Saccounty
Communications/Operations Dispatcher Level I/II
Saccounty, Sacramento, California, United States, 95828
Overview
The Position
- Communications/Operations Dispatcher Level I/II. This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on the listed dates. Salary
- Level 1: $4,134.25 - $5,026.83/month; Level 2: $4,691 - 5,703.75/month; Level 2 - Range B: $4,999 - $6,076.08/month. Position summary
- Under supervision, Communications/Operations Dispatchers perform a variety of communications dispatch functions; receive, evaluate and respond to requests for emergency and non-emergency services by contacting or dispatching medical, fire, law enforcement, county, or other appropriate personnel and equipment in accordance with established regulations and procedures; and receive routine calls and transmit information to field units and/or route calls to proper bureau or detail for action. Responsibilities
Receive, evaluate, and respond to requests for emergency and non-emergency services by contacting or dispatching appropriate personnel and equipment. Transmit information to field units or route calls to the proper bureau or detail for action. Operate and monitor communications systems and dispatch equipment as assigned to Level I or Level II duties. Under Level II, perform a wider range of increasingly responsible and difficult dispatch duties and may assume leadworker responsibilities as designated (Level II - Range B). Knowledge And Abilities
Knowledge Of
Office procedures, methods, and equipment used within a communications center, including computers, software applications, multi-channel radios, telephone consoles, and other communications equipment Radio codes and dispatch procedures for non-emergency and emergency/trouble service calls Map and GIS reading for major streets, highways, and districts in City/County Federal communication rules and regulations Report writing techniques for basic reports English usage, spelling, grammar, and punctuation Principles of effective customer service Ability To
Operate a computer-aided dispatch system, multi-channel radio and/or telephone, and other communications equipment Communicate clearly and concisely, both verbally and in writing Respond quickly and calmly to emergency and other stressful situations Prioritize, plan, coordinate, and organize simultaneous incidents and assignments Receive and transmit information accurately Notify and dispatch to multiple agencies quickly Maintain tact and self-control when dealing with difficult/irate people Learn geography of County/City areas; read and locate main geographical reference points Learn and perform the principles and techniques of radio communication Follow written and verbal directions, policies, and procedures Work with frequent interruptions Memorize numbers and locations Develop and maintain cooperative, effective working relationships with others Interpret and apply applicable federal, state, and local laws, codes, and regulations Apply customer service skills, including the identification of customer needs and follow up with customers as needed based on departmental requests Employment Qualifications
Minimum Qualifications
Either: Six (6) months of full-time paid experience performing work with primary duties including use of a computer and contact with the public via telephone or in person, or related duties. Or: Six (6) months of full-time, paid experience in radio dispatching, call directing, or operating communication equipment with public contact. Note:
The word “experience” means full-time paid experience unless volunteer experience is acceptable. Part-time paid experience may be pro-rated to meet total requirements. General Qualifications
Criminal History and Background Checks: The County may access criminal history information for applicants with a conditional offer of appointment. The County shall not consider candidates convicted of a felony or misdemeanor that relates to the job duties, unless mitigating circumstances exist. A fingerprint-based background check will be conducted. The County may also conduct other background checks as part of the selection process in accordance with applicable laws. Physical Requirements: Positions require the ability to: Have sufficient hearing to perform duties. Have sufficient color vision to perform duties. Have good hand/eye coordination and finger dexterity. Work in a confined environment. Wear headsets that restrict movement in the work area. Sit and view video displays for extended periods. Working Conditions: Some positions require work on weekends, holidays, and various shift assignments. Probationary Period: Six (6) months. Application And Testing Information
Qualified applicants are encouraged to apply immediately. All applicants must submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. For more information, visit: www.SacCountyJobs.net or contact the Department of Personnel Services, Employment Services Division, 700 H Street, Room 4667, Sacramento, CA 95814. Phone (916) 874-5593; California Relay Service 7-1-1. Email EmployOffice@Saccounty.net. Supplemental questionnaires must be submitted by the cut-off date. Responses should be descriptive and thorough; “See Resume” or similar responses are not qualifying. Formula Rate Examination is weighted at 100% and evaluates education, training, and experience relevant to the position. Results determine ranking on the eligible list. All candidates will be notified of results by email. Frequently Asked Questions and additional information are available at the County’s job site: www.saccountyjobs.net. The Sacramento County is an equal opportunity employer. If you need an accommodation due to disability, contact the Disability Compliance Office at dco@saccounty.gov or 916-874-7642. For more information, visit Reasonable Accommodation Instructions.
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The Position
- Communications/Operations Dispatcher Level I/II. This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on the listed dates. Salary
- Level 1: $4,134.25 - $5,026.83/month; Level 2: $4,691 - 5,703.75/month; Level 2 - Range B: $4,999 - $6,076.08/month. Position summary
- Under supervision, Communications/Operations Dispatchers perform a variety of communications dispatch functions; receive, evaluate and respond to requests for emergency and non-emergency services by contacting or dispatching medical, fire, law enforcement, county, or other appropriate personnel and equipment in accordance with established regulations and procedures; and receive routine calls and transmit information to field units and/or route calls to proper bureau or detail for action. Responsibilities
Receive, evaluate, and respond to requests for emergency and non-emergency services by contacting or dispatching appropriate personnel and equipment. Transmit information to field units or route calls to the proper bureau or detail for action. Operate and monitor communications systems and dispatch equipment as assigned to Level I or Level II duties. Under Level II, perform a wider range of increasingly responsible and difficult dispatch duties and may assume leadworker responsibilities as designated (Level II - Range B). Knowledge And Abilities
Knowledge Of
Office procedures, methods, and equipment used within a communications center, including computers, software applications, multi-channel radios, telephone consoles, and other communications equipment Radio codes and dispatch procedures for non-emergency and emergency/trouble service calls Map and GIS reading for major streets, highways, and districts in City/County Federal communication rules and regulations Report writing techniques for basic reports English usage, spelling, grammar, and punctuation Principles of effective customer service Ability To
Operate a computer-aided dispatch system, multi-channel radio and/or telephone, and other communications equipment Communicate clearly and concisely, both verbally and in writing Respond quickly and calmly to emergency and other stressful situations Prioritize, plan, coordinate, and organize simultaneous incidents and assignments Receive and transmit information accurately Notify and dispatch to multiple agencies quickly Maintain tact and self-control when dealing with difficult/irate people Learn geography of County/City areas; read and locate main geographical reference points Learn and perform the principles and techniques of radio communication Follow written and verbal directions, policies, and procedures Work with frequent interruptions Memorize numbers and locations Develop and maintain cooperative, effective working relationships with others Interpret and apply applicable federal, state, and local laws, codes, and regulations Apply customer service skills, including the identification of customer needs and follow up with customers as needed based on departmental requests Employment Qualifications
Minimum Qualifications
Either: Six (6) months of full-time paid experience performing work with primary duties including use of a computer and contact with the public via telephone or in person, or related duties. Or: Six (6) months of full-time, paid experience in radio dispatching, call directing, or operating communication equipment with public contact. Note:
The word “experience” means full-time paid experience unless volunteer experience is acceptable. Part-time paid experience may be pro-rated to meet total requirements. General Qualifications
Criminal History and Background Checks: The County may access criminal history information for applicants with a conditional offer of appointment. The County shall not consider candidates convicted of a felony or misdemeanor that relates to the job duties, unless mitigating circumstances exist. A fingerprint-based background check will be conducted. The County may also conduct other background checks as part of the selection process in accordance with applicable laws. Physical Requirements: Positions require the ability to: Have sufficient hearing to perform duties. Have sufficient color vision to perform duties. Have good hand/eye coordination and finger dexterity. Work in a confined environment. Wear headsets that restrict movement in the work area. Sit and view video displays for extended periods. Working Conditions: Some positions require work on weekends, holidays, and various shift assignments. Probationary Period: Six (6) months. Application And Testing Information
Qualified applicants are encouraged to apply immediately. All applicants must submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. For more information, visit: www.SacCountyJobs.net or contact the Department of Personnel Services, Employment Services Division, 700 H Street, Room 4667, Sacramento, CA 95814. Phone (916) 874-5593; California Relay Service 7-1-1. Email EmployOffice@Saccounty.net. Supplemental questionnaires must be submitted by the cut-off date. Responses should be descriptive and thorough; “See Resume” or similar responses are not qualifying. Formula Rate Examination is weighted at 100% and evaluates education, training, and experience relevant to the position. Results determine ranking on the eligible list. All candidates will be notified of results by email. Frequently Asked Questions and additional information are available at the County’s job site: www.saccountyjobs.net. The Sacramento County is an equal opportunity employer. If you need an accommodation due to disability, contact the Disability Compliance Office at dco@saccounty.gov or 916-874-7642. For more information, visit Reasonable Accommodation Instructions.
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