FirstService Residential
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General Manager
role at
FirstService Residential
Job Overview In conjunction with the Board of Directors, the General Manager will manage the business of the association to deliver exceptional services and solutions that enhance the value of the property and the lifestyle of the residents. The ideal candidate must have prior HOA experience. Compensation: $80k annually. FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.
Your Responsibilities
Review monthly financials with the Regional Director and Board when necessary
Plan, organize and assist the Board in conducting Board and annual membership meetings
Attend Board of Directors meetings, club and committee meetings as required
Review incident reports, respond and implement timely solutions
Identify, coordinate, and market all community events, programs, and services
Communicate with residents to address homeowner concerns and assist in dispute resolution
Coordinate with vendors and contractors for repairs and maintenance requests to ensure work is completed on time and within budget
Recommend and implement procedures that ensure compliance with federal, state, and local laws as well as with all community association governing documents and policies
Establish, draft, execute and supervise community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices
Oversee the regular maintenance and inspection of elevators and other essential building systems to ensure safety and functionality
Track non‑compliance/violation issues, send appropriate notices according to established policies
Inspect building and exterior common areas, building systems, landscape and other common amenities and then ensure necessary repair and maintenance activities are conducted in a timely manner
Skills and Qualifications
Proficient with MS Office suite
Tremendous listener with the ability to diffuse tense situations
Able to identify issues and resolve before problems arise
Highly detail‑oriented and thorough, ensuring accuracy and completeness in all work
Exceptional interpersonal skills to cultivate strong working relationships and promote teamwork
Excellent verbal and written communication skills, with the ability to clearly convey information and ideas
Collaborative and cooperative, working effectively with colleagues and stakeholders to achieve common goals
Effective leader and motivator, inspiring others to achieve their best and providing guidance and support to team members
Education and Experience
CAAM, CMCA or PCAM designation preferred
5+ years of HOA management experience required
5+ years managing others
Physical Requirements
Walk and move throughout the community common areas and facilities
Sit and stand for moderate periods of time
Sit at a desk using a computer in an office setting
Supervisory Responsibility:
Yes
Work Location:
Phoenix, AZ
Work Hours:
Monday – Friday, 8 a.m. – 5 p.m. with some evenings and weekends as needed to attend board meetings and community events.
What We Offer
11 company paid holidays
Paid volunteer time
Paid sick and vacation time
Medical, dental, vision
HSA and FSA
Company paid life insurance and Employee Assistance Plan
Supplemental life, disability, accident, critical illness, hospital indemnity
Identity theft, legal services
Pet insurance
401(k) with company match
About us FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top‑tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company and culture, visit
https://www.fsresidential.com/arizona/ .
Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
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General Manager
role at
FirstService Residential
Job Overview In conjunction with the Board of Directors, the General Manager will manage the business of the association to deliver exceptional services and solutions that enhance the value of the property and the lifestyle of the residents. The ideal candidate must have prior HOA experience. Compensation: $80k annually. FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.
Your Responsibilities
Review monthly financials with the Regional Director and Board when necessary
Plan, organize and assist the Board in conducting Board and annual membership meetings
Attend Board of Directors meetings, club and committee meetings as required
Review incident reports, respond and implement timely solutions
Identify, coordinate, and market all community events, programs, and services
Communicate with residents to address homeowner concerns and assist in dispute resolution
Coordinate with vendors and contractors for repairs and maintenance requests to ensure work is completed on time and within budget
Recommend and implement procedures that ensure compliance with federal, state, and local laws as well as with all community association governing documents and policies
Establish, draft, execute and supervise community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices
Oversee the regular maintenance and inspection of elevators and other essential building systems to ensure safety and functionality
Track non‑compliance/violation issues, send appropriate notices according to established policies
Inspect building and exterior common areas, building systems, landscape and other common amenities and then ensure necessary repair and maintenance activities are conducted in a timely manner
Skills and Qualifications
Proficient with MS Office suite
Tremendous listener with the ability to diffuse tense situations
Able to identify issues and resolve before problems arise
Highly detail‑oriented and thorough, ensuring accuracy and completeness in all work
Exceptional interpersonal skills to cultivate strong working relationships and promote teamwork
Excellent verbal and written communication skills, with the ability to clearly convey information and ideas
Collaborative and cooperative, working effectively with colleagues and stakeholders to achieve common goals
Effective leader and motivator, inspiring others to achieve their best and providing guidance and support to team members
Education and Experience
CAAM, CMCA or PCAM designation preferred
5+ years of HOA management experience required
5+ years managing others
Physical Requirements
Walk and move throughout the community common areas and facilities
Sit and stand for moderate periods of time
Sit at a desk using a computer in an office setting
Supervisory Responsibility:
Yes
Work Location:
Phoenix, AZ
Work Hours:
Monday – Friday, 8 a.m. – 5 p.m. with some evenings and weekends as needed to attend board meetings and community events.
What We Offer
11 company paid holidays
Paid volunteer time
Paid sick and vacation time
Medical, dental, vision
HSA and FSA
Company paid life insurance and Employee Assistance Plan
Supplemental life, disability, accident, critical illness, hospital indemnity
Identity theft, legal services
Pet insurance
401(k) with company match
About us FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top‑tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company and culture, visit
https://www.fsresidential.com/arizona/ .
Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
#J-18808-Ljbffr