The Brief
Job Title: Senior Customer Success Manager
Location: New York
About The Brief
The Brief is the AI agency for modern marketers, our platform powers the entire campaign lifecycle, helping teams create on-brand assets, launch across channels, analyze performance and apply learnings to start again, smarter. Trusted by leading global brands, The Brief removes friction and transforms how marketers move from insight to execution to impact.
You'll be joining a team that's rethinking how modern marketing gets done. Less chaos, more clarity. Less busywork, more breakthrough work. We're building the platform that gives marketers time to be brilliant.... and we're just getting started!
What we are looking for
We are seeking a seasoned Senior Customer Success Manager to join our team. In this role, you'll partner with senior marketing leaders at enterprise and high-growth companies, ensuring they achieve measurable ROI from The Brief's AI-powered creative automation platform.
As a senior member of our Customer Success organization, you will own a portfolio of strategic accounts, drive expansion opportunities, and serve as a trusted advisor to executive stakeholders. You'll represent the customer voice internally, shaping how Product, Marketing, and Technical teams deliver value. Beyond individual accounts, you'll contribute to the evolution of our customer success playbooks, mentoring peers and raising the overall standard of client engagement.
This is a fantastic opportunity for a customer-first SaaS professional who thrives in high-impact roles, loves solving complex business challenges, and wants to define the future of AI-driven marketing.
What you'll do
Own and grow a portfolio of strategic accounts, building long-term relationships with marketing executives and decision-makers. Drive client outcomes by delivering consultative guidance, onboarding excellence, and proactive success planning. Identify and close expansion opportunities (upsell and cross-sell), consistently exceeding revenue retention and growth targets. Partner with Product, Marketing, and Technical teams to influence the platform roadmap based on client insights. Deliver executive-level business reviews, highlighting ROI and uncovering new areas of opportunity. Represent The Brief as a trusted partner in marketing innovation, showcasing how AI-powered creative automation scales results. Document and share best practices, helping evolve our customer success methodology and mentoring junior team members. Maintain thorough account tracking and forecasting in HubSpot CRM. What you'll bring
5+ years of experience in SaaS Customer Success, Account Management, or consultative Sales, ideally in martech, adtech, or enterprise SaaS. Proven track record of managing and expanding large, complex account portfolios with executive-level stakeholders. Strong commercial acumen with experience exceeding revenue retention and growth targets. Excellent communication, negotiation, and presentation skills, with the ability to influence senior marketing leaders. Ability to connect marketing goals to platform solutions, demonstrating measurable business impact. Deep curiosity about AI, creative automation, and the evolving needs of digital marketers. A collaborative, mentoring mindset that raises the bar for the Customer Success team. Strong organizational skills and the ability to navigate multiple priorities at once. What we offer
Massive potential: Exponentially growing business in hot AI and adtech space Grow with us: Exceptional learning opportunities Rewarding your efforts: Competitive salary and stock options Thrive & vibe: Dynamic and supportive work environment
Why join us
At The Brief, we're not just a team. We're a community of entrepreneurial thinkers and problem solvers. We're passionate believers in our product and our mission, and together, we bring ideas to life, measuring our success through the impact we create. If you believe you belong here, apply today!
Acknowledgement
By submitting your application, you acknowledge that we will process your personal information as described in The Brief's Candidate Privacy Notice.
Location: New York
About The Brief
The Brief is the AI agency for modern marketers, our platform powers the entire campaign lifecycle, helping teams create on-brand assets, launch across channels, analyze performance and apply learnings to start again, smarter. Trusted by leading global brands, The Brief removes friction and transforms how marketers move from insight to execution to impact.
You'll be joining a team that's rethinking how modern marketing gets done. Less chaos, more clarity. Less busywork, more breakthrough work. We're building the platform that gives marketers time to be brilliant.... and we're just getting started!
What we are looking for
We are seeking a seasoned Senior Customer Success Manager to join our team. In this role, you'll partner with senior marketing leaders at enterprise and high-growth companies, ensuring they achieve measurable ROI from The Brief's AI-powered creative automation platform.
As a senior member of our Customer Success organization, you will own a portfolio of strategic accounts, drive expansion opportunities, and serve as a trusted advisor to executive stakeholders. You'll represent the customer voice internally, shaping how Product, Marketing, and Technical teams deliver value. Beyond individual accounts, you'll contribute to the evolution of our customer success playbooks, mentoring peers and raising the overall standard of client engagement.
This is a fantastic opportunity for a customer-first SaaS professional who thrives in high-impact roles, loves solving complex business challenges, and wants to define the future of AI-driven marketing.
What you'll do
Own and grow a portfolio of strategic accounts, building long-term relationships with marketing executives and decision-makers. Drive client outcomes by delivering consultative guidance, onboarding excellence, and proactive success planning. Identify and close expansion opportunities (upsell and cross-sell), consistently exceeding revenue retention and growth targets. Partner with Product, Marketing, and Technical teams to influence the platform roadmap based on client insights. Deliver executive-level business reviews, highlighting ROI and uncovering new areas of opportunity. Represent The Brief as a trusted partner in marketing innovation, showcasing how AI-powered creative automation scales results. Document and share best practices, helping evolve our customer success methodology and mentoring junior team members. Maintain thorough account tracking and forecasting in HubSpot CRM. What you'll bring
5+ years of experience in SaaS Customer Success, Account Management, or consultative Sales, ideally in martech, adtech, or enterprise SaaS. Proven track record of managing and expanding large, complex account portfolios with executive-level stakeholders. Strong commercial acumen with experience exceeding revenue retention and growth targets. Excellent communication, negotiation, and presentation skills, with the ability to influence senior marketing leaders. Ability to connect marketing goals to platform solutions, demonstrating measurable business impact. Deep curiosity about AI, creative automation, and the evolving needs of digital marketers. A collaborative, mentoring mindset that raises the bar for the Customer Success team. Strong organizational skills and the ability to navigate multiple priorities at once. What we offer
Massive potential: Exponentially growing business in hot AI and adtech space Grow with us: Exceptional learning opportunities Rewarding your efforts: Competitive salary and stock options Thrive & vibe: Dynamic and supportive work environment
Why join us
At The Brief, we're not just a team. We're a community of entrepreneurial thinkers and problem solvers. We're passionate believers in our product and our mission, and together, we bring ideas to life, measuring our success through the impact we create. If you believe you belong here, apply today!
Acknowledgement
By submitting your application, you acknowledge that we will process your personal information as described in The Brief's Candidate Privacy Notice.