FirstService Residential
Join to apply for the
General Manager
role at
FirstService Residential .
The General Manager (GM) provides strong leadership and management direction on behalf of the Board of Directors. The GM oversees all aspects of the community’s business and operations, ensuring the mission and vision of the Board are consistently upheld. This position serves as the single point of contact in the community, enhancing communication, governance, and staff oversight.
NOTE: This is not a remote/WFH position.
Compensation Compensation: $125,000 – $140,000. FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage will be commensurate with experience, education, and specific job responsibilities. For positions at a client’s property, the salary may be based on the client’s directive. The base pay range is subject to change and may be modified in the future.
Your Responsibilities
Provide leadership and direction in the development of short‑term and long‑range plans, developing recommendations for goals and action plans to achieve Board objectives.
Review organization structure, job descriptions, and functions and make recommendations to the Board regarding potential changes.
Partner with public, private, and volunteer organizations to provide community services when necessary.
Support the activities of the various Board sub‑committees.
Maintain knowledge of all Community Governing documents and provide recommendations on revisions.
Work closely with the Board of Directors to develop initial goals and priority issues, continuing annually and as needed.
Ensure the implementation of stated priority goals, issues, and business plans.
Facilitate seamless connection between the Board of Directors and committees.
Attend key community events.
Prepare for, execute, and lead board meetings, including mandatory attendance at all board meetings, minute preparation, follow‑up with vendors, and meeting wrap‑up to adhere to Board decisions.
Provide community leadership and guidance to ensure homeowner needs and desires are addressed.
Create or cause the creation and implementation of the annual working budget, subject to Board approval.
Monitor the monthly financial position of the association and report current standing to the Board of Directors monthly.
Prepare Board of Directors meeting agenda packets and work with the Board President to establish each meeting agenda.
Provide leadership to each meeting involving the Board of Directors regarding agenda support and spoken/written reports, summarizing priorities and completing directives within agreed timeframes.
Recruit, hire, train, and supervise all community staff as per the staffing plan and oversee all targeted programs/alliances as directed by the Board. Where feasible, pre‑determine outsourcing to accomplish tasks/programs.
Work closely with local emergency organizations to maintain established emergency and community evacuation plans.
Plan, coordinate, and lead annual goal‑setting sessions with the Board of Directors and other key participants of the community when asked.
Confer with other departments, divisions, and outside agencies—community groups and organizations—to identify, develop, and implement programs that meet community needs.
Assess and monitor community needs, identifying opportunities for improving service delivery methods and procedures, and developing new programs.
Attend and participate in professional group meetings, staying abreast of new trends and innovations in community management and programming.
Ensure appropriate training of all community staff and hold regular staff meetings.
Oversee project implementation.
Maintain high on‑site visibility throughout the common areas and facilities.
Understand all agreements for corporate implementation.
Create calendars of key events: maintenance, compliance, and major events, ensuring adherence to the master calendar, maintenance calendar, association budgets, and subsidy program.
Review corporation policies continually to ensure compliance with civil code, declaration, and other governing requirements.
Follow quality system procedures.
Respond to emergencies as needed, including power outages, flooding, fire alarms, etc.
Complete and maintain required training, including NERT, harassment, and other sessions as assigned.
Other duties as assigned.
Skills & Qualifications
Committed to continual learning through attendance at industry programs and educational opportunities.
Excellent written skills, publishing appropriate documentation for operational and relationship management.
Directly interact with association staff and the Board within the governance model to advise and implement Board directives.
Possess budgetary knowledge and control for program execution.
Represent the community vision positively and professionally.
Effective public speaking skills, instilling confidence in homeowners and stakeholders.
Technologically oriented with intermediate knowledge of Microsoft Word and Excel.
Goal‑oriented and self‑starting, driving results through others.
Strong listening, collaboration, conflict‑resolution, and confidentiality skills.
Executive decision‑making capabilities and strategic planning expertise.
Demonstrated ability to work with volunteer committees and elected or appointed Boards.
Business and management experience preferred.
Strong client interaction and visibility.
Excellent oral and written communication skills.
Financial, written, verbal, negotiation, thoroughness, procedural comprehension, and compliance capabilities.
Organizational and time‑management skills, working well under pressure and deadlines.
Excellent problem‑solving, creative alternatives, ethical practices, and PR orientation.
Education & Experience
Must possess or be actively working toward a CMCA or other CAI designation.
Minimum of three years of successful General Manager experience in community management or an equivalent professional field, responsible for diverse staff.
Bachelor’s Degree in Public Administration, Business Administration, or related field preferred.
Management experience in a small or medium‑sized organization, including responsibility for multiple functional departments, preferred.
Physical Requirements and Working Environment
Must be able to lift 40 lbs.
Must be able to sit or stand for extended periods.
Must have finger dexterity for typing/using a keyboard.
Must be able to communicate both on the phone and in person to resolve issues and manage the business.
Must be mobile enough to walk around the office and property, including uneven areas.
Continuous talking and hearing required when communicating with guests, supervisors, and associates.
Work may involve exposure to outdoor temperatures, weather variations, traffic and equipment noise, vibrations, chemicals, machinery, and dust.
Work is performed in a variety of environmental conditions, with reasonable accommodations available for individuals with disabilities. Occasional evenings, weekends, and some holidays may be required, subject to business needs. Consistent and regular attendance is required.
Supervisory Responsibility Responsible for the supervision and development of associates reporting to this location.
What We Offer
Medical, dental, and vision plans (full time and part time 30+ hours)
Part time 20+ hours qualify for dental and vision
401K match
Time off including vacation, sick, and company paid holidays
Pet insurance available
Tuition reimbursement
Legal services
Free emotional wellbeing and daily life assistance support for all associates
Domestic partner coverage
Health savings account
Flexible spending account
About Us FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top‑tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company and culture, please visit www.fsresidential.com/california.
Disclaimer
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
#J-18808-Ljbffr
General Manager
role at
FirstService Residential .
The General Manager (GM) provides strong leadership and management direction on behalf of the Board of Directors. The GM oversees all aspects of the community’s business and operations, ensuring the mission and vision of the Board are consistently upheld. This position serves as the single point of contact in the community, enhancing communication, governance, and staff oversight.
NOTE: This is not a remote/WFH position.
Compensation Compensation: $125,000 – $140,000. FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage will be commensurate with experience, education, and specific job responsibilities. For positions at a client’s property, the salary may be based on the client’s directive. The base pay range is subject to change and may be modified in the future.
Your Responsibilities
Provide leadership and direction in the development of short‑term and long‑range plans, developing recommendations for goals and action plans to achieve Board objectives.
Review organization structure, job descriptions, and functions and make recommendations to the Board regarding potential changes.
Partner with public, private, and volunteer organizations to provide community services when necessary.
Support the activities of the various Board sub‑committees.
Maintain knowledge of all Community Governing documents and provide recommendations on revisions.
Work closely with the Board of Directors to develop initial goals and priority issues, continuing annually and as needed.
Ensure the implementation of stated priority goals, issues, and business plans.
Facilitate seamless connection between the Board of Directors and committees.
Attend key community events.
Prepare for, execute, and lead board meetings, including mandatory attendance at all board meetings, minute preparation, follow‑up with vendors, and meeting wrap‑up to adhere to Board decisions.
Provide community leadership and guidance to ensure homeowner needs and desires are addressed.
Create or cause the creation and implementation of the annual working budget, subject to Board approval.
Monitor the monthly financial position of the association and report current standing to the Board of Directors monthly.
Prepare Board of Directors meeting agenda packets and work with the Board President to establish each meeting agenda.
Provide leadership to each meeting involving the Board of Directors regarding agenda support and spoken/written reports, summarizing priorities and completing directives within agreed timeframes.
Recruit, hire, train, and supervise all community staff as per the staffing plan and oversee all targeted programs/alliances as directed by the Board. Where feasible, pre‑determine outsourcing to accomplish tasks/programs.
Work closely with local emergency organizations to maintain established emergency and community evacuation plans.
Plan, coordinate, and lead annual goal‑setting sessions with the Board of Directors and other key participants of the community when asked.
Confer with other departments, divisions, and outside agencies—community groups and organizations—to identify, develop, and implement programs that meet community needs.
Assess and monitor community needs, identifying opportunities for improving service delivery methods and procedures, and developing new programs.
Attend and participate in professional group meetings, staying abreast of new trends and innovations in community management and programming.
Ensure appropriate training of all community staff and hold regular staff meetings.
Oversee project implementation.
Maintain high on‑site visibility throughout the common areas and facilities.
Understand all agreements for corporate implementation.
Create calendars of key events: maintenance, compliance, and major events, ensuring adherence to the master calendar, maintenance calendar, association budgets, and subsidy program.
Review corporation policies continually to ensure compliance with civil code, declaration, and other governing requirements.
Follow quality system procedures.
Respond to emergencies as needed, including power outages, flooding, fire alarms, etc.
Complete and maintain required training, including NERT, harassment, and other sessions as assigned.
Other duties as assigned.
Skills & Qualifications
Committed to continual learning through attendance at industry programs and educational opportunities.
Excellent written skills, publishing appropriate documentation for operational and relationship management.
Directly interact with association staff and the Board within the governance model to advise and implement Board directives.
Possess budgetary knowledge and control for program execution.
Represent the community vision positively and professionally.
Effective public speaking skills, instilling confidence in homeowners and stakeholders.
Technologically oriented with intermediate knowledge of Microsoft Word and Excel.
Goal‑oriented and self‑starting, driving results through others.
Strong listening, collaboration, conflict‑resolution, and confidentiality skills.
Executive decision‑making capabilities and strategic planning expertise.
Demonstrated ability to work with volunteer committees and elected or appointed Boards.
Business and management experience preferred.
Strong client interaction and visibility.
Excellent oral and written communication skills.
Financial, written, verbal, negotiation, thoroughness, procedural comprehension, and compliance capabilities.
Organizational and time‑management skills, working well under pressure and deadlines.
Excellent problem‑solving, creative alternatives, ethical practices, and PR orientation.
Education & Experience
Must possess or be actively working toward a CMCA or other CAI designation.
Minimum of three years of successful General Manager experience in community management or an equivalent professional field, responsible for diverse staff.
Bachelor’s Degree in Public Administration, Business Administration, or related field preferred.
Management experience in a small or medium‑sized organization, including responsibility for multiple functional departments, preferred.
Physical Requirements and Working Environment
Must be able to lift 40 lbs.
Must be able to sit or stand for extended periods.
Must have finger dexterity for typing/using a keyboard.
Must be able to communicate both on the phone and in person to resolve issues and manage the business.
Must be mobile enough to walk around the office and property, including uneven areas.
Continuous talking and hearing required when communicating with guests, supervisors, and associates.
Work may involve exposure to outdoor temperatures, weather variations, traffic and equipment noise, vibrations, chemicals, machinery, and dust.
Work is performed in a variety of environmental conditions, with reasonable accommodations available for individuals with disabilities. Occasional evenings, weekends, and some holidays may be required, subject to business needs. Consistent and regular attendance is required.
Supervisory Responsibility Responsible for the supervision and development of associates reporting to this location.
What We Offer
Medical, dental, and vision plans (full time and part time 30+ hours)
Part time 20+ hours qualify for dental and vision
401K match
Time off including vacation, sick, and company paid holidays
Pet insurance available
Tuition reimbursement
Legal services
Free emotional wellbeing and daily life assistance support for all associates
Domestic partner coverage
Health savings account
Flexible spending account
About Us FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top‑tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company and culture, please visit www.fsresidential.com/california.
Disclaimer
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
#J-18808-Ljbffr