Synectics
Job Description:
Support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to claims management. Assist in achieving streamlined and optimized internal processes that promote a seamless customer experience. Assist in identifying potential obstacles in the claims management process and work with other functions and customer facing customer service representatives, sales, and account managers to take corrective actions Assist in updating internal stakeholders on claim status and support issue resolution. Support the generation of claim document documents as outlined in established processes. Support resolution for simple administrative or clerical process issues that follow already defined procedures related to claim investigation, processing and resolution. Support simple customer inquiries to confirm credit memos, debit memos, and short pay/deduction authorization. Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff. Qualifications:
Minimum High school diploma, secondary education level or equivalent with 2 years of related work experience. Preferred: Bachelor's Degree in a related field or equivalent experience. Proficiency with CRM Tools (Salesforce or similar) Proficiency with ERP Tools (SAP or similar) 2 years of related work experience in customer facing environment or claims management. Detail Orientation Accounting Experience (large transactions) Good Communication Skills Hours are 7:30-4:30, or 8:00-5:00 M-F.
Benefits:
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.
Support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to claims management. Assist in achieving streamlined and optimized internal processes that promote a seamless customer experience. Assist in identifying potential obstacles in the claims management process and work with other functions and customer facing customer service representatives, sales, and account managers to take corrective actions Assist in updating internal stakeholders on claim status and support issue resolution. Support the generation of claim document documents as outlined in established processes. Support resolution for simple administrative or clerical process issues that follow already defined procedures related to claim investigation, processing and resolution. Support simple customer inquiries to confirm credit memos, debit memos, and short pay/deduction authorization. Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff. Qualifications:
Minimum High school diploma, secondary education level or equivalent with 2 years of related work experience. Preferred: Bachelor's Degree in a related field or equivalent experience. Proficiency with CRM Tools (Salesforce or similar) Proficiency with ERP Tools (SAP or similar) 2 years of related work experience in customer facing environment or claims management. Detail Orientation Accounting Experience (large transactions) Good Communication Skills Hours are 7:30-4:30, or 8:00-5:00 M-F.
Benefits:
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.