Excel Hotel Group
Since 2007, we have provided expert water damage and mold remediation and home remodeling services to our customers. We are in search of a self-directed and experienced Mitigation Manager to manage day-to-day mitigation production and team supervision.
Responsibilities
Visit job sites, verifying the job scope and safety standards, meeting with adjusters and customers.
Coordinate with the front office to prepare the calendar, ensure the correct technicians, subcontractors, materials, monies, and paperwork for future appointments, and input correct dates into the calendar to match timeline requirements.
Manage technician and production schedule, minimize inefficiencies and leakage.
Support Mitigation team by responding to losses, when required.
Assist the Sales team with pending sales when technical support is required.
Update insurance carrier and TPA documentation daily.
Oversee subcontractor compliance, invoicing, scheduling, recruiting, bidding, and quality control.
Facilitate and coordinate job budgets, product orders, and delivery.
Complete material and equipment inventory twice a month and ensure the team updates inventory daily.
Ensure facilities and vehicles are maintained in clean and working order; manage maintenance schedule.
Identify and request job scopes for estimates and provide approvals, suggestions, and corrections for estimates.
Conduct daily reviews and audits of files to maintain job flow, ensuring all protocols are followed.
Supervise, train, and hire all mitigation and remediation technicians; ensure training materials are up to date with industry standards. Conduct team meetings and huddles.
Schedule and participate in the on-call rotation; provide support to coordinate efforts of the technicians.
Maintain current and active certifications in Water and Mold per IICRC and the State of Florida.
Coordinate with Accounting to ensure required insurance documentation is submitted; coordinate with Estimator to ensure estimates are submitted or updated; coordinate with Reconstruction team when transitioning to reconstruction phase.
Qualifications and Skills
Expert water mitigation and mold remediation knowledge required.
3+ years management experience is a plus.
IICRC WRT and MLD certification required; additional certifications are a plus.
Basic Construction/Restoration knowledge a plus.
Xactimate estimating knowledge a plus.
Excellent customer service during customer interactions.
Knowledge of office management systems and procedures.
Excellent time management/organization skills and ability to multi-task and prioritize work.
Attention to detail and problem solving skills.
Excellent written and verbal communication skills.
Must demonstrate professionalism and function independently with minimal supervision.
Ability to thrive in a fast-paced workplace.
High school diploma.
Clean criminal background (no felony convictions).
All American Water Restoration, Inc. is a Drug-Free Workplace.
Benefits
Bonus based on performance
Company car
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
401(k) matching
Company parties
Position Training plus opportunities for paid certification training
Company Vehicle and Cell Phone to use for business purposes
Paid Time Off and Holidays after 90 days
Medical, Dental, Vision, and Life Insurance after 90 days
SIMPLE IRA Account with 3% employer matching, vested immediately
All American Water Restoration, Inc. is a Drug-Free Workplace.
#J-18808-Ljbffr
Responsibilities
Visit job sites, verifying the job scope and safety standards, meeting with adjusters and customers.
Coordinate with the front office to prepare the calendar, ensure the correct technicians, subcontractors, materials, monies, and paperwork for future appointments, and input correct dates into the calendar to match timeline requirements.
Manage technician and production schedule, minimize inefficiencies and leakage.
Support Mitigation team by responding to losses, when required.
Assist the Sales team with pending sales when technical support is required.
Update insurance carrier and TPA documentation daily.
Oversee subcontractor compliance, invoicing, scheduling, recruiting, bidding, and quality control.
Facilitate and coordinate job budgets, product orders, and delivery.
Complete material and equipment inventory twice a month and ensure the team updates inventory daily.
Ensure facilities and vehicles are maintained in clean and working order; manage maintenance schedule.
Identify and request job scopes for estimates and provide approvals, suggestions, and corrections for estimates.
Conduct daily reviews and audits of files to maintain job flow, ensuring all protocols are followed.
Supervise, train, and hire all mitigation and remediation technicians; ensure training materials are up to date with industry standards. Conduct team meetings and huddles.
Schedule and participate in the on-call rotation; provide support to coordinate efforts of the technicians.
Maintain current and active certifications in Water and Mold per IICRC and the State of Florida.
Coordinate with Accounting to ensure required insurance documentation is submitted; coordinate with Estimator to ensure estimates are submitted or updated; coordinate with Reconstruction team when transitioning to reconstruction phase.
Qualifications and Skills
Expert water mitigation and mold remediation knowledge required.
3+ years management experience is a plus.
IICRC WRT and MLD certification required; additional certifications are a plus.
Basic Construction/Restoration knowledge a plus.
Xactimate estimating knowledge a plus.
Excellent customer service during customer interactions.
Knowledge of office management systems and procedures.
Excellent time management/organization skills and ability to multi-task and prioritize work.
Attention to detail and problem solving skills.
Excellent written and verbal communication skills.
Must demonstrate professionalism and function independently with minimal supervision.
Ability to thrive in a fast-paced workplace.
High school diploma.
Clean criminal background (no felony convictions).
All American Water Restoration, Inc. is a Drug-Free Workplace.
Benefits
Bonus based on performance
Company car
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
401(k) matching
Company parties
Position Training plus opportunities for paid certification training
Company Vehicle and Cell Phone to use for business purposes
Paid Time Off and Holidays after 90 days
Medical, Dental, Vision, and Life Insurance after 90 days
SIMPLE IRA Account with 3% employer matching, vested immediately
All American Water Restoration, Inc. is a Drug-Free Workplace.
#J-18808-Ljbffr