Stanford Medicine Children's Health
Performance Improvement Specialist
Stanford Medicine Children's Health, Palo Alto, California, United States, 94306
Job ID
LP_00025008-516
Company Description At Lucile Packard Children’s Hospital Stanford, we know world‑renowned care begins with world‑class caring. That’s why we combine advanced technologies and breakthrough discoveries with family‑centered care. We provide our caregivers with continuing education and state‑of‑the‑art facilities, including the newly remodeled Lucile Packard Children’s Hospital Stanford. Join us on our mission to heal humanity, one child and family at a time.
Job Summary The Performance Improvement Specialist works independently to support the implementation of effective, efficient and continuously improved programs, projects and processes within the hospital, and is accountable for achieving excellence in these areas to create measurable, sustainable change. The role’s purpose is also to support the development of a culture of continuous improvement within the organization, through delivery of improvement, facilitation, coaching and guidance. The Performance Improvement Specialist acts independently as a lead and partners with Performance Improvement Associates and Coordinators in the improvement work.
Essential Functions
Work across the organization to independently support identified transformational improvement programs and projects, utilizing improvement science practices.
Ensure that improvement efforts are aligned with the wider organizational objectives.
Collaborate with operational leadership and manage process improvement programs and projects that support various areas of the hospital.
Utilize various improvement science methods to support teams to solve problems.
Incorporate improvement science and project management methods into particular programs and projects as appropriate.
Apply a high level of analytical skills to manipulate and analyze data and use this data to make decisions and solve potential problems.
Serve as a supporting resource for Performance Improvement Advisors and Directors in performance improvement efforts.
Provide guidance to Performance Improvement Associates and Coordinators.
Provide support and guidance to teams implementing improvement initiatives within the organization.
Train, coach, and mentor department staff as well as other hospital employees as needed on process improvement principles and relevant tools.
Deliver clear and concise advice and responses in a pressured environment; a flexible and adaptable nature is required to respond to an often changing direction and priorities and to effectively manage others.
Assist leadership with annual plan deployment cycle, including contributing to the development and deployment of goals, and the check/adjust process.
Analyze work streams and data trends and identify issues. Raise issues identified with Managers and Directors and collaborate to analyze alternatives to determine best outcomes.
Participate actively in internal operational improvements within the Department.
Assist with recruiting by participating in candidate screening.
Perform other related and incidental duties as needed or assigned.
Qualifications Minimum Qualifications Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education:
Bachelor’s degree in business administration, healthcare administration, public health, nursing, public administration, finance, mechanical, electrical, industrial, operations, or civil engineering from an accredited college or university.
Experience:
Three (3) years of progressively responsible and directly related work experience.
License/Certification:
None required.
Knowledge
Thought leader and operational expert around process and transformation.
Ability to apply improvement science practices to programs and projects you are leading.
Knowledge of Lean, JIT, Six Sigma and Flow Manufacturing techniques.
Can coach on the development and implementation of daily management systems.
Ability to plan, organize, prioritize, work independently, meet deadlines and deliver projects to agreed scopes.
Ability to perform business analytics, including data manipulation, reporting and analysis and be able to present this to an audience so they understand the findings.
Ability to coach and train staff at all levels within an organization on applying improvement science principles.
Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising, as well as flawless written communication.
Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation.
Ability to provide leadership and influence others.
Ability to manage multiple changing priorities and work effectively in a team or independent setting.
Ability to make presentations to groups in a training or facilitation role in a confident and engaging manner.
Ability to confidently liaise internally and externally to build relationships, influence, gain and share knowledge and experience and, where necessary, discuss and resolve issues.
Ability to develop a sound knowledge of stakeholders and anticipate and respond to stakeholder needs.
Ability to work independently and as part of a team to achieve goals and objectives.
Physical Requirements The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Additional Information Compensation is based on the level and requirements of the role. Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, and internal equity and alignment with market data. Typically, new team members join at the minimum to mid salary range.
Pay Range (Hourly) $45.98 to $60.96
Stanford Medicine Children’s Health (SMCH) strongly values diversity and is committed to equal opportunity and non‑discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.
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Company Description At Lucile Packard Children’s Hospital Stanford, we know world‑renowned care begins with world‑class caring. That’s why we combine advanced technologies and breakthrough discoveries with family‑centered care. We provide our caregivers with continuing education and state‑of‑the‑art facilities, including the newly remodeled Lucile Packard Children’s Hospital Stanford. Join us on our mission to heal humanity, one child and family at a time.
Job Summary The Performance Improvement Specialist works independently to support the implementation of effective, efficient and continuously improved programs, projects and processes within the hospital, and is accountable for achieving excellence in these areas to create measurable, sustainable change. The role’s purpose is also to support the development of a culture of continuous improvement within the organization, through delivery of improvement, facilitation, coaching and guidance. The Performance Improvement Specialist acts independently as a lead and partners with Performance Improvement Associates and Coordinators in the improvement work.
Essential Functions
Work across the organization to independently support identified transformational improvement programs and projects, utilizing improvement science practices.
Ensure that improvement efforts are aligned with the wider organizational objectives.
Collaborate with operational leadership and manage process improvement programs and projects that support various areas of the hospital.
Utilize various improvement science methods to support teams to solve problems.
Incorporate improvement science and project management methods into particular programs and projects as appropriate.
Apply a high level of analytical skills to manipulate and analyze data and use this data to make decisions and solve potential problems.
Serve as a supporting resource for Performance Improvement Advisors and Directors in performance improvement efforts.
Provide guidance to Performance Improvement Associates and Coordinators.
Provide support and guidance to teams implementing improvement initiatives within the organization.
Train, coach, and mentor department staff as well as other hospital employees as needed on process improvement principles and relevant tools.
Deliver clear and concise advice and responses in a pressured environment; a flexible and adaptable nature is required to respond to an often changing direction and priorities and to effectively manage others.
Assist leadership with annual plan deployment cycle, including contributing to the development and deployment of goals, and the check/adjust process.
Analyze work streams and data trends and identify issues. Raise issues identified with Managers and Directors and collaborate to analyze alternatives to determine best outcomes.
Participate actively in internal operational improvements within the Department.
Assist with recruiting by participating in candidate screening.
Perform other related and incidental duties as needed or assigned.
Qualifications Minimum Qualifications Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education:
Bachelor’s degree in business administration, healthcare administration, public health, nursing, public administration, finance, mechanical, electrical, industrial, operations, or civil engineering from an accredited college or university.
Experience:
Three (3) years of progressively responsible and directly related work experience.
License/Certification:
None required.
Knowledge
Thought leader and operational expert around process and transformation.
Ability to apply improvement science practices to programs and projects you are leading.
Knowledge of Lean, JIT, Six Sigma and Flow Manufacturing techniques.
Can coach on the development and implementation of daily management systems.
Ability to plan, organize, prioritize, work independently, meet deadlines and deliver projects to agreed scopes.
Ability to perform business analytics, including data manipulation, reporting and analysis and be able to present this to an audience so they understand the findings.
Ability to coach and train staff at all levels within an organization on applying improvement science principles.
Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising, as well as flawless written communication.
Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation.
Ability to provide leadership and influence others.
Ability to manage multiple changing priorities and work effectively in a team or independent setting.
Ability to make presentations to groups in a training or facilitation role in a confident and engaging manner.
Ability to confidently liaise internally and externally to build relationships, influence, gain and share knowledge and experience and, where necessary, discuss and resolve issues.
Ability to develop a sound knowledge of stakeholders and anticipate and respond to stakeholder needs.
Ability to work independently and as part of a team to achieve goals and objectives.
Physical Requirements The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Additional Information Compensation is based on the level and requirements of the role. Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, and internal equity and alignment with market data. Typically, new team members join at the minimum to mid salary range.
Pay Range (Hourly) $45.98 to $60.96
Stanford Medicine Children’s Health (SMCH) strongly values diversity and is committed to equal opportunity and non‑discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.
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