Sam's Club
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(USA) Member Specialist
role at
Sam's Club
Base pay range
$17.00/hr - $24.00/hr
Position Summary What you20ll do
Ensure area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
Provide member service by maintaining exit areas, reviewing member receipts, acknowledging the member, identifying member needs, assisting members with purchasing decisions, and assisting members with locating merchandise.
Provide member service by maintaining self-checkout area, resolving member issues and concerns, promoting Samlub products and services, providing guidance on self-service technology, and processing member purchases, returns, refunds, and exchanges according to company policies for different membership and payment types.
Assist with securing and safeguarding Samlub assets by observing and communicating potential criminal activity, maintaining paperwork logs and required documentation, executing emergency response procedures, and ensuring compliance with security and safety practices.
Assist with training of Member Frontline Service associates on company processes, teaching new technology and tool functionality, delivering program rollout training, and providing continuous learning and process improvement opportunities.
Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans and applying the Open Door Policy.
Complete work assignments and priorities by using policies, data, and resources; collaborating with managers, coworkers, customers, and other partners; identifying priorities, deadlines, and expectations; communicating progress; and addressing improvement opportunities.
Demonstrate respect for individuals, fostering belonging and teamwork; communicate with energy and positivity to motivate and influence; recognize contributions and accomplishments.
Act with integrity by upholding high standards of ethics and compliance; model Walmart values; hold oneself and others accountable; support the goal of a positive impact on associates, customers, and the world.
Serve customers and members by delivering results while keeping the customer first, and making decisions based on reliable information while balancing short- and long-term priorities.
Strive for excellence by staying curious, learning, taking calculated risks, and supporting change and continuous improvement.
Qualifications Minimum Qualifications
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Customer Service
Retail experience including operating front end equipment (e.g., cash register)
Working with mobile retail applications
Primary Location 614 Crossings Rd, Sandusky, OH 44870-8909, United States of America
Employment type
Part-time
Seniority level
Entry level
Job function
Management and Manufacturing
Industries
Retail
Sam's Club offers competitive pay, performance-based bonus awards, and other benefits. Additional compensation may include premiums under certain circumstances.
Benefits
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase, and company-paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO/PPTO for vacation, sick leave, holidays, or other purposes (eligibility varies by job classification and length of employment)
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement
Live Better U is a company-paid education benefit program for associates in Walmart and Sam's Club facilities; specifics depend on eligibility and plan terms. For information about benefits and eligibility, see One.Walmart.
Additional notes: The hourly wage range for this position is $17.00 to $24.00. The actual rate may be higher based on location and applicable laws. Premiums may apply in specific circumstances.
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(USA) Member Specialist
role at
Sam's Club
Base pay range
$17.00/hr - $24.00/hr
Position Summary What you20ll do
Ensure area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
Provide member service by maintaining exit areas, reviewing member receipts, acknowledging the member, identifying member needs, assisting members with purchasing decisions, and assisting members with locating merchandise.
Provide member service by maintaining self-checkout area, resolving member issues and concerns, promoting Samlub products and services, providing guidance on self-service technology, and processing member purchases, returns, refunds, and exchanges according to company policies for different membership and payment types.
Assist with securing and safeguarding Samlub assets by observing and communicating potential criminal activity, maintaining paperwork logs and required documentation, executing emergency response procedures, and ensuring compliance with security and safety practices.
Assist with training of Member Frontline Service associates on company processes, teaching new technology and tool functionality, delivering program rollout training, and providing continuous learning and process improvement opportunities.
Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans and applying the Open Door Policy.
Complete work assignments and priorities by using policies, data, and resources; collaborating with managers, coworkers, customers, and other partners; identifying priorities, deadlines, and expectations; communicating progress; and addressing improvement opportunities.
Demonstrate respect for individuals, fostering belonging and teamwork; communicate with energy and positivity to motivate and influence; recognize contributions and accomplishments.
Act with integrity by upholding high standards of ethics and compliance; model Walmart values; hold oneself and others accountable; support the goal of a positive impact on associates, customers, and the world.
Serve customers and members by delivering results while keeping the customer first, and making decisions based on reliable information while balancing short- and long-term priorities.
Strive for excellence by staying curious, learning, taking calculated risks, and supporting change and continuous improvement.
Qualifications Minimum Qualifications
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Customer Service
Retail experience including operating front end equipment (e.g., cash register)
Working with mobile retail applications
Primary Location 614 Crossings Rd, Sandusky, OH 44870-8909, United States of America
Employment type
Part-time
Seniority level
Entry level
Job function
Management and Manufacturing
Industries
Retail
Sam's Club offers competitive pay, performance-based bonus awards, and other benefits. Additional compensation may include premiums under certain circumstances.
Benefits
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase, and company-paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO/PPTO for vacation, sick leave, holidays, or other purposes (eligibility varies by job classification and length of employment)
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement
Live Better U is a company-paid education benefit program for associates in Walmart and Sam's Club facilities; specifics depend on eligibility and plan terms. For information about benefits and eligibility, see One.Walmart.
Additional notes: The hourly wage range for this position is $17.00 to $24.00. The actual rate may be higher based on location and applicable laws. Premiums may apply in specific circumstances.
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