Jobs via Dice
IT Technical Support (Tier 2 Helpdesk Technician)
Location: Plano, TX 75023
Contract Duration: 1 Year
Pay Rate: $25/hour
Overview We are hiring a Tier 2 IT Helpdesk Technician with 5+ years of experience to support enterprise users and ensure seamless IT operations. This role focuses on troubleshooting issues in Microsoft Active Directory and Windows environments, providing timely, professional, and customer‑oriented technical assistance.
Key Responsibilities
Provide Tier 2 support for laptops, desktops, mobile devices, and peripherals.
Troubleshoot Active Directory issues (accounts, GPOs, permissions, login errors).
Support Microsoft Office suite and collaboration tools.
Handle escalations from Tier 1 and coordinate with Tier 3/infrastructure teams.
Manage onboarding/offboarding, system access, and VIP/executive support.
Use ticketing tools like Zendesk or ServiceNow to track and resolve issues.
Perform patching, software deployment, and system maintenance.
Recommend improvements and ensure compliance with IT policies.
Qualifications
Bachelor’s degree in IT, Computer Science, or related field.
5+ years in IT support within a corporate environment.
Expertise with Active Directory, GPOs, DNS, DHCP, and Windows 10/11.
Skilled with remote tools (SCCM, RDP) and Microsoft Office apps.
Excellent communication and multitasking skills.
Preferred certifications: CompTIA A+/Network+, Microsoft MCP/MCSA.
Plus: experience with VDI, MacOS, PowerShell scripting, MDM, WDS, and ITIL.
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Contract Duration: 1 Year
Pay Rate: $25/hour
Overview We are hiring a Tier 2 IT Helpdesk Technician with 5+ years of experience to support enterprise users and ensure seamless IT operations. This role focuses on troubleshooting issues in Microsoft Active Directory and Windows environments, providing timely, professional, and customer‑oriented technical assistance.
Key Responsibilities
Provide Tier 2 support for laptops, desktops, mobile devices, and peripherals.
Troubleshoot Active Directory issues (accounts, GPOs, permissions, login errors).
Support Microsoft Office suite and collaboration tools.
Handle escalations from Tier 1 and coordinate with Tier 3/infrastructure teams.
Manage onboarding/offboarding, system access, and VIP/executive support.
Use ticketing tools like Zendesk or ServiceNow to track and resolve issues.
Perform patching, software deployment, and system maintenance.
Recommend improvements and ensure compliance with IT policies.
Qualifications
Bachelor’s degree in IT, Computer Science, or related field.
5+ years in IT support within a corporate environment.
Expertise with Active Directory, GPOs, DNS, DHCP, and Windows 10/11.
Skilled with remote tools (SCCM, RDP) and Microsoft Office apps.
Excellent communication and multitasking skills.
Preferred certifications: CompTIA A+/Network+, Microsoft MCP/MCSA.
Plus: experience with VDI, MacOS, PowerShell scripting, MDM, WDS, and ITIL.
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