Highgate
Highgate Hotels is a leading real‑estate investment and hospitality management company with over $15 billion in assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30‑year track record as an innovator in the hospitality industry, Highgate provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. The company has built a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. Highgate’s industry‑leading revenue‑management tools efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
Director of Housekeeping The Director of Housekeeping is responsible for the overall operation of the housekeeping department, ensuring an attentive, friendly, efficient, and courteous service that provides guests with a clean and safe environment throughout their stay. The role also involves managing expenses, maximizing service levels, and maintaining compliance with company standards and risk‑management policies.
Responsibilities
Motivate, coach, counsel, and discipline all housekeeping personnel in accordance with Highgate Hotel SOPs.
Ensure compliance with Standard of the Week training and other effective training steps.
Establish and maintain a regularly scheduled cleaning program and detailed checklists for each position.
Maintain and control all housekeeping equipment.
Ensure compliance with all corporate risk‑management standards (MSDS, HazComm, etc.).
Conduct monthly inventories of guest supplies and cleaning supplies.
Manage large guest‑room turns efficiently.
Ensure consistency with departmental opening and closing procedures.
Manage vendor contracts such as dry cleaners and window washers.
Conduct all housekeeping interviews and follow hiring procedures following company SOPs.
Develop employee morale and provide ongoing training.
Inspect rooms daily and schedule supervisor inspections.
Inspect all VIP rooms prior to arrival.
Ensure public areas, guest rooms, and back‑of‑house areas meet Highgate standards.
Maintain required par levels of all housekeeping and laundry supplies.
Conduct monthly and quarterly inventories, promptly resolving any discrepancies.
Ensure guest privacy and security by following company procedures.
Monitor work orders and submit to Engineering, following up for completion.
Conduct pre‑shift meetings for room attendants and housemen.
Balance and clear room status nightly, resolving discrepancies with the PMS report.
Review housekeeping staff hours for payroll and submit to Accounting.
Prepare schedules based on forecasts, payroll budgets, and productivity requirements.
Maintain SOPs regarding purchase orders, invoice vouchering, and checkbook accounting.
Promote open communication with managers, employees, and other departments.
Implement all company policies and house rules.
Ensure sign‑off of all service standards and position competencies.
Use pagers, radios, and proper etiquette for communication.
Organize large turn days, including group check‑ins/check‑outs.
Monitor out‑of‑order, out‑of‑service, and show rooms.
Maintain constant communication with Guest Services.
Address special requests, VIPs, and connecting rooms.
Maintain and monitor “Lost and Found” procedures and policies.
Establish and maintain key‑control systems.
Participate in departmental monthly meetings.
Contribute to Medallia score improvements.
Monitor VIPs, special guests, and requests.
Review housekeeping log book and guest request log daily.
Qualifications
At least 3 years of progressive experience in a hotel or related field; or a 4‑year college degree with at least 1 year of related experience; or a 2‑year college degree with 2+ years of related experience.
Supervisory experience required.
Proficiency with MS Word and MS Excel.
Long hours may be required.
Ability to exert up to 50 pounds of force occasionally and up to 20 pounds of force frequently in lifting, carrying, pushing, or pulling.
Effective verbal and written communication skills at all levels.
Strong listening, clarifying, and problem‑solving skills.
Ability to multitask, prioritize, and meet deadlines.
Appear consistently professional with nametags and grooming standards.
Attendance and reliability in compliance with scheduling needs.
Adherence to high standards of confidentiality and privacy.
Willingness to perform additional duties as requested by management.
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With a 30‑year track record as an innovator in the hospitality industry, Highgate provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. The company has built a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. Highgate’s industry‑leading revenue‑management tools efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
Director of Housekeeping The Director of Housekeeping is responsible for the overall operation of the housekeeping department, ensuring an attentive, friendly, efficient, and courteous service that provides guests with a clean and safe environment throughout their stay. The role also involves managing expenses, maximizing service levels, and maintaining compliance with company standards and risk‑management policies.
Responsibilities
Motivate, coach, counsel, and discipline all housekeeping personnel in accordance with Highgate Hotel SOPs.
Ensure compliance with Standard of the Week training and other effective training steps.
Establish and maintain a regularly scheduled cleaning program and detailed checklists for each position.
Maintain and control all housekeeping equipment.
Ensure compliance with all corporate risk‑management standards (MSDS, HazComm, etc.).
Conduct monthly inventories of guest supplies and cleaning supplies.
Manage large guest‑room turns efficiently.
Ensure consistency with departmental opening and closing procedures.
Manage vendor contracts such as dry cleaners and window washers.
Conduct all housekeeping interviews and follow hiring procedures following company SOPs.
Develop employee morale and provide ongoing training.
Inspect rooms daily and schedule supervisor inspections.
Inspect all VIP rooms prior to arrival.
Ensure public areas, guest rooms, and back‑of‑house areas meet Highgate standards.
Maintain required par levels of all housekeeping and laundry supplies.
Conduct monthly and quarterly inventories, promptly resolving any discrepancies.
Ensure guest privacy and security by following company procedures.
Monitor work orders and submit to Engineering, following up for completion.
Conduct pre‑shift meetings for room attendants and housemen.
Balance and clear room status nightly, resolving discrepancies with the PMS report.
Review housekeeping staff hours for payroll and submit to Accounting.
Prepare schedules based on forecasts, payroll budgets, and productivity requirements.
Maintain SOPs regarding purchase orders, invoice vouchering, and checkbook accounting.
Promote open communication with managers, employees, and other departments.
Implement all company policies and house rules.
Ensure sign‑off of all service standards and position competencies.
Use pagers, radios, and proper etiquette for communication.
Organize large turn days, including group check‑ins/check‑outs.
Monitor out‑of‑order, out‑of‑service, and show rooms.
Maintain constant communication with Guest Services.
Address special requests, VIPs, and connecting rooms.
Maintain and monitor “Lost and Found” procedures and policies.
Establish and maintain key‑control systems.
Participate in departmental monthly meetings.
Contribute to Medallia score improvements.
Monitor VIPs, special guests, and requests.
Review housekeeping log book and guest request log daily.
Qualifications
At least 3 years of progressive experience in a hotel or related field; or a 4‑year college degree with at least 1 year of related experience; or a 2‑year college degree with 2+ years of related experience.
Supervisory experience required.
Proficiency with MS Word and MS Excel.
Long hours may be required.
Ability to exert up to 50 pounds of force occasionally and up to 20 pounds of force frequently in lifting, carrying, pushing, or pulling.
Effective verbal and written communication skills at all levels.
Strong listening, clarifying, and problem‑solving skills.
Ability to multitask, prioritize, and meet deadlines.
Appear consistently professional with nametags and grooming standards.
Attendance and reliability in compliance with scheduling needs.
Adherence to high standards of confidentiality and privacy.
Willingness to perform additional duties as requested by management.
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