Bioventus
Overview
Are you ready to work for a more active world? At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their different perspectives and individual contributions, and our leaders listen. Our success rests on working together to achieve shared goals and rewards. Join a diverse team of global colleagues driven to help patients resume and enjoy active lives.
This position is responsible for providing second-level IT support for clients, working in concert with the IT Service Desk to manage user support requests and incidents. This position is also responsible for assisting with desktop, server, and SaaS based application administration, support, and troubleshooting.
What you\'ll be doing
Serve as escalation point for IT Service Desk tickets according to priority, providing run and fix services at the local office.
Provide local site support for users, conference rooms, printers, and other equipment. Escalate to vendors and other internal resources when appropriate.
Resolve software/hardware issues related to all computers: tablets, laptops, desktops, printers, and other end user peripherals.
Manage and provide support for desktop technologies including end-user applications, operating systems, hardware, and peripherals. Utilize images and imaging process for tablets and laptops and deliver to end users.
Work with internal clients, suppliers/contractors, project teams and other technical staff to support technical solutions.
Participate in office build out projects for IT equipment deployment, installation, and configuration.
React to change productively and able to train users effectively on new technology. De-escalate conflict during difficult moments (service outages, dissatisfied users, etc.).
Travel domestically or internationally to support global data centers, offices, and events.
Hold oneself and others accountable to conduct business in a manner compliant with Bioventus’ Code of Compliance and Ethics, policies and procedures and internal controls applicable to their role.
Other duties as assigned.
What you bring to the table
Bachelor’s degree and two (2) years previous IT support; or high school diploma with minimum of four (4) years previous IT support.
Skilled in hardware and operating system troubleshooting, software installation and upgrades, malware removal, access control/permissions troubleshooting.
Demonstrated proficiency required for supporting Windows and Mac OSX operating systems and Microsoft Office applications.
Demonstrated proficiency in supporting printers, scanners, and conference room equipment.
Familiar with networking concepts and troubleshooting skills.
Demonstrated communication skills to train others in computer software, and business applications and services; ability to communicate problems with supervisors as they become known.
Ability to maintain confidentiality and meet deadlines.
Previous experience supporting Call Center operations and SAP users a plus.
Are you the top talent we are looking for? Apply now! Hit the “Apply” button to send us your resume and cover letter.
Bioventus is committed to fostering an inclusive and diverse community of employees with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, disability, gender, veteran status, gender expression, gender identity, nationality, race, religion or sexual orientation. All individuals, regardless of personal characteristics, are encouraged to apply.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Biotechnology Research, Medical Equipment Manufacturing, and Pharmaceutical Manufacturing
Referrals increase your chances of interviewing at Bioventus by 2x
Get notified about new Information Technology Support Administrator jobs in
Durham, NC .
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This position is responsible for providing second-level IT support for clients, working in concert with the IT Service Desk to manage user support requests and incidents. This position is also responsible for assisting with desktop, server, and SaaS based application administration, support, and troubleshooting.
What you\'ll be doing
Serve as escalation point for IT Service Desk tickets according to priority, providing run and fix services at the local office.
Provide local site support for users, conference rooms, printers, and other equipment. Escalate to vendors and other internal resources when appropriate.
Resolve software/hardware issues related to all computers: tablets, laptops, desktops, printers, and other end user peripherals.
Manage and provide support for desktop technologies including end-user applications, operating systems, hardware, and peripherals. Utilize images and imaging process for tablets and laptops and deliver to end users.
Work with internal clients, suppliers/contractors, project teams and other technical staff to support technical solutions.
Participate in office build out projects for IT equipment deployment, installation, and configuration.
React to change productively and able to train users effectively on new technology. De-escalate conflict during difficult moments (service outages, dissatisfied users, etc.).
Travel domestically or internationally to support global data centers, offices, and events.
Hold oneself and others accountable to conduct business in a manner compliant with Bioventus’ Code of Compliance and Ethics, policies and procedures and internal controls applicable to their role.
Other duties as assigned.
What you bring to the table
Bachelor’s degree and two (2) years previous IT support; or high school diploma with minimum of four (4) years previous IT support.
Skilled in hardware and operating system troubleshooting, software installation and upgrades, malware removal, access control/permissions troubleshooting.
Demonstrated proficiency required for supporting Windows and Mac OSX operating systems and Microsoft Office applications.
Demonstrated proficiency in supporting printers, scanners, and conference room equipment.
Familiar with networking concepts and troubleshooting skills.
Demonstrated communication skills to train others in computer software, and business applications and services; ability to communicate problems with supervisors as they become known.
Ability to maintain confidentiality and meet deadlines.
Previous experience supporting Call Center operations and SAP users a plus.
Are you the top talent we are looking for? Apply now! Hit the “Apply” button to send us your resume and cover letter.
Bioventus is committed to fostering an inclusive and diverse community of employees with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, disability, gender, veteran status, gender expression, gender identity, nationality, race, religion or sexual orientation. All individuals, regardless of personal characteristics, are encouraged to apply.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Biotechnology Research, Medical Equipment Manufacturing, and Pharmaceutical Manufacturing
Referrals increase your chances of interviewing at Bioventus by 2x
Get notified about new Information Technology Support Administrator jobs in
Durham, NC .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr