General Dynamics Information Technology
Associate Help Desk Technician - All shifts available - Active Top Secret requir
General Dynamics Information Technology, Washington, District of Columbia, us, 20022
Associate Help Desk Technician – All shifts available – Active Top Secret required
Join to apply for the
Associate Help Desk Technician – All shifts available – Active Top Secret required
role at
General Dynamics Information Technology .
Job Qualifications
Customer Service
Information Technology (IT) Support
Problem Resolution
Job Description GDIT offers an opportunity for a Help Desk Technician to provide world‑class IT support to governmental clients. In this role you are the first point of contact, delivering technical support via phone, chat, email, tickets, and deskside support. You will handle troubleshooting of Microsoft Windows, macOS, desktop, notebooks, printers, iPads, and peripherals, and provide support for Microsoft Office 365 and Active Directory.
How a Help Desk Technician Will Make An Impact
Providing a high level of technical support and service to onsite and remote customers.
Demonstrating attention to detail, problem solving, and desire to provide a great customer experience.
Delivering excellent customer service via phone, chat, email, tickets and deskside support.
Supporting on‑site installation and repair of desktops, notebooks, printers, iPads, and peripherals.
Troubleshooting and resolving issues with Microsoft Windows and macOS.
Diagnoses hardware, software, and user problems and recommends corrective actions or procedural changes.
Supporting Microsoft Office 365 and Active Directory products.
Documenting and tracking customer incidents and requests via ticketing management system.
Following resolution process and efficiently escalating tickets to appropriate teams when applicable.
Isolating and resolving issues with individual workstations.
Using advanced skills to set up shared drives, map network drives, install and update software, etc.
What You’ll Need To Succeed
Required Experience: Bachelor’s Degree in IT or related discipline, or a minimum of 4 years of related experience.
Required Technical Skills: Technical support, networking, application support, problem solving.
Required Certifications: CompTIA Security+ required within 6 months of start date.
Security Clearance Level: Active Top Secret with SCI eligibility.
Required Skills and Abilities: Excellent verbal and written communication, collaborative and adaptable. Must pass a basic English Language assessment test.
Location: On Customer Site, Washington, District of Columbia.
Shift Options
Mon‑Fri Option 1: 0800 – 1630 with 2 weekends per month and occasional other shifts.
Option 2: 1600 – 0000 Sat‑Wed.
Option 3: 1600 – 0000 Thu‑Mon.
Option 4: 0000 – 0800 Sat‑Wed.
Option 5: 0000 – 0800 Thu‑Mon.
Everyone must work 4 holidays per year.
Additional Information Scheduled Weekly Hours: 40
Travel Required: 10‑25%
Telecommuting Options: Onsite
Work Location: USA DC Washington
Our benefits package includes medical, dental, vision, 401(k), paid time off, and various insurance options to support work/life balance.
Referrals increase your chances of interviewing at General Dynamics Information Technology by 2x.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
#J-18808-Ljbffr
Associate Help Desk Technician – All shifts available – Active Top Secret required
role at
General Dynamics Information Technology .
Job Qualifications
Customer Service
Information Technology (IT) Support
Problem Resolution
Job Description GDIT offers an opportunity for a Help Desk Technician to provide world‑class IT support to governmental clients. In this role you are the first point of contact, delivering technical support via phone, chat, email, tickets, and deskside support. You will handle troubleshooting of Microsoft Windows, macOS, desktop, notebooks, printers, iPads, and peripherals, and provide support for Microsoft Office 365 and Active Directory.
How a Help Desk Technician Will Make An Impact
Providing a high level of technical support and service to onsite and remote customers.
Demonstrating attention to detail, problem solving, and desire to provide a great customer experience.
Delivering excellent customer service via phone, chat, email, tickets and deskside support.
Supporting on‑site installation and repair of desktops, notebooks, printers, iPads, and peripherals.
Troubleshooting and resolving issues with Microsoft Windows and macOS.
Diagnoses hardware, software, and user problems and recommends corrective actions or procedural changes.
Supporting Microsoft Office 365 and Active Directory products.
Documenting and tracking customer incidents and requests via ticketing management system.
Following resolution process and efficiently escalating tickets to appropriate teams when applicable.
Isolating and resolving issues with individual workstations.
Using advanced skills to set up shared drives, map network drives, install and update software, etc.
What You’ll Need To Succeed
Required Experience: Bachelor’s Degree in IT or related discipline, or a minimum of 4 years of related experience.
Required Technical Skills: Technical support, networking, application support, problem solving.
Required Certifications: CompTIA Security+ required within 6 months of start date.
Security Clearance Level: Active Top Secret with SCI eligibility.
Required Skills and Abilities: Excellent verbal and written communication, collaborative and adaptable. Must pass a basic English Language assessment test.
Location: On Customer Site, Washington, District of Columbia.
Shift Options
Mon‑Fri Option 1: 0800 – 1630 with 2 weekends per month and occasional other shifts.
Option 2: 1600 – 0000 Sat‑Wed.
Option 3: 1600 – 0000 Thu‑Mon.
Option 4: 0000 – 0800 Sat‑Wed.
Option 5: 0000 – 0800 Thu‑Mon.
Everyone must work 4 holidays per year.
Additional Information Scheduled Weekly Hours: 40
Travel Required: 10‑25%
Telecommuting Options: Onsite
Work Location: USA DC Washington
Our benefits package includes medical, dental, vision, 401(k), paid time off, and various insurance options to support work/life balance.
Referrals increase your chances of interviewing at General Dynamics Information Technology by 2x.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
#J-18808-Ljbffr