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PermitFlow

Permit Operations Lead (Fully Remote)

PermitFlow, New York, New York, us, 10261

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Permit Operations Lead (Remote)

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PermitFlow .

Base Pay Range $70,000.00/yr — $100,000.00/yr

About PermitFlow PermitFlow is redefining how America builds. Pre‑construction remains one of the most broken and manual parts of the $1.6T construction industry, causing massive delays, wasted capital, and lost opportunity across the built world. Our AI workforce delivers unprecedented speed, accuracy, and visibility to pre‑construction — accelerating housing development, enabling clean‑energy projects, and driving economic growth in communities nationwide. To date, we’ve powered over $20B in real estate development, helping builders and contractors move faster, reduce risk, and scale with confidence.

We’re entering hypergrowth with clear product‑market fit and a world‑class team from top AI and construction companies. We’ve raised over $36.5M from Kleiner Perkins, Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures, alongside backers from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber. We are on a mission to modernize how the built world operates.

Who You Are

Construction Permitting Expert: You have extensive hands‑on experience in construction permitting, with a thorough understanding of regulations, compliance, and the entire permit lifecycle. Excitement about this space and the construction industry at large is required.

Customer‑Centric: You excel at building and maintaining strong customer relationships, understanding customers’ unique needs, and identifying how PermitFlow can support their success and growth.

Team Player: You’re a crucial contributor to the pilot process, ensuring a seamless customer journey from software adoption to full implementation. Collaboration is your strength, and you thrive in a cross‑functional environment.

Analytical Thinker: Data‑driven decision‑making is your specialty. You are skilled at gathering, interpreting, and leveraging data to enhance customer conversations and improve processes.

What You’ll Do

Manage the Permit Process: Lead the full lifecycle of permit applications, including researching requirements, preparing forms, gathering supporting documentation, and submitting applications to authorities.

Ensure Compliance and Accuracy: Guarantee that permit applications are completed accurately and include all required documentation to meet the standards of the relevant authorities.

Monitor and Expedite Approvals: Track the status of permits and follow up proactively with authorities to move applications through the process as efficiently as possible.

Customer Point of Contact: Serve as the go‑to resource for customers, keeping them updated on permit status, timelines, and requirements.

Generate Reports: Produce detailed reports on permit progress, providing regular updates to customers and stakeholders.

Optimize Processes: Continuously identify opportunities for improvement, implementing best practices to streamline workflows, reduce bottlenecks, and increase operational efficiency.

Qualifications & Fit

5+ years of relevant experience: Proven track record in construction permitting, project management, or a similar role, ideally within a SaaS or tech‑driven environment.

Comprehensive knowledge: Strong understanding of construction permitting processes, regulations, and compliance standards, with a keen awareness of how these vary across jurisdictions.

Multi‑state expertise: Experience working on permitting projects across multiple states or regions is highly preferred.

Exceptional project management skills: Ability to juggle multiple projects and deadlines efficiently while maintaining attention to detail.

Outstanding communication: Strong interpersonal skills, capable of working cross‑functionally with internal teams, managing customer relationships, and collaborating with AHJs.

Leadership experience: 2+ years of experience managing and mentoring teams, focusing on coaching, performance management, and driving team development.

Customer‑centric mindset: Background in customer success, customer experience, or sales, with a demonstrated ability to deliver top‑notch service and support throughout the entire project lifecycle.

Critical thinker and problem‑solver: Ability to remain calm under pressure, quickly assess challenges, and find effective solutions.

Equity packages.

Competitive salary ($USD).

Company‑issued laptop.

Interview Process

Initial assessment, 30 minutes.

Permitting take‑home challenge, 1–3 hours, 3‑day time limit.

Second Hiring Manager interview, 30 minutes.

Offer.

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