RTD
Public Safety Software Suite Administrator
At Regional Transportation District (RTD), we make lives better through connections. When you join RTD you will be among dedicated employees exhibiting RTD’s values of passion, respect, diversity, trustworthiness, collaboration and ownership. RTD is committed to an inclusive and diverse workplace.
RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits (RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)
The Public Safety Software Suite Administrator is responsible for technical support, configuration, GIS integration and user administration for Motorola PremierOne CAD, RMS and Mobile systems, as well as a suite of other public safety and administrative applications. This role acts as a critical link and liaison between system users, internal IT and GIS departments, third‑party vendors and Motorola support teams. The administrator ensures secure, efficient and reliable system performance to support RTD’s public safety technology operations.
DUTIES & RESPONSIBILITIES
Maintain and enhance systems; test and support a variety of specialized public safety computer software, components and devices.
Create and maintain security groups and user roles for a variety of public safety software programs.
Analyze, diagnose, triage, document and collaborate with numerous RTD departments and third‑party vendors to resolve system incidents/problems.
Assist in analyzing system requirements and planning upgrades and installations.
Support database backups and maintain detailed documentation related to configuration, administration, workflows and troubleshooting.
Assist with the collection, structuring and data modeling of comprehensive quantitative and qualitative crime data reports for internal stakeholders to support data‑driven decision making, strategic planning, performance management and continuous improvement.
OTHER
All job‑related duties as assigned.
QUALIFICATIONS
Bachelor’s Degree in Computer Information Systems and/or Criminal Justice with computer system coursework or related field is preferred.
A minimum of 5 years of experience with system administration in a public safety environment required. Direct experience evaluating and administering Computer‑Aided Dispatch (CAD) and Records Management System (RMS) is preferred.
A minimum of 5 years’ experience working on public safety workflows, dispatch operations and system integrations.
A minimum of 5 years’ experience in managed services or system administration roles supporting multi‑vendor environments preferred.
Demonstrate strong knowledge of ACT and SSRS Reporting Services.
Familiarity with enterprise infrastructure and incident management practices.
Strong communication, analytical and documentation skills.
Proficient with Microsoft Office Suite.
Ability to communicate effectively, orally and in writing.
Ability to use sound judgment.
Ability to manage time and workload effectively, which includes planning, organizing and prioritizing with attention to details.
Ability to research and evaluate technical information in reference to hardware and software for network performance.
Ability to work a flexible schedule that supports a 24/7 operation.
PREFERRED
Experience with Motorola PremierOne Suite and public safety IT operations.
Proficiency with GIS tools (ArcGIS, QGIS, ESRI‑based platforms).
WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS
The work environment is a typical office environment with minimal exposure to excessive noise or adverse environmental issues.
Work is performed in office and field environments.
May involve exposure to sensitive, graphic or potentially disturbing information or materials.
We will be accepting applications until November 17th, 2025.
CAREER MAP Based on job performance, experience, education and position availability, the next step on the career map for this position may be other Systems Administrator positions within the organization.
PAY RANGE $71,043.00 – $100,348.50 Annual
EEO POLICY AND ADA ACCOMMODATIONS RTD is proud to be an Equal Opportunity Employer, supporting diversity, equity and inclusion in the workplace. All applicants will be considered for employment regardless of the race, sex, disability status or any other characteristic protected by law. We encourage candidates from all identities, backgrounds and abilities to apply. We provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information or military status. RTD is committed to the full inclusion of all qualified individuals. If you have a disability and require a reasonable accommodation, please reach out to our Employment ADA Coordinator Kris Frazier at adarequests@rtd-denver.com or the Talent Acquisition team at rtd.ta@rtd-denver.com. To learn more or see our EEO policy, please visit: https://www.rtd-denver.com/sites/default/files/files/2022-12/EEO%20Policy%20Statement-%20UPDATED.pdf
COMPENSATION NOTE RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting. Starting salary is based on the candidate’s relevant and verified education, training and work experience. Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.
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RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits (RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)
The Public Safety Software Suite Administrator is responsible for technical support, configuration, GIS integration and user administration for Motorola PremierOne CAD, RMS and Mobile systems, as well as a suite of other public safety and administrative applications. This role acts as a critical link and liaison between system users, internal IT and GIS departments, third‑party vendors and Motorola support teams. The administrator ensures secure, efficient and reliable system performance to support RTD’s public safety technology operations.
DUTIES & RESPONSIBILITIES
Maintain and enhance systems; test and support a variety of specialized public safety computer software, components and devices.
Create and maintain security groups and user roles for a variety of public safety software programs.
Analyze, diagnose, triage, document and collaborate with numerous RTD departments and third‑party vendors to resolve system incidents/problems.
Assist in analyzing system requirements and planning upgrades and installations.
Support database backups and maintain detailed documentation related to configuration, administration, workflows and troubleshooting.
Assist with the collection, structuring and data modeling of comprehensive quantitative and qualitative crime data reports for internal stakeholders to support data‑driven decision making, strategic planning, performance management and continuous improvement.
OTHER
All job‑related duties as assigned.
QUALIFICATIONS
Bachelor’s Degree in Computer Information Systems and/or Criminal Justice with computer system coursework or related field is preferred.
A minimum of 5 years of experience with system administration in a public safety environment required. Direct experience evaluating and administering Computer‑Aided Dispatch (CAD) and Records Management System (RMS) is preferred.
A minimum of 5 years’ experience working on public safety workflows, dispatch operations and system integrations.
A minimum of 5 years’ experience in managed services or system administration roles supporting multi‑vendor environments preferred.
Demonstrate strong knowledge of ACT and SSRS Reporting Services.
Familiarity with enterprise infrastructure and incident management practices.
Strong communication, analytical and documentation skills.
Proficient with Microsoft Office Suite.
Ability to communicate effectively, orally and in writing.
Ability to use sound judgment.
Ability to manage time and workload effectively, which includes planning, organizing and prioritizing with attention to details.
Ability to research and evaluate technical information in reference to hardware and software for network performance.
Ability to work a flexible schedule that supports a 24/7 operation.
PREFERRED
Experience with Motorola PremierOne Suite and public safety IT operations.
Proficiency with GIS tools (ArcGIS, QGIS, ESRI‑based platforms).
WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS
The work environment is a typical office environment with minimal exposure to excessive noise or adverse environmental issues.
Work is performed in office and field environments.
May involve exposure to sensitive, graphic or potentially disturbing information or materials.
We will be accepting applications until November 17th, 2025.
CAREER MAP Based on job performance, experience, education and position availability, the next step on the career map for this position may be other Systems Administrator positions within the organization.
PAY RANGE $71,043.00 – $100,348.50 Annual
EEO POLICY AND ADA ACCOMMODATIONS RTD is proud to be an Equal Opportunity Employer, supporting diversity, equity and inclusion in the workplace. All applicants will be considered for employment regardless of the race, sex, disability status or any other characteristic protected by law. We encourage candidates from all identities, backgrounds and abilities to apply. We provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information or military status. RTD is committed to the full inclusion of all qualified individuals. If you have a disability and require a reasonable accommodation, please reach out to our Employment ADA Coordinator Kris Frazier at adarequests@rtd-denver.com or the Talent Acquisition team at rtd.ta@rtd-denver.com. To learn more or see our EEO policy, please visit: https://www.rtd-denver.com/sites/default/files/files/2022-12/EEO%20Policy%20Statement-%20UPDATED.pdf
COMPENSATION NOTE RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting. Starting salary is based on the candidate’s relevant and verified education, training and work experience. Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.
#J-18808-Ljbffr