White's Ford
We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealership works as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you!
Contact us for the latest employment opportunities and to schedule an interview with our general manager.
Job Description
The Quick Lane Manager oversees the daily operations of the Quick Lane Service Department, ensuring that all maintenance and light-repair work is performed efficiently, accurately, and with outstanding customer service. This role is ideal for a hands-on leader who thrives in a fast-paced environment and has a passion for mentoring technicians and service advisors.
The ideal candidate will bring experience in service management or lane leadership, excellent communication skills, and a drive to create a smooth, customer-focused experience from start to finish.
Responsibilities
Manage day-to-day operations of the Quick Lane department
Supervise, coach, and develop service advisors and technicians
Ensure all maintenance work meets Ford and dealership standards
Monitor workflow, productivity, and customer satisfaction
Schedule and assign repair orders to technicians based on skill and workload
Oversee parts ordering and ensure timely availability for scheduled services
Maintain a clean, organized, and efficient service environment
Resolve customer concerns promptly and professionally
Track key performance metrics and drive department profitability
Collaborate with the Service and Parts Managers to improve processes and service flow
Qualifications
Previous experience as a Quick Lane Manager, Service Advisor, or Team Lead preferred
Strong leadership and communication skills
Ability to multitask and manage a busy service lane
Knowledge of basic vehicle maintenance and repair procedures
Experience with DMS or CRM systems (Dealertrack, CDK, or Reynolds & Reynolds preferred)
Customer-first mindset with strong problem-solving skills
Valid driver’s license and clean driving record
Contact us for the latest employment opportunities and to schedule an interview with our general manager.
Job Description
The Quick Lane Manager oversees the daily operations of the Quick Lane Service Department, ensuring that all maintenance and light-repair work is performed efficiently, accurately, and with outstanding customer service. This role is ideal for a hands-on leader who thrives in a fast-paced environment and has a passion for mentoring technicians and service advisors.
The ideal candidate will bring experience in service management or lane leadership, excellent communication skills, and a drive to create a smooth, customer-focused experience from start to finish.
Responsibilities
Manage day-to-day operations of the Quick Lane department
Supervise, coach, and develop service advisors and technicians
Ensure all maintenance work meets Ford and dealership standards
Monitor workflow, productivity, and customer satisfaction
Schedule and assign repair orders to technicians based on skill and workload
Oversee parts ordering and ensure timely availability for scheduled services
Maintain a clean, organized, and efficient service environment
Resolve customer concerns promptly and professionally
Track key performance metrics and drive department profitability
Collaborate with the Service and Parts Managers to improve processes and service flow
Qualifications
Previous experience as a Quick Lane Manager, Service Advisor, or Team Lead preferred
Strong leadership and communication skills
Ability to multitask and manage a busy service lane
Knowledge of basic vehicle maintenance and repair procedures
Experience with DMS or CRM systems (Dealertrack, CDK, or Reynolds & Reynolds preferred)
Customer-first mindset with strong problem-solving skills
Valid driver’s license and clean driving record