East West Bank
Overview
The Loan Operations Quality Control Manager is responsible for the day-to-day management of a Loan Operations Quality Control Unit. The Unit’s responsibilities include callbacks and quality reviews of post-closing loan data and monetary transactions for Commercial & Industrial, Specialized Lending, and Commercial Real Estate loans booked on the FIS loan system to ensure data accuracy, compliance with government requirements, federal and state laws and regulations, risk mitigation and company policies and procedures. Responsibilities include identifying risk, proposing and implementing quality control process improvements, and directing the performance of Quality Control reviews through ad hoc and system reports to ensure overall accuracy and completeness of loan data. The role includes training and oversight of Quality Control Unit associates.
Responsibilities
Direct management of a Quality Control Unit including hiring, coaching, training, setting performance requirements and goals, developing and delivering scorecards, metrics, succession plans, and conducting performance reviews.
Direct loan onboarding and transaction callbacks and quality control activities to meet established goals and regulatory requirements (SOX controls).
Mitigate risk by ensuring loan data entered onto the FIS loan system conforms with loan approvals and executed loan documents.
Respond to internal and external audit requests and remediation of noncompliant processes or areas of concern.
Direct execution of self-testing processes to ensure data input accuracy against source documents.
Review and improve established quality control processes; implement changes after management approval.
Analyze issues from loan boarding and portfolio validation to identify root causes and opportunities for training or process improvement.
Research complex transactions and formulate resolutions to Quality Control exceptions or customer complaints.
Develop logic for new or enhanced Quality Control reports.
Design and conduct job-related training for Quality Control Unit associates.
Prepare management reports including exception reporting and trends.
Ensure compliance with all federal, state, local laws and internal bank policies.
Perform other duties as assigned.
Qualifications
Bachelor’s Degree in Finance, Accounting, or equivalent work-related experience required
Minimum 10 years of experience in the commercial loan servicing industry with Quality Control experience required
Effective leadership and training skills required
Knowledge of BSA/AML/OFAC laws/regulations and ability to comply with these obligations
FIS loan accounting system experience preferred
In-depth knowledge of attorney-prepared loan documents and complex specialized lending products required
Strong verbal and written communication skills
Strong analytical, problem solving, and organizational skills with attention to detail
Proficient in Microsoft Office (Word, PowerPoint); advanced Excel skills required
Ability to produce accurate work and resolve discrepancies
Ability to adapt quickly, prioritize workload, and perform in a fast-paced, high-pressure environment
Compensation The base pay range for this position is USD $80,000.00/Yr. - USD $100,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.
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Responsibilities
Direct management of a Quality Control Unit including hiring, coaching, training, setting performance requirements and goals, developing and delivering scorecards, metrics, succession plans, and conducting performance reviews.
Direct loan onboarding and transaction callbacks and quality control activities to meet established goals and regulatory requirements (SOX controls).
Mitigate risk by ensuring loan data entered onto the FIS loan system conforms with loan approvals and executed loan documents.
Respond to internal and external audit requests and remediation of noncompliant processes or areas of concern.
Direct execution of self-testing processes to ensure data input accuracy against source documents.
Review and improve established quality control processes; implement changes after management approval.
Analyze issues from loan boarding and portfolio validation to identify root causes and opportunities for training or process improvement.
Research complex transactions and formulate resolutions to Quality Control exceptions or customer complaints.
Develop logic for new or enhanced Quality Control reports.
Design and conduct job-related training for Quality Control Unit associates.
Prepare management reports including exception reporting and trends.
Ensure compliance with all federal, state, local laws and internal bank policies.
Perform other duties as assigned.
Qualifications
Bachelor’s Degree in Finance, Accounting, or equivalent work-related experience required
Minimum 10 years of experience in the commercial loan servicing industry with Quality Control experience required
Effective leadership and training skills required
Knowledge of BSA/AML/OFAC laws/regulations and ability to comply with these obligations
FIS loan accounting system experience preferred
In-depth knowledge of attorney-prepared loan documents and complex specialized lending products required
Strong verbal and written communication skills
Strong analytical, problem solving, and organizational skills with attention to detail
Proficient in Microsoft Office (Word, PowerPoint); advanced Excel skills required
Ability to produce accurate work and resolve discrepancies
Ability to adapt quickly, prioritize workload, and perform in a fast-paced, high-pressure environment
Compensation The base pay range for this position is USD $80,000.00/Yr. - USD $100,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.
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