, development, and success.
What You Will Bring We’re looking for someone who has these abilities and skills:
Diverse claims background, ideally with multiline experience; proven expertise in handling and/or supervising claims; demonstrated experience negotiating and settling complex claim files.
Possesses effective analytical skills and sound judgment. Takes initiative and can self-direct.
Ability to travel - there is an estimate of 25% travel.
Excellent understanding of Programs as well as Excess & Surplus business.
Operational expertise, familiar with requisite data demands and analytics in support of claims, underwriting and actuarial groups.
Comprehensive knowledge of multi-state insurance coverage law and claim regulations. High dedication to customer service, including professionalism and diplomacy in broker and insured relations.
Management skills: ability to coach, develop, set expectations, evaluate, and hold people accountable for performance. Serves as a role model - setting a high bar for performance, engagement, and commitment. Able to work and lead well under pressure.
Excellent communication skills - verbal and written - as well as collaboration, presentation and influencing skills. Able to communicate effectively with internal and external stakeholders at all levels of sophistication. Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities.
Ethics: has an impeccable reputation for ethics, integrity, and the highest standards of professionalism.
Education: Undergraduate degree required; possession of applicable state adjuster licenses required. Insurance designation (s) (CPCU, AIC, ARM) preferred.
Who We Are AXA XL , the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
What We Offer Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
Robust support for Flexible Working Arrangements
Enhanced family-friendly leave benefits
Named to the Diversity Best Practices Index
Signatory to the UK Women in Finance Charter
Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.
Eligibility Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future.
Compensation The U.S. base salary range for this position is USD $235,000 - $250,000. Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.
Benefits At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also support colleagues’ development through learning opportunities.
Note Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future.
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What You’ll Be Doing
Support and drive a key growth initiative within the Americas region by developing scalable claims strategies that promote market expansion and customer satisfaction.
Develop and establish the Wholesale Claims strategy, aligning it with overarching business objectives to drive competitive advantage and operational excellence.
Set clear, measurable team goals and performance benchmarks, fostering a high-performance culture focused on continuous improvement, accountability, and achievement of strategic targets.
Acting as a liaison with business partners, policy holders, and producers to help develop and grow our Wholesale business.
Sharing expertise in all lines of business that Wholesale distributes including auto liability, inland marine, property, general liability, financial lines (including cyber/professional), excess and umbrella coverages.
Applying expertise to Third Party Administrator(s) to assure appropriate staffing, technical handling, data transmission and all activities relating to oversight.
Helping to manage colleagues and processes related to coverage analysis, investigation, evaluation, reserving and resolution of Wholesale claims, in accordance with established Claim Department guidelines, service standards, and state regulations.
Managing claims audits and ensuring compliance with governance standards across claims relating to Wholesale.
Driving analytics and data development through identification and reporting on claims metrics and trends
Collaborating with underwriting and actuarial teams to discuss claims trends, claim issues and lessons learned; review of policy/endorsement language.
Assisting Underwriting and Product Distribution colleagues with marketing, business development and cross-sell activities.
Participating in select industry conferences to help promote the company’s Wholesale capabilities.
Partnering and collaborating with practice leaders and Claims Legal in the managing and resolution of complex claim files.
Providing superior customer service to policyholders and brokers and ensuring the same high customer service standards are upheld by all colleagues.
Resolving claim disputes/disagreements with policyholders and producers in a mutually satisfactory manner while maintaining positive business relationships.
Partnering with other claim managers to facilitate internal plans and strategies.
Identifying strategic and tactical needs that can be solved through technology, process improvements, or training.
Collaborating with Vendor Managers to help identify trends and ensure company Procurement Process is followed
Maintaining close supervision of vendor management and expense control within the unit.
Focusing on each team member’s individual performance, development, and success.
What You Will Bring We’re looking for someone who has these abilities and skills:
Diverse claims background, ideally with multiline experience; proven expertise in handling and/or supervising claims; demonstrated experience negotiating and settling complex claim files.
Possesses effective analytical skills and sound judgment. Takes initiative and can self-direct.
Ability to travel - there is an estimate of 25% travel.
Excellent understanding of Programs as well as Excess & Surplus business.
Operational expertise, familiar with requisite data demands and analytics in support of claims, underwriting and actuarial groups.
Comprehensive knowledge of multi-state insurance coverage law and claim regulations. High dedication to customer service, including professionalism and diplomacy in broker and insured relations.
Management skills: ability to coach, develop, set expectations, evaluate, and hold people accountable for performance. Serves as a role model - setting a high bar for performance, engagement, and commitment. Able to work and lead well under pressure.
Excellent communication skills - verbal and written - as well as collaboration, presentation and influencing skills. Able to communicate effectively with internal and external stakeholders at all levels of sophistication. Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities.
Ethics: has an impeccable reputation for ethics, integrity, and the highest standards of professionalism.
Education: Undergraduate degree required; possession of applicable state adjuster licenses required. Insurance designation (s) (CPCU, AIC, ARM) preferred.
Who We Are AXA XL , the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
What We Offer Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
Robust support for Flexible Working Arrangements
Enhanced family-friendly leave benefits
Named to the Diversity Best Practices Index
Signatory to the UK Women in Finance Charter
Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.
Eligibility Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future.
Compensation The U.S. base salary range for this position is USD $235,000 - $250,000. Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.
Benefits At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also support colleagues’ development through learning opportunities.
Note Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future.
#J-18808-Ljbffr