Compunnel
Job Summary:
The Customer Service Support 2 – Customer Enabling will assist in routine order management and claims-related activities to ensure an optimized and seamless customer experience. This role involves supporting internal processes, coordinating with various departments, and maintaining effective communication regarding claim status and issue resolution. The individual will handle moderately complex administrative and customer support tasks under general supervision.
Key Responsibilities: Assist in identifying and resolving potential obstacles in the claims management process. Collaborate with customer service representatives, sales, and account managers to ensure corrective actions are executed. Update internal stakeholders on claim statuses and assist with issue resolution. Generate claim documentation following established company processes. Address administrative and clerical process issues related to claim investigation, processing, and resolution. Respond to customer inquiries regarding credit memos, debit memos, and short pay/deduction authorizations. Handle moderately complex administrative or technical issues independently and escalate more complex ones as needed. Perform other duties as assigned. Required Skills:
Strong attention to detail and organizational skills. Effective communication and problem-solving abilities. Ability to manage multiple tasks in a structured and deadline-driven environment. Basic understanding of claims and order management processes. Preferred Skills:
Proficiency with CRM tools such as Salesforce. Proficiency with ERP systems such as SAP. Experience in a customer-facing environment or claims management.
Education:
Minimum: High School Diploma or equivalent.
Preferred: Bachelor’s degree in a related field or equivalent experience.
Experience:
Minimum of 2 years of related work experience, preferably in customer service or claims management.
Education:
High School
The Customer Service Support 2 – Customer Enabling will assist in routine order management and claims-related activities to ensure an optimized and seamless customer experience. This role involves supporting internal processes, coordinating with various departments, and maintaining effective communication regarding claim status and issue resolution. The individual will handle moderately complex administrative and customer support tasks under general supervision.
Key Responsibilities: Assist in identifying and resolving potential obstacles in the claims management process. Collaborate with customer service representatives, sales, and account managers to ensure corrective actions are executed. Update internal stakeholders on claim statuses and assist with issue resolution. Generate claim documentation following established company processes. Address administrative and clerical process issues related to claim investigation, processing, and resolution. Respond to customer inquiries regarding credit memos, debit memos, and short pay/deduction authorizations. Handle moderately complex administrative or technical issues independently and escalate more complex ones as needed. Perform other duties as assigned. Required Skills:
Strong attention to detail and organizational skills. Effective communication and problem-solving abilities. Ability to manage multiple tasks in a structured and deadline-driven environment. Basic understanding of claims and order management processes. Preferred Skills:
Proficiency with CRM tools such as Salesforce. Proficiency with ERP systems such as SAP. Experience in a customer-facing environment or claims management.
Education:
Minimum: High School Diploma or equivalent.
Preferred: Bachelor’s degree in a related field or equivalent experience.
Experience:
Minimum of 2 years of related work experience, preferably in customer service or claims management.
Education:
High School