Customer Service Job at Partners Personnel Management in Modesto

A local Modesto warehouse is looking for Customer Service Representative.

Pay rate:$20.00 hour

Job Schedule: M,T,W,TH,F Must be able to work overtime when needed.

Duties and Responsibilities will be :

• Receives and answers inquiries from customers by phone, fax, postal mail, and electronic mail concerning price, and availability as well as the application of products, services and programs.
• Provide exemplary service to consumers and/or sales representatives by responding to product inquiries and service inquiries.
• Tracks the progress of orders and communicates status to customers and/or sales representatives.
• Provides instructions for returning products, issuing return authorization numbers and return shipping labels when applicable.
• Prepares mailings of catalogs and promotional materials for customers.
• Thoroughly researches customer issues, complaints and comments and provides complete and timely resolution.
• Oversees order fulfillment activity for assigned accounts to provide the best service possible.
• Manages open order report for the assigned accounts and communicates any issues or updates as needed to these customers and/or sales reps.
• Strives to meet and exceed territory objectives by assisting sales team in promoting items and programs available to help drives sales.
• Helps to research discrepancies reported by customer or sales representative and search for win/win solutions.
• Contributes to team goals by accomplishing related results as needed.
• Consistently looks for opportunities to improve service.
• Other duties as assigned and necessary.

Requirements :
Customer service experience,

• Attention to detail
• Good problem-solving skills,
• Documentation skills,
• Excellent listening and phone skills,
• Ability to analyze information and resolve conflicts,
• Ability to multi-task
• High Level of accuracy for data entry
• Associate's Degree (A.A.) or equivalent from a two year college or technical school or t wo + years experience in a manufacturing or distribution company with emphasis on customer service and/or public contact, or equivalent combination of education and experience.

Visit or call the office

2517 Mitchell Rd Suite F

Ceres Ca. 95307

209-435-0204

#CeresBranchCA