Operations Site Lead - TAS

Overview The Operations Site Lead is responsible for assisting in oversight of the operations. They will act as the liaison between Transdev Management and Transdev employees. They are responsible for oversight of daily tasks by the Fleet Deployment Specialists, Site Coordinators, and Driverless Roadside Assistance Specialists to ensure efficient delivery of the missions requested by our Clients. The Site Lead is responsible for assisting in creating the weekly schedule, documenting issues, escalating appropriately, and upholding all company policies. Operations Site Leads are expected to provide clear, concise, professional, and accurate feedback to direct reports. Autonomous vehicles are the cornerstone of a rapidly changing mobility landscape. Transdev is at the forefront of autonomous vehicle (AV) technology, capitalizing on decades of management and operational expertise. We are developing and deploying AV solutions to help solve mobility challenges for cities, towns, and communities in North America and around the world. Our goal is to help you launch autonomous operations that blend seamlessly with existing mobility options, expand connections within communities and enhance the footprint of public transit. https://transdevna.com/services-and-modes/autonomous-mobility/ Base pay range $70,720.00/yr - $81,120.00/yr Benefits Include Vacation: minimum of one (1) week Sick days: 5 days Holidays: 6 days Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability Key Responsibilities Operate and Maintain Transdev’s high standard of safety Be the deputy for technology by communicating courteously always with management, clients, engineers, and the public Ensure that delays in service are recorded and communicated; handle accidents or breakdowns appropriately Respond to system emergencies; investigate and complete accident reports, incidents, safety escalations, and customer complaints; including post-accident drug and alcohol testing according to policy Monitor and record employee absence and tardiness Conduct shifts pre-brief and debrief meetings, communicating announcements to the team Support the operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders Coordinate, monitor and supervise the activities of subordinates; inform other management personnel regarding operational/personnel problems and offer ideas towards resolution Ensure compliance with global process standards and participate in continuous improvement initiatives Maintain confidentiality of all information Apply policies, procedures, and standards; take personal responsibility for safety of self and others Ensure timely shift start and efficient vehicle deployment Cover day-to-day operational needs in case of call outs or staff shortage Ensure the Transdev managed fleet remains operational by managing day-to-day maintenance, procuring supplies, and maintaining relationships with third-party vendors All other duties as required Required Education and Experience Associates degree (and/or equivalent job experience) 1 year Autonomous Vehicle Operations experience Experience with program management tools and Google Workspace Experience in vendor relationship management Experience leading teams to a successful conclusion Required Knowledge Skills And Abilities (KSAs) Proficiency with using a touchscreen smartphone Ability to use a computer to generate reports and schedules Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes Good written and oral communication skills Ability to organize and perform work efficiently with strong attention to detail Willingness to use Operational Excellence tools and techniques Excellent written and verbal communication skills Ability to communicate effectively to a large group of people Experience with performance metrics and process improvement Ability to work for different managers Proven track record of meeting or exceeding department performance goals Demonstrated problem solving and analytical skills Must be able to work early mornings, evenings, and/or weekends; flexible shift if needed Must be eager, self-starter, and demonstrate good judgment in fast-paced, high-stress environments Punctual, reliable, and a team player Must be able to type at least 40 adjusted wpm Pre-Employment Requirements Must be 21 years old All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program Transdev reserves the right to perform ongoing background checks for all employees; qualified applicants with criminal histories will be considered consistent with legal requirements Employees must maintain an acceptable Driving Record suitable to being approved to drive as part of their regular duties; records are monitored on an ongoing or regular basis Ability to qualify for an Autonomous Vehicle Tester (AVT) license where required If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time as required by the USCIS Transdev is an Equal Employment Opportunity (EEO) employer. Applicants will be considered based on qualifications and without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status, or any other classification protected by federal, state, or local laws. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate transportation systems, maintain vehicles and fleets, and deliver mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations and maintains more than 17,000 vehicles. Learn more at http://www.TransdevNA.com.

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