Reserv
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About Reserv Reserv is an insurtech creating and incubating cutting‑edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture‑backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long‑standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
Description We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long‑standing challenges of the claims role sounds exciting, we can’t wait to meet you.
About the role As a Claims Director at Reserv, you will lead a team of Claims Managers overseeing long‑haul trucking APD and Bodily Injury claims professionals. You will drive operational effectiveness with a focus on leveraging technology and analytics to improve efficiency and performance in handling trucking claims. Your responsibilities will include working with your team, customers, and clients to ensure high‑quality standards are maintained, while adhering to regulatory requirements and internal and external contractual SLAs.
Who you are
Highly motivated and growth‑oriented
Subject‑matter expert in commercial transportation claims, including coverage and litigation. Experienced in reviewing and analyzing contracts
Tech‑oriented. Passionate about building a tech‑driven claims organization and delivering excellent service, with proven results leveraging technology and analytics
Passionate claims professional who cares about their team, the customer, and their experience
Empathetic leader. Exercises empathy and patience towards everyone you interact with
Sense of urgency – at all times (does not mean working at all hours)
Creative. Challenges existing assumptions and finds ways of leveraging technology and the talents of your team to address problems
Curious. Wants to know the whole story to make the right decisions early and be decisive when it counts
Problem solver. Able to take a deep dive into details while staying focused on the big picture
Anti‑status quo. Takes action to improve things rather than just wishing for change
Communicative. Comfortable with and understands the importance of phone communications throughout the claims process
Has a sense of humor – claims are hard enough as it is
What we need
Manage a unit of long‑haul/interstate trucking bodily injury and APD managers overseeing a team of desk‑level Claims Professionals
Be consistently dependable in achieving or exceeding goals and overcoming obstacles
Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
Align team with client and customer expectations of the claims process
Serve as a resource for escalated claims
Responsible for accuracy and adequacy of all aspects of claim reserving
Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
Foster a positive work environment, promote teamwork, and encourage professional growth and development
Execute on performance management; attract, hire, retain and provide high level of training
Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims‑related issues
Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation
Requirements
Bachelor’s degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus
10+ years in insurance claims management experience in commercial auto with a focus on bodily injury
Minimum of 5 years of experience concentrated in commercial transportation (interstate trucking) claims, ideally with:
Third‑party bodily injury, including catastrophic losses
UM/UIM bodily injury
Litigation experience
MCS90 and its state equivalents
5+ years management experience with preference for experience managing in a remote environment
Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
Demonstrated commitment to quality, accuracy, and attention to detail
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Benefits
Generous health‑insurance package with nationwide coverage, vision, and dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy
Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun
Apple laptop, large second monitor, and other quality‑of‑life equipment you may want. Technology is something that should make your life easier, not harder!
Additionally, we will
Listen to your feedback to enhance and improve upon the long‑standing challenges of an adjuster and the claims role
Work toward reducing and eliminating all the administrative work from an adjuster role
Foster a culture of empathy, transparency, and empowerment in a remote‑first environment
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first‑principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
Seniority level Director
Employment type Full‑time
Job function Management and Manufacturing
Industries Technology, Information and Internet
#J-18808-Ljbffr
About Reserv Reserv is an insurtech creating and incubating cutting‑edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture‑backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long‑standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
Description We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long‑standing challenges of the claims role sounds exciting, we can’t wait to meet you.
About the role As a Claims Director at Reserv, you will lead a team of Claims Managers overseeing long‑haul trucking APD and Bodily Injury claims professionals. You will drive operational effectiveness with a focus on leveraging technology and analytics to improve efficiency and performance in handling trucking claims. Your responsibilities will include working with your team, customers, and clients to ensure high‑quality standards are maintained, while adhering to regulatory requirements and internal and external contractual SLAs.
Who you are
Highly motivated and growth‑oriented
Subject‑matter expert in commercial transportation claims, including coverage and litigation. Experienced in reviewing and analyzing contracts
Tech‑oriented. Passionate about building a tech‑driven claims organization and delivering excellent service, with proven results leveraging technology and analytics
Passionate claims professional who cares about their team, the customer, and their experience
Empathetic leader. Exercises empathy and patience towards everyone you interact with
Sense of urgency – at all times (does not mean working at all hours)
Creative. Challenges existing assumptions and finds ways of leveraging technology and the talents of your team to address problems
Curious. Wants to know the whole story to make the right decisions early and be decisive when it counts
Problem solver. Able to take a deep dive into details while staying focused on the big picture
Anti‑status quo. Takes action to improve things rather than just wishing for change
Communicative. Comfortable with and understands the importance of phone communications throughout the claims process
Has a sense of humor – claims are hard enough as it is
What we need
Manage a unit of long‑haul/interstate trucking bodily injury and APD managers overseeing a team of desk‑level Claims Professionals
Be consistently dependable in achieving or exceeding goals and overcoming obstacles
Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
Align team with client and customer expectations of the claims process
Serve as a resource for escalated claims
Responsible for accuracy and adequacy of all aspects of claim reserving
Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
Foster a positive work environment, promote teamwork, and encourage professional growth and development
Execute on performance management; attract, hire, retain and provide high level of training
Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims‑related issues
Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation
Requirements
Bachelor’s degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus
10+ years in insurance claims management experience in commercial auto with a focus on bodily injury
Minimum of 5 years of experience concentrated in commercial transportation (interstate trucking) claims, ideally with:
Third‑party bodily injury, including catastrophic losses
UM/UIM bodily injury
Litigation experience
MCS90 and its state equivalents
5+ years management experience with preference for experience managing in a remote environment
Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
Demonstrated commitment to quality, accuracy, and attention to detail
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Benefits
Generous health‑insurance package with nationwide coverage, vision, and dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy
Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun
Apple laptop, large second monitor, and other quality‑of‑life equipment you may want. Technology is something that should make your life easier, not harder!
Additionally, we will
Listen to your feedback to enhance and improve upon the long‑standing challenges of an adjuster and the claims role
Work toward reducing and eliminating all the administrative work from an adjuster role
Foster a culture of empathy, transparency, and empowerment in a remote‑first environment
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first‑principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
Seniority level Director
Employment type Full‑time
Job function Management and Manufacturing
Industries Technology, Information and Internet
#J-18808-Ljbffr