ScorePlay
Senior Customer Success Manager, Sports Leagues & Competitions (NYC)
ScorePlay, New York, New York, us, 10261
Senior Customer Success Manager, Sports Leagues & Competitions (NYC)
Department:
Customer Success
Employment Type:
Full Time
Location:
New York City - Office
Compensation:
$160,000 - $210,000 / year
Description
As a
Senior Customer Success Manager for Leagues & Competitions
at ScorePlay, you'll partner with some of the world's most influential sports organizations - global leagues, competitions, sports associations - to drive ScorePlay adoption across their entire ecosystem.
You'll be part of our North America team at the heart of ScorePlay's U.S. operations, collaborating closely with Sales, Product, and Engineering. This role is at the
intersection of sports, media, and technology .
This role combines strategic relationship management with hands-on operational excellence, perfect for someone who thrives on
solving complex challenges
and
implementing scalable processes .
This is a New York-based, in-office role.
Key Responsibilities Manage and grow relationships with leagues, competitions, and federations across departments (media, digital, comms, operations). Lead onboarding, training, and ongoing success programs to ensure adoption and measurable ROI. Ensure strong customer retention and satisfaction, proactively managing renewals and uncovering upsell opportunities. Conduct quarterly business reviews (QBRs) and executive updates showcasing results and impact. Map and monitor ScorePlay usage across all departments and entities in a league or competition. Build frameworks to measure adoption and expand platform use to customer's partners (e.g., clubs, sub-competitions, broadcasters, and partners). Partner with customers' teams and participants to align workflows and standardize media operations across their ecosystem. Track key adoption and engagement metrics for your portfolio. Build success dashboards and insights for both internal and external stakeholders. Maintain accurate health scores, renewal forecasts, and reporting in CRM (HubSpot) and ScorePlay systems. Partner with Product and Engineering to channel client feedback into product improvements. Collaborate with Sales on renewals, upsells, and expansion strategies. Work with Marketing to transform flagship clients into public success stories. Who We're Looking For
Based in New York City , comfortable working
in-office
as part of a close-knit team. Excited to
travel
and build relationships face-to-face with top sports organizations. 3+ years of experience in
B2B SaaS , preferably in Customer Success, Account Management, or Project Management. Skilled in managing
enterprise or multi-stakeholder accounts
(experience in tech or media is a plus). Strong
operational mindset
- you know how to build processes, define success metrics, and scale systems efficiently. Excellent
communication and stakeholder management
skills, equally at ease with executives and end users. Why You'll Love This Role
Work directly with world-class
sports leagues ,
competitions , and
federations . Lead
multi-department initiatives
that transform how organizations manage and distribute media. Collaborate closely with ScorePlay's Product, Sales, and Marketing teams in our New York office. Join a
fast-growing, international company
redefining sports media workflows. Help shape ScorePlay's
League Success Playbook
- the blueprint for scaling globally.
Compensation: $140-180K base salary and $160-210K on-target earnings; depending on experience & seniority
Department:
Customer Success
Employment Type:
Full Time
Location:
New York City - Office
Compensation:
$160,000 - $210,000 / year
Description
As a
Senior Customer Success Manager for Leagues & Competitions
at ScorePlay, you'll partner with some of the world's most influential sports organizations - global leagues, competitions, sports associations - to drive ScorePlay adoption across their entire ecosystem.
You'll be part of our North America team at the heart of ScorePlay's U.S. operations, collaborating closely with Sales, Product, and Engineering. This role is at the
intersection of sports, media, and technology .
This role combines strategic relationship management with hands-on operational excellence, perfect for someone who thrives on
solving complex challenges
and
implementing scalable processes .
This is a New York-based, in-office role.
Key Responsibilities Manage and grow relationships with leagues, competitions, and federations across departments (media, digital, comms, operations). Lead onboarding, training, and ongoing success programs to ensure adoption and measurable ROI. Ensure strong customer retention and satisfaction, proactively managing renewals and uncovering upsell opportunities. Conduct quarterly business reviews (QBRs) and executive updates showcasing results and impact. Map and monitor ScorePlay usage across all departments and entities in a league or competition. Build frameworks to measure adoption and expand platform use to customer's partners (e.g., clubs, sub-competitions, broadcasters, and partners). Partner with customers' teams and participants to align workflows and standardize media operations across their ecosystem. Track key adoption and engagement metrics for your portfolio. Build success dashboards and insights for both internal and external stakeholders. Maintain accurate health scores, renewal forecasts, and reporting in CRM (HubSpot) and ScorePlay systems. Partner with Product and Engineering to channel client feedback into product improvements. Collaborate with Sales on renewals, upsells, and expansion strategies. Work with Marketing to transform flagship clients into public success stories. Who We're Looking For
Based in New York City , comfortable working
in-office
as part of a close-knit team. Excited to
travel
and build relationships face-to-face with top sports organizations. 3+ years of experience in
B2B SaaS , preferably in Customer Success, Account Management, or Project Management. Skilled in managing
enterprise or multi-stakeholder accounts
(experience in tech or media is a plus). Strong
operational mindset
- you know how to build processes, define success metrics, and scale systems efficiently. Excellent
communication and stakeholder management
skills, equally at ease with executives and end users. Why You'll Love This Role
Work directly with world-class
sports leagues ,
competitions , and
federations . Lead
multi-department initiatives
that transform how organizations manage and distribute media. Collaborate closely with ScorePlay's Product, Sales, and Marketing teams in our New York office. Join a
fast-growing, international company
redefining sports media workflows. Help shape ScorePlay's
League Success Playbook
- the blueprint for scaling globally.
Compensation: $140-180K base salary and $160-210K on-target earnings; depending on experience & seniority