Partners Personnel Management
Customer Service (ID #467207) Job at Partners Personnel Management in Modesto
Partners Personnel Management, Modesto, CA, US
Modesto, CA Ceres (Modesto) Ca 3021 $20.00/Per Hour Customer Service
- Job Description
- Branch Details
- Receives and answers inquiries from customers by phone, fax, postal mail, and electronic mail concerning price, and availability as well as the application of products, services and programs.
- Provide exemplary service to consumers and/or sales representatives by responding to product inquiries and service inquiries.
- Tracks the progress of orders and communicates status to customers and/or sales representatives.
- Provides instructions for returning products, issuing return authorization numbers and return shipping labels when applicable.
- Prepares mailings of catalogs and promotional materials for customers.
- Thoroughly researches customer issues, complaints and comments and provides complete and timely resolution.
- Oversees order fulfillment activity for assigned accounts to provide the best service possible.
- Manages open order report for the assigned accounts and communicates any issues or updates as needed to these customers and/or sales reps.
- Strives to meet and exceed territory objectives by assisting sales team in promoting items and programs available to help drives sales.
- Helps to research discrepancies reported by customer or sales representative and search for win/win solutions.
- Contributes to team goals by accomplishing related results as needed.
- Consistently looks for opportunities to improve service.
- Other duties as assigned and necessary.
- Attention to detail
- Good problem-solving skills,
- Documentation skills,
- Excellent listening and phone skills,
- Ability to analyze information and resolve conflicts,
- Ability to multi-task
- High Level of accuracy for data entry
- Associate's Degree (A.A.) or equivalent from a two year college or technical school or two + years experience in a manufacturing or distribution company with emphasis on customer service and/or public contact, or equivalent combination of education and experience.