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Joshua Tree Experts

Arborist Account Manager

Joshua Tree Experts, Richmond, Virginia, United States, 23214

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Join us at Joshua Tree Experts, Richmond's premier tree care company, as we are now accepting applications from qualified and skilled Arborist Account Managers. This pivotal role offers a golden opportunity to apply your expertise in Tree and Plant Health Care while enjoying an exceptional career and rewarding earning potential.

The Arborist Account Manager position is a year‑round role focused on tree care, tree evaluation, and plant health care (PHC), with hands‑on proficiency in estimating and marketing tree services and knowledge of the logistical essentials needed for arboricultural practices.

Responsibilities

Using consultative sales techniques for sales prospecting and building lasting business relationships

Proposing job costs and providing timely estimates to both prospects and clients

Negotiating contracts and collaborating with office staff to schedule work

Creating work orders and instructing crews on key job scope elements to ensure client expectations are met

Setting up crews, communicating ongoing work, and ensuring job completion to client satisfaction

Following up with customers promptly after job completion to address any concerns and ensure satisfaction

Obtaining referrals, networking with peers, and actively seeking new business opportunities

Demonstrating ethical behavior, integrity, and promoting a positive company culture as a role model

Continuously engaging in prospecting for new business opportunities

Essential Functions

Accurately estimate time and costs for crews performing pruning, removal, cabling, stump grinding, and PHC tasks

Conduct site inspections to prepare proposals

Build and maintain long‑term client relationships with timely follow‑ups

Maintain a neat, clean, and professional appearance on customers' properties, following the Joshua Tree Experts Sales Standard

Collaborate with the marketing team to develop and implement marketing campaigns and initiatives

Attend industry events and conferences to build relationships and promote the Joshua Tree Experts brand

Maintain a comprehensive understanding of Joshua Tree Experts services and the competitive landscape

Knowledge And Requisite Skills/Abilities

Knowledge of tree identification and plant health care, including insect and disease management

ISA Certified Arborist certification

Commercial Applicator Certification 3A Ornamental Pest Control

Effective pricing of tree care recommendations and other services

Proven sales track record with the ability to meet sales goals

Excellent customer service, telephone etiquette, and organizational skills

Ability to multitask, prioritize, identify problems, and collaborate on solutions

Attention to detail, analytical skills, and basic computer and math proficiency

Strong listening, verbal, and written communication skills

Reliable, self‑motivated, with a positive and upbeat attitude

Minimum Qualifications

High school diploma

4–5 years working knowledge of arboriculture

ISA Certification as an Arborist

Customer service, prospecting, and communication skills

Strong persuasion, negotiation, and closing skills

Flexibility to work varying hours to meet job demands

Valid driver’s license

Job Details

Seniority level: Mid‑Senior level

Employment type: Full‑time

We are committed to maintaining a culture focused on safety and professionalism and welcome qualified candidates to apply.

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