Cognizant Technology Solutions Corporation
Field Service Deskside Engineer
Cognizant Technology Solutions Corporation, Florida, New York, United States
Overview
As a Field Service Deskside Engineer, you will make an impact by delivering seamless IT support that keeps our operations running smoothly. You’ll be responsible for deploying and configuring desktops, laptops, and when needed, physical server and network equipment. From troubleshooting complex technical issues to handling incidents and service requests, your work will directly enhance user productivity and system reliability. You will be a valued member of the Cloud Infrastructure and Security practice and work closely with the Retail team. Responsibilities
Leading a team which will front end with customer on the below Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. Analyze, resolve, respond to, and document end user inquiries Install desktop/Laptop software using approved tools Troubleshoot operating system Troubleshoot connection issues with LAN/WAN Update tickets with accurate and timely records of work performed, and resolution detail Maintain and contribute to a knowledge base Coordinate hardware warranty repair Escalate to 3rd party vendors when necessary Responsible for raising and coordinating problem management issues Perform additional tasks (end user/infra related) when required Participate in projects Strong understanding and skills in SLA, KPI Management Working arrangements
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client office in Palm Beach Gardens, Florida. What You Need To Have To Be Considered
Experience providing IT support services required, end user support experience preferred Experience in factory/manufacturing environment desirable Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation Basic understanding of SCCM client troubleshooting Knowledge of TCP/IP, Windows Security (Share and NTFS permissions). Extensive knowledge Windows OS and related configuration. Basic knowledge of Servers, Switches, Routers, and Data Center related HW Basic knowledge of Backup technologies Ability to work in a team-oriented multi tower and vendor environments. Ability to multitask and prioritize work, and Ability to adapt to new processes and procedures Ability to work in a fast paced environment. Ability to handle and safeguard confidential information Excellent oral and written communication skills Ability to deliver services on time, demonstrate strong customer service skills, and achieve a high degree of end user satisfaction Ability to convey technical issues and material to non-technical end users and managers These will help you stand out
Diploma or degree in IT ITIL and/or any other additional certification preferred A+, CompTIA, CompTIA+ preferred Benefits
Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting and Business Consulting and Services
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As a Field Service Deskside Engineer, you will make an impact by delivering seamless IT support that keeps our operations running smoothly. You’ll be responsible for deploying and configuring desktops, laptops, and when needed, physical server and network equipment. From troubleshooting complex technical issues to handling incidents and service requests, your work will directly enhance user productivity and system reliability. You will be a valued member of the Cloud Infrastructure and Security practice and work closely with the Retail team. Responsibilities
Leading a team which will front end with customer on the below Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. Analyze, resolve, respond to, and document end user inquiries Install desktop/Laptop software using approved tools Troubleshoot operating system Troubleshoot connection issues with LAN/WAN Update tickets with accurate and timely records of work performed, and resolution detail Maintain and contribute to a knowledge base Coordinate hardware warranty repair Escalate to 3rd party vendors when necessary Responsible for raising and coordinating problem management issues Perform additional tasks (end user/infra related) when required Participate in projects Strong understanding and skills in SLA, KPI Management Working arrangements
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client office in Palm Beach Gardens, Florida. What You Need To Have To Be Considered
Experience providing IT support services required, end user support experience preferred Experience in factory/manufacturing environment desirable Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation Basic understanding of SCCM client troubleshooting Knowledge of TCP/IP, Windows Security (Share and NTFS permissions). Extensive knowledge Windows OS and related configuration. Basic knowledge of Servers, Switches, Routers, and Data Center related HW Basic knowledge of Backup technologies Ability to work in a team-oriented multi tower and vendor environments. Ability to multitask and prioritize work, and Ability to adapt to new processes and procedures Ability to work in a fast paced environment. Ability to handle and safeguard confidential information Excellent oral and written communication skills Ability to deliver services on time, demonstrate strong customer service skills, and achieve a high degree of end user satisfaction Ability to convey technical issues and material to non-technical end users and managers These will help you stand out
Diploma or degree in IT ITIL and/or any other additional certification preferred A+, CompTIA, CompTIA+ preferred Benefits
Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting and Business Consulting and Services
#J-18808-Ljbffr