Live Nation
LN Venues, Venue Applications Support Analyst Lead
Live Nation, Chicago, Illinois, United States, 60290
LN Venues, Venue Applications Support Analyst Lead
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.
Job Summary Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales, we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog‑friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support, it’s no wonder we are certified as a “Great Place to Work” organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
THE JOB The Venue Applications Support Analyst (VAST) Team Lead maintains data integrity of IT applications used at Live Nation amphitheaters, clubs, and theatres. Stakeholders throughout Live Nation rely on consistent, accurate data to make informed business decisions and operate IT applications seamlessly. As end users interact daily with venue applications, the VAST Analyst reviews newly created data and curates it for enterprise‑level reporting standards. The VAST Analyst also defines required functionality and data formats as venues adopt new applications to meet operational needs. The analyst supports the interdependencies between venue operations and business analytics. Point‑of‑Sale system stability remains a high priority, while opportunities continue to emerge among other venue IT applications: Time & Attendance, Digital Signage, CCTV, and more. The VAST Analyst performs nearly all duties remotely, although onsite venue engagements throughout the US arise occasionally. Live events provide crucial revenue‑earning opportunities and occur after conventional business hours, so partner stakeholders may periodically contact the VAST Analyst during these time periods.
What This Role Will Do
Input new application data: retail items, employee credentials, reporting objects, etc.
Cleanse historical data points to align with new system structures and standards
Maintain established SKU‑based data structures for enterprise‑level reports
Gather requirements and manage timelines to integrate applications for venues
Document system policies, procedures, and architecture for cross‑functional training
Diagnose root cause and exposure to the enterprise as new system issues arise
Establish processes to administer complex systems with improved efficiency
Provide cross‑functional subject matter expertise and support for new venue IT initiatives
Support team of analysts as needed
What This Person Will Bring
Outstanding attention to detail for identifying patterns and curating obscure system data
Intermediate knowledge of Microsoft Excel, including use of formulas and pivot tables
Diligence in troubleshooting complex problems with little information to reach resolution
Familiarity with multi‑location enterprises and unifying different data sources
Ability to reprioritize tasks rapidly without missing deadlines in an ever‑changing business
Exceptional professionalism through written and verbal communications
Positive, team‑first attitude and consistent interest for the subject matter
Willingness to travel up to 20%, possibly skewed seasonally
A technology/analytics credential from an accredited university will help, but is not required
Benefits & Perks
Health:
Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and flexible or health savings accounts (FSA or HSA)
Yourself:
Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
Wealth:
401(k) program with company match, stock reimbursement program
Family:
New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
Career:
Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
Others:
Volunteer time off, crowdfunding match
Equal Employment Opportunity We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, sexual orientation, intersectionality, or any other basis protected by applicable law. We provide reasonable accommodations for qualified individuals with disabilities and other protected characteristics.
Hiring Practices The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting, and search firms.
Compensation Expected compensation: $76,000.00 USD – $95,000.00 USD (factors include market location, qualifications, skills, and experience).
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industry Entertainment Providers
#J-18808-Ljbffr
Job Summary Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales, we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog‑friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support, it’s no wonder we are certified as a “Great Place to Work” organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
THE JOB The Venue Applications Support Analyst (VAST) Team Lead maintains data integrity of IT applications used at Live Nation amphitheaters, clubs, and theatres. Stakeholders throughout Live Nation rely on consistent, accurate data to make informed business decisions and operate IT applications seamlessly. As end users interact daily with venue applications, the VAST Analyst reviews newly created data and curates it for enterprise‑level reporting standards. The VAST Analyst also defines required functionality and data formats as venues adopt new applications to meet operational needs. The analyst supports the interdependencies between venue operations and business analytics. Point‑of‑Sale system stability remains a high priority, while opportunities continue to emerge among other venue IT applications: Time & Attendance, Digital Signage, CCTV, and more. The VAST Analyst performs nearly all duties remotely, although onsite venue engagements throughout the US arise occasionally. Live events provide crucial revenue‑earning opportunities and occur after conventional business hours, so partner stakeholders may periodically contact the VAST Analyst during these time periods.
What This Role Will Do
Input new application data: retail items, employee credentials, reporting objects, etc.
Cleanse historical data points to align with new system structures and standards
Maintain established SKU‑based data structures for enterprise‑level reports
Gather requirements and manage timelines to integrate applications for venues
Document system policies, procedures, and architecture for cross‑functional training
Diagnose root cause and exposure to the enterprise as new system issues arise
Establish processes to administer complex systems with improved efficiency
Provide cross‑functional subject matter expertise and support for new venue IT initiatives
Support team of analysts as needed
What This Person Will Bring
Outstanding attention to detail for identifying patterns and curating obscure system data
Intermediate knowledge of Microsoft Excel, including use of formulas and pivot tables
Diligence in troubleshooting complex problems with little information to reach resolution
Familiarity with multi‑location enterprises and unifying different data sources
Ability to reprioritize tasks rapidly without missing deadlines in an ever‑changing business
Exceptional professionalism through written and verbal communications
Positive, team‑first attitude and consistent interest for the subject matter
Willingness to travel up to 20%, possibly skewed seasonally
A technology/analytics credential from an accredited university will help, but is not required
Benefits & Perks
Health:
Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and flexible or health savings accounts (FSA or HSA)
Yourself:
Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
Wealth:
401(k) program with company match, stock reimbursement program
Family:
New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
Career:
Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
Others:
Volunteer time off, crowdfunding match
Equal Employment Opportunity We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, sexual orientation, intersectionality, or any other basis protected by applicable law. We provide reasonable accommodations for qualified individuals with disabilities and other protected characteristics.
Hiring Practices The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting, and search firms.
Compensation Expected compensation: $76,000.00 USD – $95,000.00 USD (factors include market location, qualifications, skills, and experience).
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industry Entertainment Providers
#J-18808-Ljbffr