City of Sunnyvale
HUMAN SERVICES MANAGER
REGULAR FULL-TIME EMPLOYMENT OPPORTUNITY The final filing date is Wednesday, December 3, 2025 at 5:00 pm The City of Sunnyvale is seeking a Human Services Manager to join the Housing Division of the Community Development Department. The Housing Division is a group of professionals dedicated to addressing the housing and human service needs of the community. The Human Services Manager will oversee a team of housing staff who focus on human services and unhoused services and programs within the division. Under general direction, the Human Services Manager will oversee coordination and implementation of new homeless service programs as well as manage existing funding partnerships which support housed and unhoused residents of Sunnyvale. The selected candidate will foster and maintain strategic partnerships with public and private entities to identify opportunities and deliver measurable results. The Human Services Manager will coordinate outreach and engagement strategies, attend public hearings as needed, and may serve as staff liaison between the City and partners countywide. Under general direction, plans, organizes, coordinates, and manages the City’s Homeless Services and Human Services programs, activities, strategies, and related administrative activities; coordinates projects and activities with other City departments and outside agencies; provides highly responsible staff assistance to the Housing Officer in areas of expertise; and performs related duties as assigned. SUPERVISION RECEIVED AND EXERCISED Receives general direction from the Housing Officer. Exercises direct supervision over professional and technical staff. DISTINGUISHING CHARACTERISTICS This classification is responsible for planning, organizing, and managing the City’s Homeless Services and Human Services programs, activities, strategies, policies, and related administrative activities. Incumbents are responsible for performing diverse, specialized, and complex work involving significant accountability and decision-making responsibilities in overseeing the day-to-day operations of the City’s Homeless Services and providing oversight for federally (CDBG and HOME) and locally funded Human Services. Employees serve as a specialist, liaison, and advocate for the City’s Homeless Services, with regular contact and interactions with City senior management positions, other public agencies, community organizations, regulatory and governmental agencies, and members of the public. Plans, develops, administers, implements, and oversees the daily functions, operations, and activities of the City’s Homeless Services. Oversees the City’s federal CDBG and HOME funding, including the development of the annual Action Plan and five year Consolidated Plan. Oversees the locally funded Human Services programs. Participates in the development and implementation of goals, objectives, policies, and priorities for the City’s Homeless Services; recommends appropriate services and staffing levels; recommends and administers policies and procedures. Develops, administers, and oversees program budget(s); determines funding needed for staffing, equipment, materials, and supplies; conducts studies to forecast spending and cost benefits for assigned projects; monitors expenditures; ensures compliance with budgeted funding. Evaluates operations and activities of assigned responsibilities; recommends improvements and modifications; prepares various reports on operations and activities. Drafts grant proposals and manages grant applications and reporting requirements; negotiates and administers contracts and agreements; provides oversight of contractors and program activities. Develops and implements communication strategies including public outreach strategies and the dissemination of materials related to homeless issues and services; identifies and maintains a network of service providers. Tracks and analyzes legislative activities and changes in laws and regulations to evaluate their impact on current and future City initiatives and actions. Collaborates with local, county, and state resources to create innovative programs aimed at reducing and ending homelessness in the City, including implementing regional strategies. Serves as liaison for assigned functions with other City departments, divisions, and outside agencies; provides staff support to commissions, committees, and task forces. Provides highly complex staff assistance to the Housing Officer; prepares reports and correspondence concerning new or ongoing programs and program effectiveness; prepares statistical reports as required; establishes and maintains working and official program files; ensures proper documentation of operations and activities. Reviews the work of staff to ensure compliance with applicable laws, codes, and regulations. Represents the City in meetings with members of other public and private organizations, community groups, contractors, and the public. Attends and participates in professional group meetings; stays abreast of new trends and strategies to mitigate homelessness. Monitors changes in regulations and technology that may affect operations; implements policy and procedural changes after approval. Answers questions and provides information to the public; investigates and responds to complaints and inquiries from the public, other departments, and agencies. Ensures staff observe and comply with all City and mandated safety rules, regulations, and protocols. Performs other duties as assigned. WORKING CONDITIONS Physical Demands:
This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation. Environmental Conditions:
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous substances. Employees may interact with upset staff and/or the public in interpreting and enforcing divisional policies and procedures. Education and Experience:
The minimum qualifications for education and experience can be met in the following way: A bachelor’s degree from an accredited college or university in public administration, business administration, social sciences, communications, planning, or related field; AND Four (4) years of increasingly responsible experience in homeless services, social work, human services, affordable housing, social justice, or related field, including one (1) year of experience in a lead or supervisory capacity. Licenses/Certificates:
Possession and continued maintenance of a valid class C California driver’s license or the ability to provide alternative transportation as approved by the appointing authority and a safe driving record. The application period closes on Wednesday, December 3, 2025, at 5:00 pm
If you are interested in this opportunity, please submit a City of Sunnyvale employment application and responses to the supplemental questions to the Department of Human Resources. Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted online through the City’s employment page. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral examination scheduled for Wednesday, December 17, 2025. Note: The examination process may be changed as deemed necessary by the Director of Human Resources. SELECTION PROCESS Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City’s Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the department tentatively scheduled for the week of January 5, 2026. Selection interviews will typically take place in-person, please plan accordingly. Any candidate selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a comprehensive background investigation, as well as medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate selected by the hiring department will be required to submit proof of education (i.e., original copy of the diploma or college/university transcripts). Any successful candidate selected by the hiring department will be required to submit proof of education (i.e., copy of the diploma or college/university transcripts). An applicant with a college degree obtained outside the United States must have education records evaluated by a credential evaluation service at the candidate’s expense. Candidates may utilize any third-party agency for the evaluation. If you search education equivalency verification or similar online, you will obtain results for agencies that provide this evaluation service. A conditional job offer cannot be made until the education has been evaluated and submitted to the Department of Human Resources. ADDITIONAL INFORMATION Summary of Management SMA Benefits Notice of CFRA (California Family Rights Act) Rights and Obligations For assistance on how to fill out your job application, watch the following video: How to Apply for a City of Sunnyvale Job The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status, or any other consideration made unlawful under any federal, state, or local laws. The City of Sunnyvale is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 730-7490 or recruitments@sunnyvale.ca.gov.
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REGULAR FULL-TIME EMPLOYMENT OPPORTUNITY The final filing date is Wednesday, December 3, 2025 at 5:00 pm The City of Sunnyvale is seeking a Human Services Manager to join the Housing Division of the Community Development Department. The Housing Division is a group of professionals dedicated to addressing the housing and human service needs of the community. The Human Services Manager will oversee a team of housing staff who focus on human services and unhoused services and programs within the division. Under general direction, the Human Services Manager will oversee coordination and implementation of new homeless service programs as well as manage existing funding partnerships which support housed and unhoused residents of Sunnyvale. The selected candidate will foster and maintain strategic partnerships with public and private entities to identify opportunities and deliver measurable results. The Human Services Manager will coordinate outreach and engagement strategies, attend public hearings as needed, and may serve as staff liaison between the City and partners countywide. Under general direction, plans, organizes, coordinates, and manages the City’s Homeless Services and Human Services programs, activities, strategies, and related administrative activities; coordinates projects and activities with other City departments and outside agencies; provides highly responsible staff assistance to the Housing Officer in areas of expertise; and performs related duties as assigned. SUPERVISION RECEIVED AND EXERCISED Receives general direction from the Housing Officer. Exercises direct supervision over professional and technical staff. DISTINGUISHING CHARACTERISTICS This classification is responsible for planning, organizing, and managing the City’s Homeless Services and Human Services programs, activities, strategies, policies, and related administrative activities. Incumbents are responsible for performing diverse, specialized, and complex work involving significant accountability and decision-making responsibilities in overseeing the day-to-day operations of the City’s Homeless Services and providing oversight for federally (CDBG and HOME) and locally funded Human Services. Employees serve as a specialist, liaison, and advocate for the City’s Homeless Services, with regular contact and interactions with City senior management positions, other public agencies, community organizations, regulatory and governmental agencies, and members of the public. Plans, develops, administers, implements, and oversees the daily functions, operations, and activities of the City’s Homeless Services. Oversees the City’s federal CDBG and HOME funding, including the development of the annual Action Plan and five year Consolidated Plan. Oversees the locally funded Human Services programs. Participates in the development and implementation of goals, objectives, policies, and priorities for the City’s Homeless Services; recommends appropriate services and staffing levels; recommends and administers policies and procedures. Develops, administers, and oversees program budget(s); determines funding needed for staffing, equipment, materials, and supplies; conducts studies to forecast spending and cost benefits for assigned projects; monitors expenditures; ensures compliance with budgeted funding. Evaluates operations and activities of assigned responsibilities; recommends improvements and modifications; prepares various reports on operations and activities. Drafts grant proposals and manages grant applications and reporting requirements; negotiates and administers contracts and agreements; provides oversight of contractors and program activities. Develops and implements communication strategies including public outreach strategies and the dissemination of materials related to homeless issues and services; identifies and maintains a network of service providers. Tracks and analyzes legislative activities and changes in laws and regulations to evaluate their impact on current and future City initiatives and actions. Collaborates with local, county, and state resources to create innovative programs aimed at reducing and ending homelessness in the City, including implementing regional strategies. Serves as liaison for assigned functions with other City departments, divisions, and outside agencies; provides staff support to commissions, committees, and task forces. Provides highly complex staff assistance to the Housing Officer; prepares reports and correspondence concerning new or ongoing programs and program effectiveness; prepares statistical reports as required; establishes and maintains working and official program files; ensures proper documentation of operations and activities. Reviews the work of staff to ensure compliance with applicable laws, codes, and regulations. Represents the City in meetings with members of other public and private organizations, community groups, contractors, and the public. Attends and participates in professional group meetings; stays abreast of new trends and strategies to mitigate homelessness. Monitors changes in regulations and technology that may affect operations; implements policy and procedural changes after approval. Answers questions and provides information to the public; investigates and responds to complaints and inquiries from the public, other departments, and agencies. Ensures staff observe and comply with all City and mandated safety rules, regulations, and protocols. Performs other duties as assigned. WORKING CONDITIONS Physical Demands:
This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation. Environmental Conditions:
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous substances. Employees may interact with upset staff and/or the public in interpreting and enforcing divisional policies and procedures. Education and Experience:
The minimum qualifications for education and experience can be met in the following way: A bachelor’s degree from an accredited college or university in public administration, business administration, social sciences, communications, planning, or related field; AND Four (4) years of increasingly responsible experience in homeless services, social work, human services, affordable housing, social justice, or related field, including one (1) year of experience in a lead or supervisory capacity. Licenses/Certificates:
Possession and continued maintenance of a valid class C California driver’s license or the ability to provide alternative transportation as approved by the appointing authority and a safe driving record. The application period closes on Wednesday, December 3, 2025, at 5:00 pm
If you are interested in this opportunity, please submit a City of Sunnyvale employment application and responses to the supplemental questions to the Department of Human Resources. Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted online through the City’s employment page. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral examination scheduled for Wednesday, December 17, 2025. Note: The examination process may be changed as deemed necessary by the Director of Human Resources. SELECTION PROCESS Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City’s Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the department tentatively scheduled for the week of January 5, 2026. Selection interviews will typically take place in-person, please plan accordingly. Any candidate selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a comprehensive background investigation, as well as medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate selected by the hiring department will be required to submit proof of education (i.e., original copy of the diploma or college/university transcripts). Any successful candidate selected by the hiring department will be required to submit proof of education (i.e., copy of the diploma or college/university transcripts). An applicant with a college degree obtained outside the United States must have education records evaluated by a credential evaluation service at the candidate’s expense. Candidates may utilize any third-party agency for the evaluation. If you search education equivalency verification or similar online, you will obtain results for agencies that provide this evaluation service. A conditional job offer cannot be made until the education has been evaluated and submitted to the Department of Human Resources. ADDITIONAL INFORMATION Summary of Management SMA Benefits Notice of CFRA (California Family Rights Act) Rights and Obligations For assistance on how to fill out your job application, watch the following video: How to Apply for a City of Sunnyvale Job The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status, or any other consideration made unlawful under any federal, state, or local laws. The City of Sunnyvale is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 730-7490 or recruitments@sunnyvale.ca.gov.
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