Cognizant Technology Solutions Corporation
Field Services Engineer
Cognizant Technology Solutions Corporation, Charlotte, North Carolina, United States, 28245
Overview
We are seeking a Field Services Engineer to provide Level 2 support for the desktop environment. You will be a valued member of the team and work closely with the Retail team. This onsite role requires 5 days a week in a client office in Charlotte, North Carolina. The working arrangements for this role are subject to project and client requirements. We will be clear about role expectations. What You Will Do
Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. Analyze, respond to, and document end user inquiries Install desktop/Laptop software using approved tools Troubleshoot operating systems Troubleshoot connection issues with LAN/WAN Update tickets with accurate and timely records of work performed and resolution detail Maintain and contribute to a knowledge base Coordinate hardware warranty repair Escalate to 3rd party vendors when necessary Raise and coordinate problem management issues Perform additional tasks (end user/infra related) when required Participate in projects Strong understanding and skills in SLA, KPI management What You Need To Have To Be Considered
Minimum 2-3 years of experience providing IT support services; end user support experience preferred Experience in a factory/manufacturing environment desirable Active Directory user administration, OS imaging processes, ticketing, software installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office, PC hardware, printers), network and local printer installation Basic understanding of SCCM client troubleshooting Knowledge of TCP/IP, Windows Security (Share and NTFS permissions) Extensive knowledge of Windows OS and related configuration Basic knowledge of servers, switches, routers, and data center related hardware Basic knowledge of backup technologies Ability to work in a team-oriented, multi-vendor environment Ability to multitask, prioritize work, and adapt to new processes and procedures Ability to work in a fast-paced environment Ability to handle and safeguard confidential information Excellent oral and written communication skills Ability to deliver services on time and achieve high end-user satisfaction Ability to convey technical issues to non-technical end users and managers Nice to Have / Standout Qualifications
Diploma or degree in IT ITIL and/or other certifications A+, CompTIA, or equivalent certifications Benefits and Application
We offer a range of benefits subject to eligibility. Applications will be accepted until November 3, 2025. This position is eligible for Cognizant’s discretionary annual incentive program, based on performance and applicable plans. Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term disability Paid parental leave Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries: IT Services and IT Consulting and Business Consulting and Services Referrals increase your chances of interviewing at Cognizant. Get notified about new Field Services Engineer jobs in Charlotte, NC.
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We are seeking a Field Services Engineer to provide Level 2 support for the desktop environment. You will be a valued member of the team and work closely with the Retail team. This onsite role requires 5 days a week in a client office in Charlotte, North Carolina. The working arrangements for this role are subject to project and client requirements. We will be clear about role expectations. What You Will Do
Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. Analyze, respond to, and document end user inquiries Install desktop/Laptop software using approved tools Troubleshoot operating systems Troubleshoot connection issues with LAN/WAN Update tickets with accurate and timely records of work performed and resolution detail Maintain and contribute to a knowledge base Coordinate hardware warranty repair Escalate to 3rd party vendors when necessary Raise and coordinate problem management issues Perform additional tasks (end user/infra related) when required Participate in projects Strong understanding and skills in SLA, KPI management What You Need To Have To Be Considered
Minimum 2-3 years of experience providing IT support services; end user support experience preferred Experience in a factory/manufacturing environment desirable Active Directory user administration, OS imaging processes, ticketing, software installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office, PC hardware, printers), network and local printer installation Basic understanding of SCCM client troubleshooting Knowledge of TCP/IP, Windows Security (Share and NTFS permissions) Extensive knowledge of Windows OS and related configuration Basic knowledge of servers, switches, routers, and data center related hardware Basic knowledge of backup technologies Ability to work in a team-oriented, multi-vendor environment Ability to multitask, prioritize work, and adapt to new processes and procedures Ability to work in a fast-paced environment Ability to handle and safeguard confidential information Excellent oral and written communication skills Ability to deliver services on time and achieve high end-user satisfaction Ability to convey technical issues to non-technical end users and managers Nice to Have / Standout Qualifications
Diploma or degree in IT ITIL and/or other certifications A+, CompTIA, or equivalent certifications Benefits and Application
We offer a range of benefits subject to eligibility. Applications will be accepted until November 3, 2025. This position is eligible for Cognizant’s discretionary annual incentive program, based on performance and applicable plans. Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term disability Paid parental leave Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries: IT Services and IT Consulting and Business Consulting and Services Referrals increase your chances of interviewing at Cognizant. Get notified about new Field Services Engineer jobs in Charlotte, NC.
#J-18808-Ljbffr